A note on Name.com’s policies and how to spot phone scams

We’ve received reports that several of our customers have been contacted via phone by a scammer who claims to be part of the Name.com support team. This individual tells his or her target that their domain is about to expire and that they need to renew it by giving their credit card information to the person on the line.

This is a scammer, and you should not provide him or her with any information if you are contacted by them.

How to protect yourself

If you receive a call from someone claiming to be part of our support team, and they ask you for your account or payment information, keep the following in mind:

• The Name.com support team will occasionally make outbound calls regarding product renewals, but we will not ask you outright for your payment information. We encourage customers to renew their services themselves from within their Name.com account.
• If you think you are on the phone with a scammer, ask them what number they are calling from—most will refuse to verify their phone number.
• If you are not sure when you domains or other products are set to expire, check in your Name.com account. We encourage you to make any renewal payments securely from within this account.

Other ways to keep your information safe

Do not share your account information with anyone: Do not share your password or payment details with anyone, even if it’s your family, friends, or someone you trust. You should also consider setting up two-step verification for your Name.com account as an additional layer of security.

Check the URLs of linked content before you click them: Do not download or click on suspicious content that you receive via email. If you’re not sure if a link is legitimate, hover your mouse over the link to see the full URL.

When in doubt, always ask: If something seems like it’s not right, it is better to err on the side of caution. If you think you are being contacted by a scammer, you can always reach out to our support team to find out if a communication you received is actually coming from us.