Yes, we have been listening! Our Domain Nabber customers have been giving us loads of great feedback over the past few months and one item that came up a number of times was how refunds are processed.
Previously, if you backordered a domain and either did not get the name or chose to cancel the backorder, you were refunded to your original payment method. Often times this is a credit card, and if you are placing multiple backorders with this card, this means a lot of charging and refunding -- possibly causing issues with your bank or credit card provider.
Starting on November 15, 2010, refunds will be processed a little differently. Effective on this date, Domain Nabber refunds by default will be processed to account credit, which can then be used to purchase another backorder or any of the other products and services offered by Name.com. This should help eliminate the credit card issues that were cropping up with the old process.
Now, we understand that not everyone prefers account credit in these situations, so we've got you covered. If you want to continue receiving refunds to your original payment method, you will still be able to do so after November 15 by following these steps:
- Log in to your Name.com account
- Click on "Domain Nabber Management" on the right side of the page
- Select "Original Payment Method" as the default behavior for refunds
Thank you to all of the customers who've given us feedback to help improve our Domain Nabber service, we really appreciate it!