How to update your Bitly DNS records (and why you need to do it ASAP)

Bitly recently announced in an email to their user base that they are migrating to a new hosting provider, which means that if you are currently using a branded Bitly domain shortener, you need to update your DNS A records before June 29 to prevent your links from breaking. If you have your branded short domain through Name.com, here’s how you can quickly and easily make these changes.

A guide to registering domains for your trademarked brand

Having a trademark is a great way to legally stake a claim on a business, product, service, or phrase, but unfortunately it isn’t a guarantee that everyone will keep away from it forever. Trademark infringements still happens—knowingly or not—so it’s important to keep your defenses up.

MarkMonitor recently released an eBook that helps business owners understand how to protect their trademark through domain registrations. A copy of this guide can be requested here, and you should definitely give it a read when you have some time. But we’ve also created a quick rundown on some of the best ways you can be proactive about protecting your trademark online.

A note on Name.com’s policies and how to spot phone scams

We’ve received reports that several of our customers have been contacted via phone by a scammer who claims to be part of the Name.com support team. This individual tells his or her target that their domain is about to expire and that they need to renew it by giving their credit card information to the person on the line.

This is a scammer, and you should not provide him or her with any information if you are contacted by them.

When a coworker lives | A tribute to James Moorman

Customer support is by far the most thankless job in the domain name industry. Maybe in any industry. What we know from domain support is that any time that phone rings or an email shows up—which is several times per minute—the breadth of what the issue could be is Grand Canyon deep and wide. It’s a chasm that stretches from typos, to email, to security, to some little nuance yet to be discovered in the light years between website settings and website reality.

How New Domains are changing the internet for the better

New Domains are growing at a rapid rate and seeing more usage than ever. With talk of a second round of gTLD applications happening in the next few years, it’s becoming more clear that New Domains are a valuable web asset that is here to stay. Although some people are still wary of these new extensions, New Domains have already proved themselves to be invaluable tools. Here’s why.