Policies and Procedures

Customer Support

Support Requests Received Via Email
Customers can email us at support@name.com for any issues related to their domain. When their inquiry/issues is sent to us, it goes into a queue through our ticketing system. The emails/tickets are then handled by our customer support representative and is answered based on their issue, concern, or inquiry. If the issue falls within our scope of support, we will then resolve the issue directly or escalate to our development team/system administrator for resolution and inform the customer it has been escalated. Once the issue is resolved by the development team or system administrator, we will follow up with the customer.

If the customer issue is out of our scope of support, we will refer the customer to the appropriate 3rd party.

Support Requests Received Via Telephone
Customers call us at 720.249.2374 for any issues related to their domain. We answer the phone and respond to our customers in real time to their issues, concerns, or inquiries. If the issue falls in our scope of support, we will then resolve the issue directly or escalate to our development team/system administrator for resolution and inform the customer we will escalate the issue for them. Once the issue is resolved by the development team or system administrator, we will follow up with the customer.

If the customer issue is out of our scope of support, we will refer the customer to the appropriate 3rd party.

Abuse

Support Requests Received Via Email
Complainants can email us at abuse@name.com for any alleged issues of abuse related to any domain name registered with Name.com. When their inquiry/issues is sent to us, it will be addressed by an abuse representative in conjunction with our legal team. The emails/tickets are answered based on their issue, concern, or inquiry.

If the report is applicable, we will work to resolve the issue as quickly as possible. Depending on the issue, this may involve facilitating communication with the registered domain holder. At all times during the abuse resolution process, complaints will be tracked. Name.com strives to resolve these types of complaints as quickly as possible.

Support Requests Received Via Telephone
Complainants can email us at 720.249.2374 for any alleged issues of abuse related to any domain name registered with Name.com. When their inquiry/issues is sent to us, it will be addressed by an abuse representative in conjunction with our legal team. The emails/tickets are answered based on their issue, concern, or inquiry.

If the report is applicable, we will work to resolve the issue as quickly as possible. Depending on the issue, this may involve facilitating communication with the registered domain holder. At all times during the abuse resolution process, complaints will be tracked. Name.com strives to resolve these types of complaints as quickly as possible.