CATEGORY: Name

New to the Team: Robert Church

Everyone, meet Robert. Robert joined us earlier in the summer as one of our systems administrators and he’s probably best known as the guy who stays up all night cranking when there are things like outages. A transplant from Fort Worth, TX to Colorado, Robert came to Name.com with many years in the hosting industry under his belt.

Prior to working in hosting, he was a yakuza assassin that specialized in knives. Even though he was quite good at his job, he felt the lack of benefits and worker’s comp were too much of a liability. He decided to leave the yakuza lifestyle for a more rewarding career in systems administration. However, that doesn’t mean he’s any less sharp at his job! Ba dum bum.

Bad puns aside, Robert has been a fantastic addition to the Name.com team. We’re very excited to have him on board and we hope you will join us in welcoming him.

The Little Registrar That Could

For a while now we’ve touted that we have “almost” a million domains under management. That alone has been a big achievement for us — this little registrar tucked away in the Rocky Mountains. Well, now we are extremely excited to announce that we proudly have OVER one million domains under management!

It’s taken a lot of hard work to get to where we are, but really we wouldn’t be anywhere without our customers. You guys are why we do what we do, and for that we thank you. 🙂

Feel free to join us in a big “WAHOO!” as we celebrate this huge milestone. Cheers, and here’s to the next million!

Spooktacular October Promos!

Hey everyone!

We’re pretty excited about the month of October. Sure it’s officially fall and we’re surrounded by absolutely beautiful colors. But we’re really looking forward to this little thing called Halloween at the end of the month. In honor of one of our favorite holidays we have some spooktacular promos just for you!

This month you can use the promo code OMGZOMBIES for:

  • $8.49 .COM & .NET registrations
  • $8.99 .COM & .NET renewals
  • $7.49 .ORG renewals

Don’t forget we’re also offering these specials:

  • $6.99 .IM registrations and renewals
  • $10.99 .TV registrations
  • $6.99 .ASIA registrations

Cheers!

Our Bad Luck Continues!

Hi folks!

We thought we were in the clear after last week’s hardware difficulties, but it seems we’re just not that lucky. Today we are experiencing a completely unrelated hardware issue and no customer sites are affected, only the Name.com website.

Our Systems team has been communicating directly with IBM about our issues and they are recommending we upgrade certain parts of our hardware. We are in the middle of this process now and during this time the Name.com website will not be available. We believe that once our upgrades are complete it should prevent any hardware issues like this going forward.

We apologize for any inconvenience and we thank you dearly for your patience during this time.

New to the Team: Pat Ramsey

Okay, okay, those of you that watch Beer Fridays will know that Pat isn’t super new. He actually joined our Dev team earlier in the summer as a software developer, and right away he found himself at home reviewing beers with us in front of a camera. My kind of programmer. 🙂

Pat is a recent graduate of Colorado College down in Colorado Springs, where he majored in Computer Science. When he’s not computing or making beeps and boops (often times with his mouth), he is your typical Coloradoan that enjoys skiing, biking, and chillin’. He also enjoys scuba diving, but I will refrain from making a sarcastic comment about Colorado and its abundance of oceans. Whoops.

We’re very excited to have Pat on board. He codes with the nimble fingers of a seamstress and plays ping pong with the wingspan of a Pterodactyl. One makes him an asset to the team, the other makes him our ping pong nemesis. Either way, we hope you all will join us in (retroactively) welcoming Pat to the Name.com team!

Update on Recent Outages

This week we ended up having quite the series of bad luck.

Things started off when the Name.com website went down twice due to a hardware failure. In both instances no customer sites were affected, only Name.com. Our Systems team worked swiftly to restore accessibility and both times they had Name.com back online in under 30 minutes. An accomplishment we have to say we’re pretty proud of.

Then, just when we thought we were in the clear, we experienced a separate hardware issue when a RAID controller failed on one of our shared hosting servers. This happened on Tuesday, September 21, at 12:15pm MDT (GMT-6). Unfortunately since this was a shared server, some customers experienced downtime.

Our Systems team worked through the night trying to restore the service. When plans A, B, and C failed, we finally had to move on to plan X. Thankfully we have backup servers for these “just in case” type of situations and no customer data was lost during this outage.

The vast majority of customer sites were back online by Wednesday, September 22, at 11am MDT (GMT-6), and any accounts still experiencing issues were personally contacted and updated until they were restored.

We understand the serious nature of this outage and that for some customers this meant their businesses were offline. To all of the customers that experienced downtime, we sincerely apologize. You trust us to keep your sites up and running, and in this instance we failed you.

While there was nothing we could have done to prevent this particular hardware failure, we have learned a great deal about how we can improve our response time and restoration process. Our team is critically evaluating everything that happened to see if we can prevent outages like this in the future. We are also taking steps to ensure that if we ever get hit with bad luck like this again, we can be quicker and more efficient at restoring your services. After all, time is money and your time is just as important to us as it is to you.

Again, we apologize for the events that occurred this week. We will be sending an email out to all affected customers explaining everything that happened and compensating each account for the time their service was down. This is the least we can do for the inconveniences caused by this situation.

Everyone’s patience and support during the past couple of days has really been fantastic, and we thank you. Further proof that our customers are, in fact, the best. 🙂

New to the Team: Art Enke

Meet Art!

Hey everyone! We’d like you to meet the latest addition to the Name.com team, Art Enke. Art is going to be our Business Development Manager and he brings a lot of experience along with him.

We snagged Art away from Intuit (sorry guys) where he spent three years wearing many hats (tech support, sales, SEO, design services) after they acquired Homestead.com. Prior to working at Intuit, he built up and sold a successful eBay business that he managed for several years.

A true Coloradoan, Art graduated from Colorado State University and loves mountain biking, camping, and water skiing in addition to SEO and web design. Sorry ladies, he’s married and has three wonderful kids. 😉

We’re very excited to have Art on board and we hope you’ll join us in giving him a warm welcome!

Name.com is Growing, Check Out Our New Office Space!

New Name.com Office from Name.com on Vimeo.

We’re very excited to show you guys a sneak peek at our new office space! Our current office has served us well for the past few years, but we’re happy to say that we’ve outgrown this space and it’s time to move to an office that can handle this and future growth. There’s a lot of demolition that needs to be done at the new place, so we won’t be moving until closer to the end of the year.

Here’s a look at our current office:

Old Office

Old Office

Old Office

Old Office

And here’s what our new office looks like (pre-demolition):

New Office

New Office

New Office

New Office

This new space is a lot bigger and actually used to be a gym; almost everything in the middle including closets, showers, hot tub (sniffles), etc. will be torn down so you’ll be able to see clearly from one end to the other. Even though we’re moving, we want to make sure we keep the open and creative feeling of our current office.

It’s an exciting time at Name.com and we look forward to showing you more as things progress with the new office!

$19.99 .MX Sale!

That’s right folks! Starting now and running until the end of the month (9/30), we will have .MX registrations for the super low price of $19.99!

While .MX is the ccTLD for Mexico, there are no restrictions on registrations, so anyone can register a .MX domain. For a few more details about the extension, check out our info page.