Our customers often tell us about the awesome customer service they received. Like our customers, we value that awesomeness! Here you'll find a collection of kudos for our world renowned support reps.
If someone on our team did great for you, please send them some Kudos.
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Amy M
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Chris C
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Henrik K
Send Kudos for Henrik!
I followed your tutorial about switching domain registration from GoDaddy, but they've apparently made the process a bit more convoluted, such that I'd thought I'd approved the switch on their end and couldn't understand why it hadn't shown up in my account on your end.
So I called customer support this morning, and Henrik took my call within two minutes. Digression: Nicely done integrating the automated answering system in a novel way!
Henrik looked into my account, and helped troubleshoot the GoDaddy instant approval process. Apparently, the approval link I'd clicked in the GoDaddy email didn't do anything and I had to go into some obscure settings to say yes to the transfer!
He was kind, patient (especially when I had to dig through old emails for my GoDaddy login number--yeah, to them I was just a number!) and thorough.
I plan to tell everyone I know how awesome Name.com is, from the easy setup to the stellar staff."
Jennifer D
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Jillian R
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Jonny H
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Kole M
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Kole was very polite and an active listener. Furthermore, Kole made my problem their own. Kole made me feel important.
Despite working on this project with a small budget - I have multiple online marketing clients with various products. I will be happy to refer more business to Name.com because of this experience. What's more, Kole solidified the relationship between Name.com and I.
Thank you very much."
Susan S
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Zach H
Send Kudos for Zach!