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Knowledge Base    SSL    Setup: Setting up an SSL certificate that is not hosted by

Setting up an SSL certificate that is not hosted by

Last Updated: Oct 29, 2018

If you purchase an SSL certificate with, and your site is not hosted by us, you can follow the instructions below to generate the certificate:

  1. Log into your account
  2. Click on the ACCOUNT tab, located at the top, and select MY PRODUCTS.
  3. Select SSL Certificate and click Setup Now.
  4. Select the subdomain you want to secure and the domain name in their respective fields. The subdomain is the "third level" in a URL (i.e. for the subdomain would be "secure").
  5. Click Next Step and enter the contact information.
  6. The Approval Email Address will be pre-populated but you will enter the rest of your contact information manually.
  7. Your hosting provider will need to generate a CSR (Certificate Signing Request) for you. Copy and paste the CSR code (including the --BEGIN CERTIFICATE-- and --END CERTIFICATE-- text) into the CSR field.
  8. Click Next Step to move onto Validate Your Domain.
  9. On this page you need to make sure Email Validation is selected. If it is not, click Switch to Email Validation.
  10. Click Send Email and the validation email will be sent to the Technical Contact for the domain name. That email will contain a link you need to click on to validate domain ownership. Once you click on the link, your SSL provider will email the CRT to that address.

Your hosting provider will need to assist you with installing the SSL certificate on their servers. For more information, please go here.

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