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Knowledge Base    SSL    Cancellation & Changes: Canceling an SSL certificate

Canceling an SSL certificate

Last Updated: Mar 16, 2018

Occasionally, someone orders an SSL certificate they don't need and wants to cancel the purchase.

  • If the certificate has not been issued yet, or you have a Comodo SSL, please send an email from the administrative email address on the account or submit a ticket and we can cancel and/or refund you. 

  • If the SSL certificate is already issued and is a RapidSSL or Geotrust certificate, you can cancel it using these steps:
  1. Click on the link here. Enter the required information, and click Continue. If the information was correct it will take you to the next screen where you can click on a button to Request Access.
    Note:
    If you get a red error message at the top, stating Cannot validate the information you submitted. then please try a different email address or try the domain with and without "www." in front of it.

  2. Once successfully submitted, you should receive an email soon after with a link to your user portal. Click the link and it will automatically log you in. You have ~24 hours to click the link.
  3. In your user portal, there will be a button at the top to Cancel Order.



    Once clicked, the order is canceled but it is not automatically removed from your Name.com account. To have it removed, please email support@name.com and clarify you have canceled the certificate and want it removed. 
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