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Knowledge Base    Domain Transfers    Incoming Transfers: Transferring domains without disruption to your email or websites

Transferring domains without disruption to your email or websites

Last Updated: Feb 12, 2019

If you have host name servers or your own custom ones, you can safely transfer your domains without no downtime or extra work on your part, as your nameservers will follow the transfer.

However, if you’re using registrar DNS services, you’ll have to get a little more involved to successfully transfer your domain.

Transferring a domain that uses registrar DNS services

1. Purchase a transfer. After the purchase completes, navigate to the transfers page. 

2. Click on the arrow next to the edit button and select “Edit DNS.”

3. Input your DNS settings to match what you have at your old registrar.

4. At this point, you should be able to resolve DNS both at your old nameservers and at’s nameservers.

5. But you are not done yet. Go back to your old registrar and set the nameservers to the following:

6. If your registrar allows you to acknowledge the transfer then you should wait 24 hours after you complete step 5 before you do so. Otherwise, the old registrar could stop resolving your domains if anyone else has their nameservers cached.

7. If they don’t allow you to acknowledge the transfer, we will have to wait the whole 5 day transfer period before the domains are with


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