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Imunify360

Last Updated: Jul 11, 2017

What is Imunify360?

Imunify360 is an additional layer of security in place on all of our hosting servers. This security is in place to protect you and your websites. Imunify360 defends against attacks, unauthorized IP logins, and protects against failed login attempts.

 

Imunify360 may pop up with captchas to verify you are "not a robot". This is to prevent spam and potential automated attacks to the server or your admin console.

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 Why did I not see Imunify360 before? Were my websites not protected?

Your sites have always been protected! We are constantly adding improvements and additional security measures to our hosting servers in order to provide you the most secure connection to your hosting package as we can.

 

Why am I seeing Imunify360 when trying to edit my websites?

You may be getting a message from Imunify360 when you are performing edits to your websites. The common reasons you may be receiving this messages are

  • Uploading an image, not from a secure file
    • You would want to upload images from your database directly as the image could not be recognized as secure or safe.
  • Editing Multiple Sites in the same session
    • If you are editing or changing content for multiple sites in the same session Imunify360 will recognize multiple changes coming from within the account and may recognize it as a hacking attempt.
  • Failed login attempts to cPanel or WordPress admin console

 

 

If you do not wish to use Imunify360 or it is hindering your website and content to function then you may temporarily disable security on the domains you are trying to edit.

In order to disable Imunify360, please take the following steps:

  1.  Log into your cPanel
  2. Click ModSecurity, located in the Security section.
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  3. This will bring you to a list with all of your domains. From here you may select Disable on all of your domains, or you may turn it off for the ones you are wanting to edit.

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  4. Once you have disabled ModSecurity you may proceed with your site edits.

  5. After you have completed these edits, go back to ModSecurity and re-enable the security settings you had previously disabled.

 

If you continue to experience issues please email support@name.com with any screenshots or error message so our team may investigate further!

 

Note:  Disabling security may put your sites at risk. Name.com is not responsible for any security threats if security has been manually disabled.

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