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Knowledge Base    General and FAQs    FAQs: Name.com's refund policy

Name.com's refund policy

Last Updated: May 05, 2017

We understand that sometimes things happen and a product you bought might not be exactly what you need. We always want you to be happy with your purchase, so whenever possible, we will refund you. Although these guidelines apply to most of our products, they may not apply to your specific case. Please refer to our Registration Agreement for more details.

Here's the list of products that can and cannot be refunded within a designated amount of time.

Domain names: Can be refunded within the first 5 days of purchase. Renewals and registrations are only refundable if we remove the domain from your possession and return it to the registry.

Hosting: Can be refunded within the first 30 days of purchase. If you received a free domain with your hosting plan, you will be refunded the cost of the hosting minus the cost of the domain.

Premium Domain Names: Because we facilitate the sales of these domains, but are not the owners, we are not able to refund these orders.

Expiring Domain Names: We are not able to refund expiring domain names.

Pre-Registrations: We are not able to cancel, nor refund pre-registrations.

Redemption: This fee goes to the registry and therefor it is non-refundable.

Transfers: Transfers are refundable anytime, as long as the transfer has not completed. They are non-refundable if the transfer has completed.

Whois Privacy: Can be refunded within the first 30 days of purchase.

Backorders: Due to the short turn around period of backorders we are no longer able to offer refunds for backorders.

Name.com Email: Can be refunded within the first 30 days of purchase.

G Suite: We are not able to refund G Suite.

SSL Certificates: Can be refunded within the first 30 days of purchase.

RapidPress: Can be refunded within the first 30 days of purchase.

Website Builder: Can be refunded within the first 30 days of purchase.

Prologue: Domain & product can be refunded within 5 days of purchase. The entire package will be removed, and the domain deleted. 

SEO Tutor: Can be refunded within the first 30 days of purchase.

Mobile View: Can be refunded within the first 30 days of purchase.

GoMobi: Can be refunded within the first 30 days of purchase.

For security reasons, we cannot issue refunds over the phone. If you would like to cancel and refund a domain or product, please fill out our refund form.
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