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Knowledge Base    General and FAQs    FAQs: Name.com's refund policy

Name.com's refund policy

Last Updated: May 15, 2021

 

To see if your domain or product is eligible for a refund, please review our refund policy

For security reasons, we cannot issue refunds over the phone. If you would like to cancel and refund a domain or product:
  1.  Please log in to your Name.com account.
  2.  Go to your Order History page (in Account Settings) to request a refund on the order you are asking about.
  3.  Once you find the order, click on the blue number for that order and then click the Request a Refund button on the right side of the screen.

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Our live chat is currently unavailable, we apologize for the inconvenience and thank you for your patience. Please submit a help ticket at www.name.com/support-ticket and we'll get back to you as soon as possible.

Visit our Knowledge Base at name.com/support for step-by-step guides and immediate answers to your questions.

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