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Knowledge Base    Domain Transfers    General Transfer Information: Canceled/failed domain transfers

Canceled/failed domain transfers

Last Updated: Dec 06, 2018

You were so excited to transfer your domain name to Name.com, but either the incoming transfer failed, or you changed your mind. No problem! Here are the steps you can take to initiate the transfer again or to get your transfer fee back. 

If the incoming transfer failed, and you did not cancel it, we recommend contacting the losing registrar to determine why the transfer failed.

When an incoming transfer fails, the transfer fee is refunded as an account credit. This is so that if you wish to re-start the transfer, you can do so instantly without waiting the 3-5 business days that a full refund can sometimes take. If you don't want to reinitiate the transfer, you can use the account credit towards another purchase or renewal. 

You can reinitiate the transfer by following these steps:

1. Log in to your Name.com account.
2. Click on the ACCOUNT tab, located at the top, select TOOLS and then select TRANSFERS IN PROGRESS.

3. Click Start a new transfer, and use the account credit to pay for the transfer once more.

 

How to cancel an incoming transfer

You can cancel your incoming transfer from within your Name.com account by following these steps:

1. Log in to your Name.com account.
2. Click on the ACCOUNT tab, located at the top, select TOOLS and then select Transfers In Progress
3. Select Cancel from the pulldown menu that will appear under the Status column, and then click Update.

The transfer fee will be refunded as account credit. 

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