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Knowledge Base    Checkout & Billing    Failed Orders: Troubleshooting a Do Not Honor error

Troubleshooting a Do Not Honor error

Last Updated: Feb 12, 2019

If your order failed and you got an error saying Do Not Honor, the bank or credit card institution has put a temporary hold on the card. Unfortunately, since this hold was placed at the credit card provider, there is not much we can do. You will need to contact your credit card provider and let them know that the message you are getting on our end is Do Not Honor the card. Once you have cleared things with them, please try the order again and let us know if you run into any trouble.

Note: These holds are usually partial, so the card may work with some vendors and not others.

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