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Knowledge Base    Checkout & Billing    Failed Orders: Troubleshooting a Decline CVV2/CID error

Troubleshooting a Decline CVV2/CID error

Last Updated: Nov 03, 2017

If your order failed and you received an error saying Decline CVV2/CID,  the CVV code entered when you checked out is invalid. The CVV code is the three-digit code on the back of a MasterCard or Visa, or the four-digit code on the front of an American Express. Sometimes these numbers can become worn, so make sure you double check the code and try again. If it fails again, you will need to contact the credit card provider to verify the CVV code or try another payment method.

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