Skip navigation
Knowledge Base    Hosting    Hosting Dashboard: Canceling hosting

Canceling hosting

Last Updated: Sep 01, 2020

If you purchased one of our hosting packages, and no longer wish to you use it, you can simply disable the billing and point the DNS to another location. There is no way to permanently delete hosting from the account—instead, it will expire and be removed on its own.

You can disable the hosting billing by following these simple steps:

  1. Log into your Name.com account
  2. Click the green MY PRODUCTS button.
  3. In the Automatic Renewal Section, click the Icon to enable/disable the option
    2020-09-01_13-49-31.png
    Once the option is disabled, you will not be charged on the next billing cycle and the hosting will simply expire and be removed on its own.

 

We offer full support for any hosting issues you may come across, but in the event that you're unsatisfied, we can offer you a full refund on the hosting within 30 days of purchase. If you opted for the free domain name we gave when you bought the hosting, we will refund the cost of the hosting minus the cost of the domain name, so that you can keep the name.

Issuing a refund on the hosting will delete all content associated with the hosting plan. Please back up everything you may wish to keep, including site content, SQL databases, and email. Once completed, please head over to our support help center and fill out the refund form.


Can't find what you're looking for? Contact our support team now
Open a Support Ticket
Submit a request

Anytime 24/7

Give us a call

+1 720.249.2374

7AM to 10AM and 12PM to 3PM
Monday-Friday
Mountain Time, Denver, USA

Live Chat

2AM to 8PM Every day
Mountain Time, Denver, USA