Skip navigation
Knowledge Base    Email Email: Turning off the spam filter for email

Turning off the spam filter for email

Last Updated: May 15, 2017

Spam filters can be a convenient tool to keep your inbox nice and tidy. But sometimes, it catches mail that isn’t actually spam and can cause you to miss important emails. If you need to turn off the spam filter in your email, follow the steps below:

  1. Go to and log in with your email address and password.
  2. Click on the gear symbol in the upper right.
  3. Click Junk Mail in the Mail Management section.
  4. Click Deliver Spam to Inbox (Turn off Junk Mail rule).
  5. Click Save.
Can't find what you're looking for?

Transfer approval email link

We are aware of an error with the transfer approval email link, and diligently working to fix it. We apologize for the inconvenience and appreciate your patience.

Visit our Knowledge Base at for step-by-step guides and immediate answers to your questions.

Phones Unavailable

Monday-Friday   8AM to 6PM Mountain Time, Denver

Live Chat is Unavailable

Every day   10AM to 5PM Mountain Time, Denver