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Knowledge Base    Email    Email Basics: Troubleshooting a contact form that isn't delivering

Troubleshooting a contact form that isn't delivering

Last Updated: Jun 03, 2019

If you have a contact form setup on your website, but it's not delivering signups to your email account, this may be an issue on the server side. Normally this happens when you are using an external mail service rather than hosted email. This alters how the mail needs to be directed, and so a change needs to be made on the server side.

Just submit a support ticket, outlining your issue and we are happy to make the switch for you.

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