Skip navigation
Knowledge Base    Email    Email Basics: Troubleshooting a contact form that isn't delivering

Troubleshooting a contact form that isn't delivering

Last Updated: Jan 21, 2022

If you have a contact form setup on your website, but it's not delivering signups to your email account, this may be an issue on the server side. Normally this happens when you are using an external mail service rather than hosted email. This alters how the mail needs to be directed, and so a change needs to be made on the server side.

Just submit a support ticket, outlining your issue and we are happy to make the switch for you.


Can't find what you're looking for? Contact our support team now

Live Chat Unavailable

Customer Support is temporarily unavailable by Live Chat. Please submit a help ticket at www.name.com/support-ticket and we'll get back to you as soon as possible. Thank you for your patience.

Visit our Knowledge Base at name.com/support for step-by-step guides and immediate answers to your questions.

Open a Support Ticket
Submit a request

Anytime 24/7

Live Chat

Chat Unavailable

Live Chat is Unavailable

Live agent:  8am - 6pm MST every day
Live virtual bot:  6pm - 8am MST every day
Mountain Time, Denver, USA