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Knowledge Base    My Account    Two-Step Authentication: Using two-factor Backup Codes

Using two-factor Backup Codes

Last Updated: May 04, 2017

If you are unable to access your account using your two-factor device, don't panic! You can access your account using your backup codes. The backup codes are generated when you setup your account. In order to log in using a backup code, please do the following:

  1. Visit Name.com and click Log in in the upper right.
  2. Enter your username and password and you will be prompted to enter the 6 digit Google Authenticator code.
  3. Enter the backup code in the Security Code field and click login.

The code will only be valid once so if you ever need another backup code, you will need to use the next one in the list. 

 
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