Skip navigation
Knowledge Base    Checkout & Billing    Account Credit: Delays in account credit processing

Delays in account credit processing

Last Updated: Feb 12, 2019

For security purposes, account credit orders must be manually reviewed to ensure that the purchase is not fraudulent. Because of this, it can occasionally take two to three business days for the funds to clear. So don't be alarmed if you do not see the funds in your account right away.

If you would like a status update, feel free to e-mail us at support@name.com. Be sure to send the email from the administrative address on your account and include your order number to make it easier for us to find your order for you.

Can't find what you're looking for?

Phones Unavailable

Monday-Friday   10AM to 5PM
Mountain Time, Denver, USA

Live Chat

Loading

Monday-Friday   8AM to 6PM
Saturday-Sunday   10AM to 5PM
Mountain Time, Denver, USA