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Knowledge Base    New and Special TLDs    General Information: Troubleshooting .CA registration problems

Troubleshooting .CA registration problems

Last Updated: Feb 12, 2019

Some registries have special requirements for the registration of domain names, including the .CA registry. If a .CA domain name registration is failing, please check the following:

  • The registry requires there to be a space in the middle of the postal code.
  • The contacts for the account have to have a real person’s name listed, so things like a company name split between the first/last name field will fail.
  • If registering as a Canadian Corporation, you must use the exact legal name or the order will fail. Usually, it is best to register as a Canadian Citizen to bypass the issue.

If it continues to fail, please contact support and we are happy to look into it further.


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