Skip navigation
Knowledge Base    New and Special TLDs    General Information: Troubleshooting .CA registration problems

Troubleshooting .CA registration problems

Last Updated: Feb 12, 2019

Some registries have special requirements for the registration of domain names, including the .CA registry. If a .CA domain name registration is failing, please check the following:

  • The registry requires there to be a space in the middle of the postal code.
  • The contacts for the account have to have a real person’s name listed, so things like a company name split between the first/last name field will fail.
  • If registering as a Canadian Corporation, you must use the exact legal name or the order will fail. Usually, it is best to register as a Canadian Citizen to bypass the issue.

If it continues to fail, please contact support and we are happy to look into it further.


Can't find what you're looking for? Contact our support team now
Open a Support Ticket
Submit a request

Anytime 24/7

Give us a call

Phones Unavailable

7AM to 10AM and 12PM to 3PM
Monday-Friday
Mountain Time, Denver, USA

Live Chat

2AM to 8PM Every day
Mountain Time, Denver, USA