Skip navigation
Knowledge Base    Checkout & Billing    Billing FAQs: Promotional Credits FAQ

Promotional Credits FAQ

Last Updated: Dec 08, 2022

What are promotional credits?

Promotional credits are a type of discount reward that can be applied towards future purchases through Each for each credit, you will receive a $1.00 (U.S. dollar) discount on an eligible purchase through

What purchases are not eligible for promotional credits discount?

Promotional credits cannot be used for purchases of account credit, domain transfers, backorders, domain name preorders, and domain name transactions pertaining to a Pre-General Availability phase.

How can I use my promotional credits?

Simply add a new domain to your cart and/or a product such as Email,’s Website Builder, or a Web Hosting package. When you get to the payment page you can use your credits to receive a discount on your purchase. More information here...

Can my promotional credits expire?

Yes, your credits will expire if they are not used after 60 days from when they're issued. Once your credits expire, it cannot be returned for use.

Can my remaining promotional credits be refunded to my credit card, PayPal account, or to my account as account credit?

No, credits cannot be refunded to any of these payment methods.  If you do not use your promotional credits within 60 days of issue, they will expire and cannot be used.  



Can't find what you're looking for? Contact our support team now
Open a Support Ticket
Submit a request

Anytime 24/7

Live Chat

Live agent:  12am - 5pm MST every day
Live virtual bot:  5pm - 12am MST every day
Mountain Time, Denver, USA