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Knowledge Base    General and FAQs    FAQs: Chatting with support team

Chatting with support team

Last Updated: Apr 16, 2019

In order to contact us via chat, please take the following steps:

Go to our contact page at:

1. Click SELECT on any of the topics.




2. Scroll down to the bottom and click Still need help? Contact our support team now




3. This will generate an additional section with links to our ticket system, phone lines, as well as the Live Chat


Selecting the live chat will open up a live chat with one of our support team members.

Note: Please keep in mind that confidential information such as account transactions will always need to be processed over the e-mail system for security purposes. 

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Monday-Friday   9AM to 4PM
Mountain Time, Denver, USA

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Monday-Friday   6AM to 6PM
Saturday-Sunday   9AM to 5PM
Mountain Time, Denver, USA