Payment Failure - India Recurring Online Transactions Mandate

Last Updated: Jul 14, 2022

As of October 1, 2021, The Reserve Bank of India released a mandate that restricts the use of saved payment methods on e-commerce sites. You have 2 options that will allow you to make successful purchases on Name.com.

Use a new payment method that is not saved as a payment profile on Name.com.
Delete your current payment profile and then complete the order as a one-time payment. Manage your payment profiles here: https://www.name.com/account/paymentprofile.

Similar Topics

Can't find what you're looking for? Contact our support team now

Known Name.com Email product issues

If you are experiencing issues with your Name.com email product, please submit a ticket with all details including the affected email address and error. Please submit the ticket from an external email address that is not currently using the Name.com email product to ensure you receive our response. We appreciate your patience.

Visit our Knowledge Base at name.com/support for step-by-step guides and immediate answers to your questions.

Open a Support Ticket

Submit a request

Anytime 24/7

Live Chat

Start Live Chat

Live agent: 12am - 5pm MST every day
Live virtual bot: 5pm - 12am MST every day
Mountain Time, Denver, USA

Known Name.com Email product issues

Visit our Knowledge Base at name.com/support for step-by-step guides and immediate answers to your questions.

Request a callback from our Support Team

Please select a 2 hour preferred callback timeframe from the drop-down and we will do our best to get back to you then. We are also available for live chat at name.com/chat

First Name *

Last Name

Name.com Username *

If you do not have a username, please fill with N/A.

Phone Number *

Preferred callback time *

We will try our best to reach you within your chosen time window, or as soon as possible.

Account Email Address *

Subject *

How can we help you? *

Please enter the specific details of your request. Please provide as much information as possible so we can help you quickly.

Domain name

Attachments

File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 8MB

By clicking this box, I accept the Name.com Privacy Policy.*