Meet the family...

the famliy

Pleased to meet you.

We’re, and we’re here to help you get your ideas online with a domain name and a website. We work and play in Denver, Colorado, and our company was founded in 2003. Scroll down to learn a little more about the people who answer your customer support calls, keep you informed about domains, and work to make the best domain registrar in the business.

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Customer service is a big thing here—it’s what the experience is all about. If you had a kick-ass experience with one of our support reps, let us know about it. We need to know who has another high-five coming their way. Send in your kudos

Customer Support

I get to support the best Customer Support team in the business!

How I play
I love spending quality time with my wife and son. There is nothing better! I am also a hard rock/metal/punk musician and songwriter. Just a music nut in general! Finally, I am a huge New York Mets and Detroit Lions fan.

Secret revealed
I have a sick video game addiction that I can’t seem to curb… But I am not in denial… Or am I?

Learn more about Chris Steinbeck

Chris Steinbeck | Customer Support Manager

I love, the customers, and I love being in the support department! Basically, I get to work closely with customers to make the internet an better place to be.

How I play
I love being in Colorado. I’ve been known to spend time riding bikes, playing guitar, watching movies, practicing origami, obsessing over food, loving music, and drinking beer (rice).

Secret revealed
I can’t use chopsticks.

Learn more about Adam Jensen

Adam Jensen | Customer Support Representative

I am a magical unicorn of customer service- Poofing problems into glittery solutions.

How I play
I am a live music fanatic! I see close to 100 shows a year from HipHop to Bluegrass.

Secret revealed
I hate Oreos

Learn more about Ariel Gullburg

Ariel Gullburg | Customer Support Representative

I'm an all mighty customer service representative.

How I play
I'm an artist at heart and enjoy painting, and drawing in my spare time. I have a wonderful husband, dog, and 2 furry cats. I absolutely love music which varies from jazz, indie/post rock, to post metal. If it doesn't involve art or music you can find me outdoors or at the gym!

Secret revealed
I'm terrified of large birds and I'm not talking about Big Bird!

Learn more about Bernice Gutierrez

Bernice Gutierrez | Customer Support Representative

When it comes to customer service, I try to remember that I myself have been a customer, at some point or another, and that I’ve typically enjoyed service that is excellent. So I make it a point to provide excellent service, in case you, or anyone you know, happens to be a customer around me at some point or another.

How I play
I’m rather proficient at cat–petting, I draw, I hike, I sometimes eat food and/or food–like substances, I analyze bones and assorted dead things on an academic level, I like knowing as many little factoids about anything and everything as possible, and I have traveled on three continents, but not Antarctica... yet.

Secret revealed
I hold an advanced degree in dead people.

Learn more about Cashel McGloin

Cashel McGloin | Customer Support Representative

I bring poetry and pathos (and apparently alliteration) to customer service.

How I play
I read modern and postmodern fiction to a degree that I should be given an honorary doctorate. I pretty much worship James Joyce, Samuel Beckett, and Thomas Pynchon and only slightly judge you if you don’t know who those people are. I also play volleyball and snowboard and care about professional baseball as if I were being paid to play it.

Secret revealed
I am the preeminent Fast and the Furious Scholar west of the Mississippi.

Learn more about Erik Kinney

Erik Kinney | Customer Support Representative

Problem–solving and troubleshooting never gets old and I love new challenges and the learning that comes along with it.

How I play
When I’m not spending time in front of a computer screen, I like to be outside as much as I can. I love hiking, skiing, cross–country skiing, running, exploring national parks, etc., etc. I also like traveling and hope to someday have set foot on every continent.

Secret revealed
I have never had a corn–dog …ever.

Learn more about Henrik Kronstrom

Henrik Kronstrom | Customer Support Representative

I solve problems. For legal reasons, that is all I am able to disclose.

How I play
I am an avid film enthusiast with an insatiable thirst for Syrah. I also will occasionally write in my free time.

Secret revealed
Other than my day-to-day operations, I don’t keep secrets. That’s rude.

Learn more about Jacob Eustice

Jacob Eustice | Customer Support Representative

How I play
I love to run, hike, do yoga, and bake cookies. I also love to spend time with my boyfriend and our two cats.

Secret revealed
I love Hanson (yes, the band who plays "MMMBop"). I love them so much I even have a hidden tattoo for them.

Learn more about Kelly Perry

Kelly Perry | Customer Support Representative

My favorite things about working for are learning and teaching. Learning from my colleagues and educating our customers is very rewarding.

How I play
I love anything outside in the sun. Hiking with my wife and our dog and also hanging out inside with our two cats. I love a night out with friends or a night in with a good book or movie.

Secret revealed
My first job for an internet company was from 1999 to 2003. Before coming to in 2008, I worked at a doggie day care, as a tree trimmer, and whitewater raft guide.

Learn more about Sky Diegel

Sky Diegel | Customer Support Representative

I’m a Tech Support Ninja. I sneak up on your problems and... BAM! I silently take them down with my katana of customer service.

How I play
Everything I do is always epic. I ride my sweet bike around the city, play hockey, hang with my legendary friends, snowboard, read books, cook amazing food, and generally enjoy the hell out of everything I do. You make your own reality. I choose to make mine awesome.

Secret revealed
I know more about Harry Potter and Lord of the Rings than you do, and I don’t even need to know you to know that’s probably true. I was on a reality TV show, but which one, I will never tell. I also had my spine rebuilt, but that’s boring...

Learn more about Steve Donatelli

Steve Donatelli | Customer Support Representative

I am your friendly neighborhood (if that neighborhood was the world) customer support representative.

How I play
I love testing out open source software, hiking with my corgi and skiing.

Secret revealed
I am Ex-IT which is a little like saying you are Ex-CIA (you’re never completely out!)

Learn more about Todd Nevitt

Todd Nevitt | Customer Support Representative

I take care of the people of so they can focus all their energy on taking care of you!

How I play
You can always find me behind a camera.

Secret revealed
I have a scar on my forehead from when Voldemort killed my parents.

Learn more about Kristen Pierson

Kristen Pierson | Facilities Manager


I manage the core development and system administration teams. I help plan out new project implementations, guide the development process, assist in removing road blocks, and get some coding done whenever possible.

How I play
I love the outdoors and camping, I’m a big movie buff, and I enjoy hanging out with friends and family.

Secret revealed
I wanted to be a Ninja Turtle when I grew up.

Learn more about Dave McBreen

Dave McBreen | Senior Director, Software Engineering

I concentrate mostly on backend development, but I enjoy frontend work as well.

How I play
Not only do I brew my own beer, I drink it! I also enjoy cooking and eating good food, watching movies, and hiking 14ers.

Secret revealed
I moonlight as a physicist!

Learn more about Jason Smith

Jason Smith | Software Engineer

I write software that makes it easy for our customers to register domains, including our iPhone and Android apps.

How I play
Outside on a mountain, preferably with some snow.

Secret revealed
Smoothies are the best breakfast food ever.

Learn more about Pat Ramsey

Pat Ramsey | Software Engineer

That means I write programs and additions to our websites that facilitate our customers’ internet usage. I also spend a part of my time dealing with system administration.

How I play
My wife Peggy and I enjoy skiing, hiking, and camping. When we are not doing those things we tend to frequent Irish Pubs around Denver.

Secret revealed
I graduated with a mathematics degree, but really only consider math a hobby of mine. My wife thinks that I should mention that I also enjoy dancing. She wanted me to mention disco music specifically, as that is a slightly more embarrassing secret.

Learn more about Pat Moroney

Pat Moroney | Software Engineer

My primary role is taking the blame when things go wrong.

How I play
Since I have two young kids, my free time is almost non–existent. When I am lucky enough to have free time, I usually spend it brewing beer, cycling, watching a Rockies game, trying to be more like Jared Ewy, or just relaxing and listening to 80s hair bands.

Secret revealed
I’ve had Bell’s Palsy twice, which is 2 times to many.

Learn more about Nick Salvadore

Nick Salvadore | Software Engineer

I help write, extend, and enhance our code base. It’s more fun than it sounds.

How I play
I love exploring Colorado’s amazing trails, traveling abroad, getting lost, pedaling and roaming.

Secret revealed
I’m a crazy cat lady without a cat.

Learn more about Helen Shine

Helen Shine | Software Engineer

Technical definition = charged with installing, supporting and maintaining servers, networks or other computer systems. Planning for and responding to service outages, hardware/software troubleshooting, computer security, and other problems. My definition = IT Ninja.

How I play
Hanging with family and friends. Non–stop video game marathons on Xbox, PlayStation, and retro game consoles. Watching WAY too much TV, especially Sci–Fi. I also like a lot of outdoor activities like camping, mountain biking, rock climbing, and white water rafting.

Secret revealed
Graduated high school in Frankfurt, Germany.

Learn more about Chris Gaston

Chris Gaston | Systems Engineer


This basically means I spend my days with one foot in the developer’s den and the other in a heaping pile of possibility. I attempt to bridge the gap between marketing, compliance, design and copy, analytics, and development in a sane and organized manner.

How I play
I’m a total food geek. Cooking is my favorite pastime and I’m always experimenting in my kitchen. When I’m not wrangling up some spicy southwestern dishes I spend my time seeing live music, gallivanting in Colorado’s outdoor paradise (walking, hiking, biking, climbing, backpacking, camping), playing with other people’s dogs, and getting in over my head with home improvement ventures.

Secret revealed
I tell people I’m a Colorado native because I’ve lived here since I was 2, but I was actually born in Ohio. Shame!

Learn more about Shannon Brown

Shannon Brown | Manager, Product & Project Management

I am a jack of all trades at Compliance, API support and document review/drafting are my daily bread and butter, but I am lucky enough to get to work on a bunch of other projects too!

How I play
I have been skiing at least one day a month for the past 34 months and counting! From glaciers in the summer to powder days in the winter, skiing has always been my favorite way to play. Outside of the snow I spend a lot of time on my bike and have been known to go on a brewery tour or two.

Secret revealed
My favorite place in Iowa is the World’s Largest Truck Stop. If you haven’t been, check it out!

Learn more about Nic Steinbach

Nic Steinbach | Strategic Relationship Manager

Making the world pretty, one website at a time.

How I play
Illustrating, drawing and painting all things that inspire me. When I’m not huddled over a computer screen, I escape into the mountains for hikes and wandering adventures with the forest creatures.

Secret revealed
2/3 of my soul was viciously stolen by my triplet brothers.

Learn more about Kyle Robbins

Kyle Robbins | Graphic Designer

I am responsible for building the user interface so the site is friendly and easy to use.

How I play
I love to play ice hockey, build things in my garage, and explore Colorado.

Secret revealed
I tell everyone the huge scar on my head was the result of a bar fight in Mexico, but actually I just fell over when I was a baby.

Learn more about Jon Liu

Jon Liu | UI Engineer

I do what Shannon does.

How I play
When I’m not at work you can find me running a 5k, playing Settlers of Catan with friends, watching bad horror movies, doing some hobby 3D printing, or playing with my pug named Boo!

Secret revealed
I had a sci-fi/horror themed wedding and my family surprised me by performing the entire dance from Thriller.

Learn more about Angela Daniels

Angela Daniels | Product Manager


All things marketing from promotions to products and everything in between. I also helped in making as beautiful on the outside as it is on the inside. My biggest claim to fame however is making sure everyone who wants a beer has one come Friday afternoons.

How I play
I ski, hike, run, and do yoga. I also love to cook, eat, drink and be merry.

Secret revealed
The best way to my heart is through my stomach.

Learn more about Ashley Forker

Ashley Forker | Manager, Marketing

I don’t know what that means either. Honestly, the definition is still under construction, as the avenues for specializing keep growing. I guess it’s a little like a carnival barker, but with Twitter.

How I play
There was a time when I’d say something like, "Mountain biking and PBR!" but now I have children, so now most of the time I’m fending off lasers from two delusional boys who think their underwear gives them superpowers (ages 19 and 23, so really very sad. Just kidding, 2 and 4).

Secret revealed
I’ve been hit by lightning.

Learn more about Jared Ewy

Jared Ewy | Social Media Specialist

How I play
I’m obsessed with playing outside! I love cycling, swimming, running, whatever... as long as it’s outside and doesn’t involve getting chased by rabid bears. I also enjoy hanging out at coffee shops reading The New York Times and chugging coffee.

Secret revealed
I made my first website when I was in the fourth grade. It was a Pokemon animated gif fansite. It was awesome.

Learn more about Alex Kehr

Alex Kehr | Social Media Marketing Specialist

I run the blog, write copy for our website and emails, and do a little coding and design here and there.

How I play
It’s always something involving music, whether it’s playing guitar, visiting the local record stores, or seeing a live show.

Secret revealed
I have a metal plate in my head. It doesn’t improve radio reception or set off metal detectors, but it’s a cool story nonetheless!

Learn more about Ethan Conley

Ethan Conley | Copywriter

Domain Operations & Compliance

I act as a liaison with the various registries for which we are accredited, resolve many compliance issues involving domains registered with, and assist our development and support teams with various projects.

How I play
I enjoy camping and hiking when I have a chance to make it to the mountains, commuting by bike, working in my gardens, and taking care of my chickens. I like most Judd Apatow and Broken Lizard movies, or anything featuring a zombie. I also enjoy books by Jon Krakauer, Jim Webb, and Sarah Vowell. However, I often don’t make enough time to read.

Secret revealed
I love root beer!

Learn more about Scott McBreen

Scott McBreen | Manager, Sales & Compliance

I am the Compliance Manager at This means I responsible for reviewing and following up with any abuse / legal orientated cases that involve domains registered by our customers. Cases that I am responsible for include (but are not limited to) phishing / malware complaints, domain disputes, Whois Data Problem Reports, cease and desist notifications and even hijacked domains!

How I play
My beautiful wife Katie and I absolutely love Denver. We never take this magnificent state of Colorado for granted. We love to ski, hike, camp, sky dive, 4 wheel off road, play video games, volunteer for Special Olympics, watch college football GO CLEMSON!!!, bake for our friends, practice Yoga, and hang with our nephews and nieces whenever we get the chance.

Secret revealed
I took the mustache I am wearing in this picture from Scott McBreen’s desk only to find out it was his ’spare’.

Learn more about Ryan Clarey

Ryan Clarey | Compliance Manager

I provide support for all of our domain investors as well as our API users.

How I play
I race downhill mountain bikes in the summer, ski in the winter and love to cook.

Secret revealed
I lived on a sailboat for 10 months and sailed from Maine through the Panama Canal after college with one of my best friends who sailed around the world.

Learn more about John Rupp

John Rupp | Associate Account Mangaer

Customer Service Extraordinaire.

How I play
I enjoy anything outdoors; hiking, camping, and snowboarding. I also like to play guitar. I’m not any good, but I love it. Oh, and I’m a Words With Friends Junkie.

Secret revealed
Secrets, I have none. If I did I wouldn’t tell you. :)

Learn more about Cedar Diegel

Cedar Diegel | Customer Support Representative


I am a dog. My owner is Chris G.

How I play
I enjoy Pitfall on the Atari 2600 and walks on the beach.

Secret revealed
I once ate my own poop.

Learn more about Lobo

Lobo | Lead Dog

I am a dog. My owner is Jon L.

How I play
Laying around on the floor like a pretty useless dog.

Secret revealed
When it's cold outside, I sneak down and poop in the basement.

Learn more about Pixie

Pixie | Bat Dog

I am a dog. My owner is Nick S.

How I play
Pretending not to be scared of everything but I really am.

Secret revealed
I love to take long walks on the beach and poop in the sand.

Learn more about Nelly

Nelly | Nervous Dog

I am a dog. My owner is Todd N.

How I play
I see a rabbit, I bark, therefor I am.

Secret revealed
The last time I pooped was existential.

Learn more about Oshie

Oshie | Corgi Dog

I am a dog. My owner is Jared E.

How I play
I enjoy taking my owner on long walks and watching him play in the park.

Secret revealed
My first time in the office I pooped on the floor.

Learn more about Paco

Paco | Smiling Dog

Hello ladies, my nickname is winky and my owner is Ryan C.

How I play
I like a fancy dinner at a nice restaurant, followed by a walk in the park.

Secret revealed
It's my dream to backpack across Europe, and poop in France.

Learn more about Sammy

Sammy | Number One Winker

"Quick, easy, personal, funny, and to the point. This is why I love!"
- Jake

"Seriously... just had one of THE BEST customer service experiences with your team."
- Rod

Located in Denver, CO USA

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