Today’s Email Chain: Captain Sweden Saves The Day
(So Henrik, who’s from Sweden and works in Customer Support, got some Kudos from our kudos@name.com email. Following the kudos from Ashley, is a reply from Ryan in CS, Owen in R&D and then Henrik.) Hi Name.com team, I wanted to let you know how thankful I am for Henrik! I followed your tutorial about […]
(So Henrik, who’s from Sweden and works in Customer Support, got some Kudos from our kudos@name.com email. Following the kudos from Ashley, is a reply from Ryan in CS, Owen in R&D and then Henrik.)
Hi Name.com team,
I wanted to let you know how thankful I am for Henrik!
I followed your tutorial about switching domain registration from GoDaddy, but they’ve apparently made the process a bit more convoluted, such that I’d thought I’d approved the switch on their end and couldn’t understand why it hadn’t shown up in my account on your end.
So I called customer support this morning, and Henrik took my call within two minutes. Digression: Nicely done integrating the automated answering system in a novel way!
Henrik looked into my account, and helped troubleshoot the GoDaddy instant approval process. Apparently, the approval link I’d clicked in the GoDaddy email didn’t do anything and I had to go into some obscure settings to say yes to the transfer!
He was kind, patient and thorough. I plan to tell everyone I know how awesome Name.com is, from the easy setup to the stellar staff.
Cheers,
Ashley Zeldin ashleyzeldin.com
A very thankful video game producer/designer from Los Angeles
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9:41 AM (5 hours ago) |
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Nice!
Best Regards,
Ryan
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9:54 AM (5 hours ago) |
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Always glad to help 😀
(And that’s how we came to know…CAPTAIN SWEEEEEEDEN!)