CATEGORY: Name

When a coworker lives | A tribute to James Moorman

Customer support is by far the most thankless job in the domain name industry. Maybe in any industry. What we know from domain support is that any time that phone rings or an email shows up—which is several times per minute—the breadth of what the issue could be is Grand Canyon deep and wide. It’s a chasm that stretches from typos, to email, to security, to some little nuance yet to be discovered in the light years between website settings and website reality.