Kudos

"Thanks for your help! I must say customer service at name.com is excellent. I'll definitely be recommending you guys to my friends. Keep on being awesome"

– Ert

"Sky is a good man :), give him a nice cup of cafe from me
Thanks Name Stuff ^_^"

– M

"Ok thanks to the the team!! Specially to Sky with his nice work!"

– Denis

"This is to say that I have been dealing with an employee on Domainsite named SKY and he is excellent. Great customer services skills, terrific patience, problem solver and all around nice guy to deal with on the phone. Appreciate the help and quality of service."

– A

"I just wanted to pass on a quick “kudo” and thanks to Sky for resolving my issues quickly, efficiently and just as I hoped you would. It’s great to hope for excellent customer service and actuallyget it!"

– Bill

"I just wanted to give a big thank you for being awesome. Why? Because I've had nothing but bad experiences in the past dealing with domain hosts. Previously, I had GoDaddy and HostGator. I didn't like GoDaddy's overly complicated and utterly messy system, so I switched from them to HostGator, and HostGator was overly simple, and always gave me problems. Did you know, if I put my MX information into HostGator's system, and got one entry wrong, it would delete every entry I had? I'm dead serious.

I finally said enough was enough when I logged into my HostGator account one way, and the account claimed I didn't own the domain, and that it was expired. Turned out that somewhere along the line that the domain got disconnected from my account. It wasn't stolen or transfered off, it was just a glitch with HostGator's systems. It still made me furious.

In the process of switching my domain from HostGator to name.com, I contacted HostGator's customer support 5 times, and name.com's once for a problem that was HostGator's fault anyways (invalid EPP key). Even though name.com doesn't have live customer support, I was incredibly impressed with the "call back feature" that is implemented. And it only took about 2 hours for you guys to call me back, which in the grand scheme of things is really good when everyone who works for you guys knows exactly what you're talking about. So I know when I get a call from name.com's customer support, I'm getting the right answer.

Once I got through the mess of actually transferring the domain, the setup was so stupidly easy. Once I was in DNS management, all I had to do was click a button and it set up google app's MX information for me. It's not that I didn't know how to do that or anything, but it's just a time-saver, and that's something that immediately made me happy....This message was VERY long, but I just wanted to extend kudo's because the time I know I'm going to have saved having switching to you guys is worth thanking you.

Oh and VIP Access protection = pure win. I have it for Paypal, and it's so good knowing I have that added protection on my domain hosting now."

–Taylor

"Just wanted to put in a great word for Sky. He helped me solve my problem quickly and everything is fixed."

–Ryan

"Great stuff, everything was resolved quickly and worked like a charm...Thank you very much! It works like a charm and this ticket is ripe for closing!"

–Bruno

"I appreciate the opportunity to work with your employee Tony Garcia to resolve problems with our service, set up google apps to allow us to forward e–mail to our gmail account and become more familiar with your products. Great customer service – helpful, patient & knowledgeable of your product, and Tony has a wonderful attitude in serving the customer!!"

– Jack

"Tony just rang back after I left a message and did a GREAT job helping me very clearly.

Also I complained in an email about you guys, but it was not you it was ME.

Your service is excellent and all the info I needed was on your web site just I didn’t manage to find it.

I will certainly continue to use your service and recommend you to others."

– Nicola

"I would like to take the time to express my gratitude to Tony for his wonderful work ethics, patience and knowledge. I do not have an idea if he is an owner or an employee, but either way he deserves all the credit. If he is an employee, than please pass this e mail to his suupervisors."

– Shuli

"%!*^ this two link voting system. The customer support I received was 99 out of 10. It was a hot spring oasis in a frozen tundra. My only concern is that Tony G. may not be given the financial compensation he deserves. His work on the front lines will someday be the catapult that overthrows the likes of GoDaddy."

– John

"Thanks Tony G. I got it now. Excellent service. :)"

– Raska

"Recently I had truly a commendable experience with Tony. I know superior service doesn't happen without a great deal of effort, and I want to express how appreciative I am toward Tony and name.com. Tony's attention to detail, his experience, and the effort he employed solved a problem that neither Network Solutions nor Go Daddy could. I will be transitioning out of Network Solution to Name.com. Please relay my gratitude to Tony."

– Gabriella

"Whenever I call Name.com, everybody is so polite and helpful. Hence, it is very hard to put only one name forward. However, my recent experience with Cedar has won my recommendation.

In a support job, there are may distractions, commitments and follow-ups. When Cedar promised to have a decision taken (on an issue concerning me) internally and inform me, he not only did so but also followed up with me (in case I had missed the e-mail from name.com) ...

Thank you, Cedar and thank you, Name.com."

–Aseem

"I just had my first customer service experience with name.com. A nice man named Cedar was extremely pleasant and extremely helpful as I easily renewed my domain name.

I will continue to use name.com in the future – this has been a pleasure! And I am now set for automatic billing.

I can't wait to recommend you to all my friends and associates."

– Enid

"I'm still on call with Cedar Diegel but he is being very helpful and explaning all the steps of the process!!

So kudos to him!!"

– BK

"Today I called domainsite.com to talk about security fears with our account. I believe the customer service agent was called Cedar. He helped us migrate our domains over to name.com from domainsite and went over ways we could improve the security of our account

We have been with domainsite/name since 2005 great support like this reminds me why we still use domainsite/name today."

– Sean

"You are the best. I am happy to have dumped the VPS on gigapro :D I am moving all my sites to name :)....Thx a lot J, you r the best"

– Ceejay

"... to Jeremiah regarding a domain I no longer wished to have. I did not get the notice about its impending renewal –– it probably ended up in Spam, lost among the thousands of real junk mail –– and didn't uncheck automatic renewal in time. I thought all was well until yesterday and I saw the charge. So I called today and your customer service lived up to billing...Many thanks."

– Dianna

"I am taking this moment to let you know of the outstanding service Jeremiah has provided me yet again. I say yet again because a few months back I had other website issues and he was so amazing to work with then and he was again the other day. This tells me that Jeremiah is consistent with his quality service and I for one am so glad that he has what it takes to help me get things moving with no stress. As you know, its crucial to have outstanding service reps on board who are self motivated to provide quality service and are articulate in voice, and not just motivated by $$. Jeremiah really does uphold the quality service as wanted by so many top companies the world over and if you take care of the customer everything else sorts its self out and that guy does outstanding work.

Please consider Jeremiah when the next pay rise comes along and don't let him go. He won't be easy to replace."

– Chris

"I was having trouble with permissions and root directories and things I just couldn't seem to fix. I called your tech support and left a message. To my surprise, my call was returned pretty quickly (within ten minutes)! Jeremiah was super helpful and efficient! Now my site is up and running! Thanks so much!!"

– Carly

"Just got off the phone with Jeremiah. He very quickly and professionally forwarded a couple of new domain names to my website.

I will stay with name.com!"

– Cory

"I just wanted to thank you (Adam J specifically) for your support. I was ordering a couple whois privacy renewals and I accidentally hit the "Instant Payment" button and my invoice was charged automatically. I contacted your support (Adam J) and he not only refunded my purchase but he also gave me the whois privacy renewals for free (using promo code privacyplease)! Thanks!"

– Nick

"fast easy great!!!!!!!"

– Eyeager

"I asked, you gave, I appreciated. Thank you for being an honest company."

– Scott

"Great Support. Thanks"

– Piseth

"I got it what i need it."

– Manjunatha

"thank you, bless you, Love you! Breathing a big BIG sigh of relief now. iWeb resolved, website up n running."

– Twitter

"Your team is amazing! Helped me navigate several issues that no one else could assist me with. Joe, John and Cashel; THANK YOU! We will send business your way!"

– Mary

"Seriously... just had one of THE BEST customer service experiences with your team. Your awesome rivals the of Voltron!"

– Rod

"John was very patient and helpful throughout our interactions. I registered a domain for a friend but had put down an incorrect email address, and she changed the password but forgot it, so none of us could access the account. John listened to my explanation, understood immediately, outlined our options, and promptly worked the situation out through 4 calls. I am very grateful for his work and can-do attitude, and recommend a raise or promotion or whatever. Keep him on your team, he's awesome!"

– Carl

"A note of thanks for John's extraordinary skills in everything he does at name.com

Despite earlier calls for help, it was John who broke through many, many barriers to show me how to navigate the stormy waters of WordPress.

His expertise, knowledge, savvy, patience and sheer brilliance is unsurpassed.

He deserves the highest kudos I have sent to the kudos department of name.com.

His brilliance is surpassed only by his patience with an older but highly motivated blogger.

But his brilliance is exceptional and his ability to communicate it to those less gifted than he is beyond extraordinary, which itself is beyond ordinary. He totally rocks."

– Belladonna

"John just helped over the phone with some “transferring domains from GoDaddy” questions – he was knowledgeable, helpful and it looks like now we’re all set."

– Duncan

"John!
You're fantastic! I never would have been able to set this up without your help. I so appreciate being able to talk to a "live" person for support help. Thanks for the Apple shortcuts as well. Those will make my life so much easier!"

– Stacy

"John was a fabulous help to me, and pleasant too!"

– Wendy

"...my problem was solved quickly and I was surprised with how well and how quickly the problem was resolved.

– Blake

"Hey, first off, KUDOs to whoever wrote your greeting and subsequent messages. You didn't throw me into a "loop" where I heard the same greeting about staying on line, every 30 seconds. And when the option for hitting the "pound" key came around the second time, I chose that and am awaiting a return call.

John, in customer support was very professional in assisting me with my trouble of resetting a password, but when I tried to log on, oops, or make that "Ally Opp", I got nowhere, which is why I called back.

Well, I wish I was in business longer just so I could deal with folks like you, but alas, my poor health and business decline is shutting me out. Just waiting for the big crossover now.

Anyway, I like your style and business sense."

– Peter

"Thank you so much for your support! YOU ROCK!!! Seriously, the best service/attention I've ever had on the net. If you have a survey available for me to fill out please let me know, I would be more than happy to fill it out ;).

I'm looking forward to speaking to you again, Erika. Thank you for your support and let me mention again that YOU ROCK! More of a reason for me to transfer the remaining domains I have with godaddy to name.com."

– Wence

"...you, specifically, have been so professional while remaining warm and human... Kudos to Erika, thanks for the humanity..... :-)"

– Bob

"Erika ROCKS! I'm very satisfied with the service that Erika has provided. You should base your customer service/attention model on Erika. She knows how to tactically deploy the best solution with outstanding communication. Clear and concise. Simply, the BEST service, support and attention I have ever received on the internet (and to some extent in person). Thank you Erika, YOU ROCK!

Erika deserves KUDOS and it is very important to recognize her outstanding performance.

Erika demonstrated:

• Leadership
• Decisiveness
• Strategic & Tactical Thinking
• Outstanding Customer Service & Support

I am somewhat new to name.com and was previously with godaddy.com. With my busy schedule, I had a last-minute domain expiration (one day before it expired) that I wanted to transfer over to name.com. Erika helped me expedite the transfer flawlessly within hours. What started off as somewhat a nerve-wrecking situation, turned into a completely calm, tranquil and pleasant experience once Erika took over. This would not have been possible with other domain registrars.

Without a doubt, I'm going to transfer all of my remaining domains that I have with godaddy.com over to name.com and register all of my new domains you too. The only thing I ask you is to keep customers happy by retaining great employees like Erika and to follow her example.

In this tough new age of competition and consumerism, a product is nothing without outstanding service and attention to back it up. It is not enough to have a good product. Clients care about the product, but one small sour experience can ruin the relationship forever. That's why it is very important to stay bleeding-edge on personalized service and attention to ensure that customers "FEEL" good about their buying decision. Most of the time, consumers base their buying decision on how they "FEEL" over how they think. This is why it is important to follow the outstanding example Erika is setting with her clients.

It’s a pleasure to do business with you and thanks again Erika for the outstanding support."

– Wence

"I wanted to let you know how thankful I am for Henrik!

I followed your tutorial about switching domain registration from GoDaddy, but they've apparently made the process a bit more convoluted, such that I'd thought I'd approved the switch on their end and couldn't understand why it hadn't shown up in my account on your end.

So I called customer support this morning, and Henrik took my call within two minutes. Digression: Nicely done integrating the automated answering system in a novel way!

Henrik looked into my account, and helped troubleshoot the GoDaddy instant approval process. Apparently, the approval link I'd clicked in the GoDaddy email didn't do anything and I had to go into some obscure settings to say yes to the transfer!

He was kind, patient (especially when I had to dig through old emails for my GoDaddy login number--yeah, to them I was just a number!) and thorough.

I plan to tell everyone I know how awesome Name.com is, from the easy setup to the stellar staff."

– Ashley

"Henrik just did a great job at helping me –– I had been working at pointing one of my websites to a hosting site and he was able to bridge the language and knowledge problems I was having between the two sites. The genius in what he was able to do was that I was so confused and frustrated and had read so many "help" and support notes that he had to really work through it carefully. He stayed patient, solved my problem, and then explained how he did it. Great sequence."

– Sally

"Henrik was super helpful at helping me purchase several domains"

– Evan

"...I really appreciate the prompt and ready help that Name.com have given me with this problem. Dealing with domain name registrations only rarely, I find the subject difficult, almost impenetrable at times. I'd be grateful if you'd pass my thanks on to the company and your colleagues."

– Michael

"Your team is amazing! Helped me navigate several issues that no one else could assist me with. Joe, John and Cashel; THANK YOU! We will send business your way!"

– Mary

"Very prompt replies to support request."

– Joe

"Thank you for helping us."

– Adan

"Im writing you to sincerely thank you for the superb support we’ve continuously enjoyed from name.com for the last few years. As your clients for the past 3 or 4 years there has never been an incident that was not handled efficiently, on time, and surprisingly with a lot of sincerity. I say surprisingly because we deal with other e–suppliers and to our anguish, it always feels like we are dealing with a “web site”.

From expired domains to expired credit cards, problems loading a website to as much as having our site hacked! You have dealt with it in a graceful manner, and you’ve never failed to show that real people at name.com do care and do step in just in time!

Wish you all the prosperity and continuous success.

Thanking you again, on behalf of myself and Dan XXXX, please accept our sincere best regards!"

– Kamal

"I was afraid to open my email; in case I had to do more techi–stuff. You can't imagine how happy I was to see that my problem was fixed, and explained in simplistic terms. Thank you very much."

– Andrea

"I just dealt with someone named David, and he was pretty awesome. I forgot to renew a domain a couple weeks ago, and David moved it back into my account so it wasn't going to go up for grabs. The whole call lasted 2 minutes."

– Geromy

"Great service. Prompt and very helpful."

– Wesly

"I would like to make sure Steve Donatelli gets recognition for resolving my trouble ticket; I wasn't sure how to use a coupon but he went ahead and applied it for me. While it doesn't sound like a big deal, I'm used to being read the warranty and shoved out the door whenever I have an issue.

So when someone actually goes above and beyond and solves my problem for me when all I wanted to know was how to go about it myself, I want to say thanks.

Give Steve a cookie!"

– Skyler

"That was awesome!! Resolution at the first go. I am 101% satisfied with the support provided by Steve. Promote him :D"

– Manish

"I was fighting with Wordpress and Pagezen for 3 days, and I called the support team, Steve figured out my issue in literally 2 minutes, and I was good to go, what fast efficient service thank you, 10/10."

– Miguel

"Now that's Kool...Thanks"

– Diamond

"I LOVE YOU. I really do! Thank you"

– Twitter

"A giant "Thank You!" to Joe in customer service. I had been waiting for over three months for an international domain name to become available. Joe went above and beyond the expectations of customer service by contacting the TLD registry and asking when the expired domain would be made available. Joe coordinated with the registry and me, and I successfully got the drop on the name I wanted.

I was really impressed with my name.com experience – I'll be directing my future domain registrations to name.com, transferring my other domains, and referring associates to name.com for their registration needs as well."

– Brett

"Your team is amazing! Helped me navigate several issues that no one else could assist me with. Joe, John and Cashel; THANK YOU! We will send business your way!"

– Mary

"Hi Folks at name.com just wanted to say that Joe helped me just fine today.

Kudo's Joe!"

– Rohnda

"I was expecting a conversation that would span over a week, but literally 4 hours later I received a mail from Joe from customer care, stating that it was not only among my domains again but also it was renewed for a couple of months to give me time to renew for another year.

I do online shopping a lot and I've had to contact customer support for countless times from many countries; this is by far the fastest and the most satisfactory customer care I have ever had."

– Sina