Kudos

Welcome to the wall of WOW!

Our customers often tell us about the awesome customer service they received. Like our customers, we value that awesomeness! Here you'll find a collection of kudos for our world renowned support reps. Need Help? Submit a Support Request

If someone on our team did great for you, please send them some Kudos.

name.com team

Adam Jensen

Send Kudos for Adam!

"I just wanted to thank you (Adam J specifically) for your support. I was ordering a couple whois privacy renewals and I accidentally hit the "Instant Payment" button and my invoice was charged automatically. I contacted your support (Adam J) and he not only refunded my purchase but he also gave me the whois privacy renewals for free (using promo code privacyplease)! Thanks!"
"fast easy great!!!!!!!"
"I asked, you gave, I appreciated. Thank you for being an honest company."
"Great Support. Thanks"
"I got it what i need it."

Ariel Gullburg

Send Kudos for Ariel!

"I just wanted to say how much I appreciate all of you and your grand service. And today, I especially appreciated Ariel helping me with my 301 redirect issue and my transfer. I've been using y'all for over 5 years and you are always wonderful to work with.""

Cashel McGloin

Send Kudos for Cashel!

"Your team is amazing! Helped me navigate several issues that no one else could assist me with. Joe, John and Cashel; THANK YOU! We will send business your way!"
"Very prompt replies to support request."
"Thank you for helping us."

Cedar Diegel

Send Kudos for Cedar!

"Whenever I call Name.com, everybody is so polite and helpful. Hence, it is very hard to put only one name forward. However, my recent experience with Cedar has won my recommendation.

In a support job, there are may distractions, commitments and follow-ups. When Cedar promised to have a decision taken (on an issue concerning me) internally and inform me, he not only did so but also followed up with me (in case I had missed the e-mail from name.com) ...

Thank you, Cedar and thank you, Name.com."
"I just had my first customer service experience with name.com. A nice man named Cedar was extremely pleasant and extremely helpful as I easily renewed my domain name.

I will continue to use name.com in the future – this has been a pleasure! And I am now set for automatic billing.

I can't wait to recommend you to all my friends and associates."
"I'm still on call with Cedar Diegel but he is being very helpful and explaining all the steps of the process!! So kudos to him!!"
"Today I called domainsite.com to talk about security fears with our account. I believe the customer service agent was called Cedar. He helped us migrate our domains over to name.com from domainsite and went over ways we could improve the security of our account.

We have been with domainsite/name since 2005 great support like this reminds me why we still use domainsite/name today."

Erik Kinney

Send Kudos for Erik!

"Quick, easy, personal, funny, and to the point. This is why I love name.com!"

Henrik Kronstrom

Send Kudos for Henrik!

"I wanted to let you know how thankful I am for Henrik!

I followed your tutorial about switching domain registration from GoDaddy, but they've apparently made the process a bit more convoluted, such that I'd thought I'd approved the switch on their end and couldn't understand why it hadn't shown up in my account on your end.

So I called customer support this morning, and Henrik took my call within two minutes. Digression: Nicely done integrating the automated answering system in a novel way!

Henrik looked into my account, and helped troubleshoot the GoDaddy instant approval process. Apparently, the approval link I'd clicked in the GoDaddy email didn't do anything and I had to go into some obscure settings to say yes to the transfer!

He was kind, patient (especially when I had to dig through old emails for my GoDaddy login number--yeah, to them I was just a number!) and thorough.

I plan to tell everyone I know how awesome Name.com is, from the easy setup to the stellar staff."
"Henrik just did a great job at helping me –– I had been working at pointing one of my websites to a hosting site and he was able to bridge the language and knowledge problems I was having between the two sites. The genius in what he was able to do was that I was so confused and frustrated and had read so many "help" and support notes that he had to really work through it carefully. He stayed patient, solved my problem, and then explained how he did it. Great sequence."
"Henrik was super helpful at helping me purchase several domains"
"...I really appreciate the prompt and ready help that Name.com have given me with this problem. Dealing with domain name registrations only rarely, I find the subject difficult, almost impenetrable at times. I'd be grateful if you'd pass my thanks on to the company and your colleagues."

Jacob Eustice

Send Kudos for Jacob!

"Kudos to Jacob for trying to help me! Thank you for a great service!"
"Jake was great to deal with! A stark difference from other Registrar companies out there!"
"just wanted to send a quick note with a word of thanks for Jake who took my call today. He made what was looking like a tedious process (migrating all of my domains from DomainSite to Name.com) into a 1 min operation. Not only did I get an easy and accurate process but I also received stellar customer service. Jake was very concerned about the process going smoothly and volunteered to wait on the line while I tried a domain. I didn't think it necessary but , as with many things, it's the thought that counts! This is just one more reason that I appreciate both DomainSite and Name.com!"
"thank you, bless you, Love you! Breathing a big BIG sigh of relief now. iWeb resolved, website up n running."
"Your team is amazing! Helped me navigate several issues that no one else could assist me with. Joe, John and Cashel; THANK YOU! We will send business your way!"
"Seriously... just had one of THE BEST customer service experiences with your team. Your awesome rivals the of Voltron!"
"I LOVE YOU. I really do! Thank you"
"John was very patient and helpful throughout our interactions. I registered a domain for a friend but had put down an incorrect email address, and she changed the password but forgot it, so none of us could access the account. John listened to my explanation, understood immediately, outlined our options, and promptly worked the situation out through 4 calls. I am very grateful for his work and can-do attitude, and recommend a raise or promotion or whatever. Keep him on your team, he's awesome!"
"A note of thanks for John's extraordinary skills in everything he does at name.com. Despite earlier calls for help, it was John who broke through many, many barriers to show me how to navigate the stormy waters of WordPress. His expertise, knowledge, savvy, patience and sheer brilliance is unsurpassed. He deserves the highest kudos I have sent to the kudos department of name.com. His brilliance is surpassed only by his patience with an older but highly motivated blogger. But his brilliance is exceptional and his ability to communicate it to those less gifted than he is beyond extraordinary, which itself is beyond ordinary. He totally rocks."
"John just helped over the phone with some “transferring domains from GoDaddy” questions – he was knowledgeable, helpful and it looks like now we’re all set."
"John! You're fantastic! I never would have been able to set this up without your help. I so appreciate being able to talk to a "live" person for support help. Thanks for the Apple shortcuts as well. Those will make my life so much easier!"
"John was a fabulous help to me, and pleasant too!"
"...my problem was solved quickly and I was surprised with how well and how quickly the problem was resolved."
"Hey, first off, KUDOs to whoever wrote your greeting and subsequent messages. You didn't throw me into a "loop" where I heard the same greeting about staying on line, every 30 seconds. And when the option for hitting the "pound" key came around the second time, I chose that and am awaiting a return call.

John, in customer support was very professional in assisting me with my trouble of resetting a password, but when I tried to log on, oops, or make that "Ally Opp", I got nowhere, which is why I called back.

Well, I wish I was in business longer just so I could deal with folks like you, but alas, my poor health and business decline is shutting me out. Just waiting for the big crossover now.

Anyway, I like your style and business sense."

Kelly Perry

Send Kudos for Kelly!

"Kelly was super helpful when I needed to setup web hosting and configure new DNS settings for Google Apps. I really appreciated her great attitude and superior knowledge."

Sky Diegel

Send Kudos for Sky!

"Thanks for your help! I must say customer service at name.com is excellent. I'll definitely be recommending you guys to my friends. Keep on being awesome"
"Sky is a good man :), give him a nice cup of cafe from me
Thanks Name Stuff ^_^"
"Ok thanks to the the team!! Specially to Sky with his nice work!"
"This is to say that I have been dealing with an employee on Domainsite named SKY and he is excellent. Great customer services skills, terrific patience, problem solver and all around nice guy to deal with on the phone. Appreciate the help and quality of service."
"I just wanted to pass on a quick “kudo” and thanks to Sky for resolving my issues quickly, efficiently and just as I hoped you would. It’s great to hope for excellent customer service and actually get it!"
"I just wanted to give a big thank you for being awesome. Why? Because I've had nothing but bad experiences in the past dealing with domain hosts. Previously, I had GoDaddy and HostGator. I didn't like GoDaddy's overly complicated and utterly messy system, so I switched from them to HostGator, and HostGator was overly simple, and always gave me problems. Did you know, if I put my MX information into HostGator's system, and got one entry wrong, it would delete every entry I had? I'm dead serious.

I finally said enough was enough when I logged into my HostGator account one way, and the account claimed I didn't own the domain, and that it was expired. Turned out that somewhere along the line that the domain got disconnected from my account. It wasn't stolen or transferred off, it was just a glitch with HostGator's systems. It still made me furious.

In the process of switching my domain from HostGator to name.com, I contacted HostGator's customer support 5 times, and name.com's once for a problem that was HostGator's fault anyways (invalid EPP key). Even though name.com doesn't have live customer support, I was incredibly impressed with the "call back feature" that is implemented. And it only took about 2 hours for you guys to call me back, which in the grand scheme of things is really good when everyone who works for you guys knows exactly what you're talking about. So I know when I get a call from name.com's customer support, I'm getting the right answer.

Once I got through the mess of actually transferring the domain, the setup was so stupidly easy. Once I was in DNS management, all I had to do was click a button and it set up google app's MX information for me. It's not that I didn't know how to do that or anything, but it's just a time-saver, and that's something that immediately made me happy....This message was VERY long, but I just wanted to extend kudos because the time I know I'm going to have saved having switching to you guys is worth thanking you.

Oh and VIP Access protection = pure win. I have it for Paypal, and it's so good knowing I have that added protection on my domain hosting now."
"Just wanted to put in a great word for Sky. He helped me solve my problem quickly and everything is fixed."

Steve Donatelli

Send Kudos for Steve!

"I would like to make sure Steve Donatelli gets recognition for resolving my trouble ticket; I wasn't sure how to use a coupon but he went ahead and applied it for me. While it doesn't sound like a big deal, I'm used to being read the warranty and shoved out the door whenever I have an issue.

So when someone actually goes above and beyond and solves my problem for me when all I wanted to know was how to go about it myself, I want to say thanks.

Give Steve a cookie!"
"That was awesome!! Resolution at the first go. I am 101% satisfied with the support provided by Steve. Promote him :D"
"I was fighting with Wordpress and Pagezen for 3 days, and I called the support team, Steve figured out my issue in literally 2 minutes, and I was good to go, what fast efficient service thank you, 10/10."
"Now that's Kool...Thanks"
"I LOVE YOU. I really do! Thank you"

Todd Nevitt

Send Kudos for Todd!

"Todd walked me through the process of repointing the DNS to another provider actually tasked with the hosting of our various sites. Furthermore, he quite helpfully pointed out that this process could take up to 48 hours, but often is accomplished is roughly 24. I would like his performance to be noted."
"I'm a new customer as of today. Before I called, I wasn't. If it wasn't for Todd, who was has helped me thoroughly with various questions, I would have probably ended up with some other registrar. Just wanted to let you know that it makes all the difference having great a support team!"
"Just wanted to say thanks for a quick and clear answer to my question. Todd handled my support ticket and was very helpful."