Welcome to the wall of WOW!
Our customers often tell us about the awesome customer service they received. Like our customers, we value that awesomeness! Here you'll find a collection of kudos for our world renowned support reps. Need Help? Submit a Support Request
If someone on our team did great for you, please send them some Kudos.
Thanks for the awesomeness; have some kudos."
In a support job, there are may distractions, commitments and follow-ups. When Cedar promised to have a decision taken (on an issue concerning me) internally and inform me, he not only did so but also followed up with me (in case I had missed the e-mail from name.com) ...
Thank you, Cedar and thank you, Name.com."
I will continue to use name.com in the future – this has been a pleasure! And I am now set for automatic billing.
I can't wait to recommend you to all my friends and associates."
We have been with domainsite/name since 2005 great support like this reminds me why we still use domainsite/name today."
I followed your tutorial about switching domain registration from GoDaddy, but they've apparently made the process a bit more convoluted, such that I'd thought I'd approved the switch on their end and couldn't understand why it hadn't shown up in my account on your end.
So I called customer support this morning, and Henrik took my call within two minutes. Digression: Nicely done integrating the automated answering system in a novel way!
Henrik looked into my account, and helped troubleshoot the GoDaddy instant approval process. Apparently, the approval link I'd clicked in the GoDaddy email didn't do anything and I had to go into some obscure settings to say yes to the transfer!
He was kind, patient (especially when I had to dig through old emails for my GoDaddy login number--yeah, to them I was just a number!) and thorough.
I plan to tell everyone I know how awesome Name.com is, from the easy setup to the stellar staff."
John, in customer support was very professional in assisting me with my trouble of resetting a password, but when I tried to log on, oops, or make that "Ally Opp", I got nowhere, which is why I called back.
Well, I wish I was in business longer just so I could deal with folks like you, but alas, my poor health and business decline is shutting me out. Just waiting for the big crossover now.
Anyway, I like your style and business sense."
Thanks Name Stuff ^_^"
I finally said enough was enough when I logged into my HostGator account one way, and the account claimed I didn't own the domain, and that it was expired. Turned out that somewhere along the line that the domain got disconnected from my account. It wasn't stolen or transferred off, it was just a glitch with HostGator's systems. It still made me furious.
In the process of switching my domain from HostGator to name.com, I contacted HostGator's customer support 5 times, and name.com's once for a problem that was HostGator's fault anyways (invalid EPP key). Even though name.com doesn't have live customer support, I was incredibly impressed with the "call back feature" that is implemented. And it only took about 2 hours for you guys to call me back, which in the grand scheme of things is really good when everyone who works for you guys knows exactly what you're talking about. So I know when I get a call from name.com's customer support, I'm getting the right answer.
Once I got through the mess of actually transferring the domain, the setup was so stupidly easy. Once I was in DNS management, all I had to do was click a button and it set up google app's MX information for me. It's not that I didn't know how to do that or anything, but it's just a time-saver, and that's something that immediately made me happy....This message was VERY long, but I just wanted to extend kudos because the time I know I'm going to have saved having switching to you guys is worth thanking you.
Oh and VIP Access protection = pure win. I have it for Paypal, and it's so good knowing I have that added protection on my domain hosting now."
So when someone actually goes above and beyond and solves my problem for me when all I wanted to know was how to go about it myself, I want to say thanks.
Give Steve a cookie!"