Many new customers ask "what is a domain name"? A domain name is a Web address, such as MYDOMAINNAME.com, that is linked to an IP address (which represents a physical point on the internet). The Internet Corporation for Assigned names and Numbers (ICANN) is the governing body that coordinates links between IP addresses and domain names across the Internet, so you can find Web sites by entering domain names instead of IP addresses into your Web browser. Domain names are a type of virtual real estate.

A domain name consists of a top-level and a second-level domain. A top-level domain (TLD), or domain extension, is the part of the domain name located to the right of the dot (mydomainname.com). The most common domain extensions are .COM, .NET, and .ORG. Some other popular domain extensions are .BIZ, .INFO, .MOBI, and .US. These common extensions have certain guidelines, but are usually available to any registrant, anywhere in the world.

There are also restricted top-level domains (rTLDs), like .AERO, .EDU, .MIL, .MUSEUM and .PRO that require registrants to represent a certain type of entity or to belong to a certain community. For example, the .PRO domain extension is reserved for professionals, while .EDU is reserved for educational entities.

Country-code TLDs (ccTLDs) are for Web sites and registrants of a particular geographic location, such as .BZ (Belize), .CN (China), .DE (Germany), .EU (European Union), .IN (India), .UK (United Kingdom), and .US (United States). Restrictions for ccTLDs vary by country.

The part of the domain name located to the left of the dot (mydomainname.com) is called the second-level domain (SLD) name. The second-level domain name is the "readable" part of the address and refers to the organization or entity behind the Internet address. Second-level domain names must be unique on the Internet and registered with an ICANN-accredited registrar. As an ICANN-accredited registrar, you can register domain names through Name.com.

Many new customers ask "what is a domain name"? A domain name is a Web address, such as MYDOMAINNAME.com, that is linked to an IP address (which represents a physical point on the internet). The Internet Corporation for Assigned names and Numbers (ICANN) is the governing body that coordinates links between IP addresses and domain names across the Internet, so you can find Web sites by entering domain names instead of IP addresses into your Web browser. Domain names are a type of virtual real estate.

A domain name consists of a top-level and a second-level domain. A top-level domain (TLD), or domain extension, is the part of the domain name located to the right of the dot (mydomainname.com). The most common domain extensions are .COM, .NET, and .ORG. Some other popular domain extensions are .BIZ, .INFO, .MOBI, and .US. These common extensions have certain guidelines, but are usually available to any registrant, anywhere in the world.

There are also restricted top-level domains (rTLDs), like .AERO, .EDU, .MIL, .MUSEUM and .PRO that require registrants to represent a certain type of entity or to belong to a certain community. For example, the .PRO domain extension is reserved for professionals, while .EDU is reserved for educational entities.

Country-code TLDs (ccTLDs) are for Web sites and registrants of a particular geographic location, such as .BZ (Belize), .CN (China), .DE (Germany), .EU (European Union), .IN (India), .UK (United Kingdom), and .US (United States). Restrictions for ccTLDs vary by country.

The part of the domain name located to the left of the dot (mydomainname.com) is called the second-level domain (SLD) name. The second-level domain name is the "readable" part of the address and refers to the organization or entity behind the Internet address. Second-level domain names must be unique on the Internet and registered with an ICANN-accredited registrar. As an ICANN-accredited registrar, you can register domain names through Name.com.

Yes! Registering more than one extension is the right way to go, especially if you are purchasing domains for business or marketing reasons. Registering multiple domain extensions or names can help grow your business and help your company establish its own unique presence.

Here are some pros to registering several extensions or names:

• Keep your competition from registering a domain name that draws customers to them instead of you.
• Drive more traffic to your Web site.
• Enjoy more opportunities to market to — and be listed in — search engines.
• Create different advertising strategies that reach different target markets.
• Provide customers more ways to find you when searching the internet.
• Capture common misspellings of your domain name, instead of sending visitors to an error page.

Need more information on different TLDs?

Our Domain Extensions is a great resource for information about every TLD Name.com offers.

When you purchase a domain with Name.com, all this is included FREE!

• Registration of your domain internationally
• Email forwarding
• Domain forwarding
• Free internal transfers
• User-friendly interface
• Domain lock
• Free domain name servers
• Free name server registration
• Free Google Apps

Google Apps are free and optional with every domain purchase. This service includes:

• Free Personalized Email
• Google Web Page Creator
• Google Talk
• Google Docs and Spreadsheets

American Standard Code for Information Interchange (ASCII), is character-encoding based on the English alphabet. ASCII codes represent text in computers, communications equipment, and other devices that work with text. Most modern character encodings—which support many more characters than did the original—have a historical basis in ASCII.

The 95 graphic ASCII characters are: ! # " $ % & ' ( ) * + , - . / 0 1 2 3 4 5 6 7 8 9 : ; < = > ? @ A B C D E F G H I J K L M N O P Q R S T U V W X Y Z [ \ ] ^ _ ` a b c d e f g h i j k l m n o p q r s t u v w x y z { | }

An internationalized domain name (IDN) is an internet domain name that contains one or more non-ASCII characters. Such domain names could contain letters with diacritics (a small sign added to a letter to alter pronunciation or to distinguish between similar words), as required by many non-English languages, or characters from non-Latin scripts such as Arabic, Hebrew, Chinese or Hindi. However, the standard for domain names does not allow such characters, and much work has gone into finding a way to internationalize domain names into a standard ASCII format, thereby preserving the stability of the domain name system.

A Whois lookup will display contact and registry information for a domain name, as well as when and through which registrar the domain was registered. Private Whois, makes contact and registry information for a given domain undisclosed to the public. This service is available with the purchase of a domain name with Name.com.

Our Private Whois service will hide all registrar whois information for your domain name. We will forward all USPS Express, certified, or registered mail we receive to the registrant mailing address associated with the domain name in our database. You can choose to forward or ignore email correspondence for this domain name. With our Private Whois service, you are the owner of the domain name and remain in complete control.

If you want to add Private Whois to your domain, please see our How Do I Enable/Disable Private Whois To A Domain? FAQ.

All newly registered names are automatically pointed to our parking page, which acts as a place holder for your domain. When you point your name to a pre-existing or new website, the parking page disappears.

Our parking page may contain third-party advertisements, links to other products and services offered by Name.com, and interfaces to other web pages, including search engines. You will not receive notice regarding the additional content located on our parking page, and such content may be modified at any time.

You can read more about the parking page in our Registration Agreement , section #22. You can find this Agreement at Registration Agreement.

If you have any objection to having your domain pointed to our parking page, please let us know.

This means that there you will not be able to get this domain back before it is deleted from the registry and becomes publicly available.

Domains are in pending delete status for five days before they are deleted. After this five day period, the domain will be available.

Write:

Name.com LLC
2500 East Second Avenue
Second Floor
Denver CO 80206

Email General Questions:

support@Name.com

Email Transfer Questions:

transfers@Name.com

Email DNS Questions:

support@Name.com

1. Click the 'Create an Account!' link, located on the upper right corner of our homepage.
2. In the 'New Customers' box on the left of your screen, create a username and password. Both your username and password must be at least six characters in length. Record this for future reference, and remember, your username AND password are case sensitive.
3. Re-enter the randomly generated characters in the window provided.
4. Click the 'Continue' button.
5. Complete the Default Account Contact Information. For each domain registration you are legally required to supply VALID contact information for 4 different fields of contact: Registrant (owner), Administrator, Technical and Billing. The Contact page allows you to enter one set of information for all 4 contact types, if you choose. To modify the information for a selected contact field, simply check the boxes corresponding to each specific field at the bottom of the edit page when you enter your Registrant contact information. Then click 'Continue'.
6. Click the 'Home' icon located at the top of your screen to begin registering your domains.

On any Name.com page, enter your username and password in the upper right side of your screen. Click 'Login'.

OR

Click on the 'Account' icon at the top of your screen. Enter your username and password under the 'Returning Customers' section. Click the 'Login' button.

*Remember: Your username and password are case sensitive!

1. Log into your Name.com account.
2. At the Name.com 'Home' page, search for domains using the orange search bar. If you want to search for multiple names, click on the 'Search Multiple Domain Names' link located under the orange search bar.
3. Checkmark the resultant domain name(s) you wish to purchase. Click 'Checkout'.
4. At the 'Shopping Cart' screen, select your desired term of registration (1 year, 2 year, etc.) by using the [+/-]. If you would like to add 'Private Whois' and 'Google Apps' to your domain(s), be sure to check these boxes.
5. Choose your preferred form of payment. Enter your credit card or PayPal information, if applicable.
6. Please agree to the Name.com Terms of Service Agreement by checking the box next to 'I agree to the registration terms and conditions'.
7. Click 'Purchase Now'.

That's it! After the order has processed (within a few seconds) the browser should refresh with an indication of the success or failure of your purchase. If your order succeeded, you may click the available tab to access your Name.com account. If your order failed, you will be asked to correct your billing information or to contact support.

It's easy to manage your domains! Here's how:

1. Go to Name.com and log in to your account.
2. Click on the 'Account' icon at the top of your screen.
3. On your 'Account' page, click on the domain name you wish to manage.

Cool! You've made it to the management page.

Please note: If your domain name is locked, you will need to click "Unlock Domain" before you may begin management. To unlock, click the padlock icon or see 'How Do I Unlock My Domain?' for detailed instructions.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.
3. At your 'Account' page, click directly on the domain name you wish to unlock.
4. On the 'Domain Management' screen, click the padlock icon. When the lock is open the domain is unlocked. When a domain is unlocked, you are free to manage the domain.
5. You may re-lock your domain by simply clicking on the padlock again (or until it shows as locked) on your 'Domain Management' page. (We recommend that you keep your domains locked when you are not managing them).

1. Go to Name.com.
2. In the top right corner of the page click the 'Lost Password?' link.
3. Enter your username, or if you have forgotten it, one of the domains registered to your account into the field provided.
4. Click 'Get Password'.

If you wish to receive your login information at an address that is different than the Administrative email address on file, we must first verify your identity.

Name.com takes customer security very seriously. As per company policy and security protocol, we require that we receive a notarized letter stating your identity. You must also include your account username, the password you would like added to your account and the email address you would like to have the information sent to. We also require a copy of your Government Issued Photo ID or passport. Please mail your letter to:

• Name.com
• c/o Support
• P.O. Box 6197
• Denver, CO 80206

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.
3. On your 'Account' page, click on the 'Change Password' link in your 'Control Panel' on the right side of your screen.
4. Enter your current password in the first box.
5. Enter your new password once in each of the next two boxes.
6. Click 'Change'.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.
3. On your 'Account' page, click 'Edit Defaults' in your 'Control Panel' on the right side of your screen.
4. Complete the Default Account Contact Information.
5. Click 'Update' at the bottom of your screen.

Note: This will only change the default information for your account. You must also change the contact information for your domain names.

See 'How Do I Modify the Contact Information for an Individual Domain Name?' for detailed instructions.

1. Log into your Name.com account.
2. Click on 'Account' at the top of your screen.
3. On your 'Account' page, click on the 'Sub Accounts' link in your 'Control Panel' on the right side of your screen.
4. Create a username and password for the sub account.
5. Click 'Submit'.

That's it! Your sub account has been created.

1. Log into your Name.com account.
2. Click on 'Account' at the top of your screen.
3. On your 'Account' page, click on the 'Cloned Accounts' link in your 'Control Panel' on the right side of your screen.
4. Be sure to read the Warnings before continuing.
5. Create a username for the sub account.
6. Click 'Submit'.

That's it! Your cloned account has been created.

URL Forwarding allows you to use an easy-to-remember or different web address for your particular domain. When a web browser uses this different web address they are automatically directed to your primary website or domain by using the process of URL forwarding.

To Enable URL Forwarding utilize the following steps:

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. On your 'Account', click on the domain name that you want to manage.
4. On your 'Domain Management' page, click the 'URL Forwarding' link in your 'Control Panel' on the right side of your screen.
5. Be sure to read the requirements for URL Forwarding listed on this page. Click 'Enable URL Forwarding for YOURDOMAIN.COM'.

6. Enter the full web address to which you want to direct your domain name in the 'point to' field. This will include information such as 'http://'.

   A good idea when doing this, to prevent any typos, is to visit the site you wish to forward your domain to in a separate browser. Take the address from the new browser, copy this address, and paste it into the 'point to' bar in your URL Forwarding window.

   Please note: You cannot point to multiple URLs with one domain name using the URL forwarding tool.

7. Using the drop-down menu, choose 'Masked' or 'Redirect' forwarding.

   Note that "Masked" forwarding will not indicate in the frame of a web browser that a user has moved from your domain to third party website. Redirect will.

8. Optional: Enter a 'Page Title', which will appear in the browser frame, and 'Meta Tags'.
9. Press 'Update'.

That's it! Your URL forwarding setting has now been established.

Please make sure your domain name is using all four of our default name servers. If it is not, you must exchange the servers currently in place with our servers for URL forwarding to function properly.

Remember: Changing host servers will delay the start of URL forwarding by 24 hours.

These services work quite well together. However, they must be enabled in a certain order to function properly. If they are not enabled in this order, you can run into some issues that may cause you to think the features are broken.

To enable these two features together, follow the steps below. If you are have already enabled these two features, please refer to the second set of instructions.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.
3. On your 'Account' page, click the 'enable' link to the right of the domain you want to enable these services for.
4. We will automatically set up the necessary DNS settings for Google Apps to properly function.
5. Return to your 'Account' page.
6. Click on the domain name.
7. At the 'Domain Management' page, click on 'URL Forwarding' located in your 'Control Panel' on the right side of your screen.
8. Be sure to read the requirements for URL Forwarding listed on this page. Click 'Enable URL Forwarding for...'.

9. Enter the full web address to which you want to direct your domain name in the 'point to' field. This will include information such as 'http://'.

   A good idea when doing this, to prevent any typos, is to visit the site you wish to forward your domain to in a separate browser. Take the address from the new browser, copy this address, and paste it into the 'point to' bar in your URL Forwarding window.

   Please note: You cannot point to multiple URLs with one domain name using the URL forwarding tool.

10. Using the drop-down menu, choose 'Masked' or 'Redirect' forwarding.

    Note that "Masked" forwarding will not indicate in the frame of a web browser that a user has moved from your domain to third party website. Redirect will.

11. Optional: Enter a 'Page Title', which will appear in the browser frame, and 'Meta Tags'.
12. Press 'Update'.

That's it! Your URL forwarding should functioning correctly with 30 minutes.

If you have already enabled Google Apps and URL forwarding but your page is not resolving, this can be fixed! The reason your page is not resolving, is probably because URL forwarding and Google Apps were not enabled in the correct order. If this happens, there are too many DNS records and the domain gets 'confused' and is unsure where to point.

To fix it, you just need to disable and re-enable your URL Forwarding. Here's how:

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.

3. On your 'Account' page, click the domain you want to modify.

   At the 'Domain Management' page, click on 'URL Forwarding' located in your 'Control Panel' on the right side of your screen.

   Note: We suggest that you copy all relevant information into a text program. This way, when you re-enable your URL forwarding, you can just copy and paste the details back into the form.

4. Click on 'Disable URL forwarding for this domain' located on the bottom right of this feature.
5. Now click on 'Enable URL forwarding for....'.
6. Enter your information into the URL Forwarding form. If you saved it in a text program, you can just copy and paste all of the information back into the appropriate fields. Click 'Update'.

That's it! By disabling and re-enabling your URL forwarding, the extra DNS records should be automatically removed, leaving only those that you want to be authoritative. Your page should be resolving correctly within 30 minutes.

Name.com offers email services through Google Apps.

1. Log into your Name.com account.
2. At the 'Account' page, click on the Google Apps redirect link. This will show as 'active' next to your domain.
3. On your Google Apps Dashboard go to the gmail account for your user name. You can do this by clicking on the green link below the 'Email' icon.
4. Once you are in your Gmail mailbox find the 'Settings' in the upper right corner of the screen.
5. Click on the tab that says 'Forwarding and POP/IMAP'.
6. Check the bubble to 'Forward a copy of incoming mail to:' Enter the appropriate email in the field provided.

That's it - you are now one of the millions enjoying a carefree email experience via Gmail.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. On your 'Account' page, click on the domain name for which you wish to modify the contact information.
4. On the 'Manage Domain Name' page, click 'Edit Contacts' in the Control Panel on the right of the screen.
5. Click the 'Edit' button above the contact field you wish to modify.
6. Enter your new contact information and click the 'Continue' button.

You're all set. In roughly 24 hours Whois will reflect your new contact information.

If you want to add Private Whois to your domain, please see our 'How Do I Enable/Disable Private Whois To A Domain?' FAQ.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.
3. On your 'Account' page, click on the 'Bulk Domain Management' link in your 'Control Panel' on the right side of your screen.
4. If you want to modify ALL domains in your account, mark the 'All' option. If you only want to modify SOME of the domains in your account, make sure all domains you want to modify have been checked in your domain list. Then mark the 'Selected' option.
5. Click on 'Bulk Contact Edit'.
6. Update you contact information and click 'Update'.

That's it! In roughly 24 hours, Whois will reflect your new contact information.

When you purchase a domain with Name.com, you will have the option of purchasing Private Whois for your domain when you checkout. If you did not add this option to your domain when purchasing it, you can always enable or disable this feature.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. On your 'Account' page, click on the domain name for which you wish to add Private Whois.
4. On the 'Manage Domain Name' page, click 'Private Whois' in the 'Control Panel' on the right of the screen.
5. If you do not have Private Whois enabled on your domain, you will have an option to purchase it. If you do have Private Whois enabled, you will have an option to 'Disable Private Whois'. Click the appropriate option.

You're all set. In roughly 24 hours Whois will reflect your new contact information.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on the domain name you wish to modify.
4. Be sure that your domain is unlocked; to unlock, click on the padlock icon.
5. On the 'Manage Domain Name' screen, click 'Edit Name Servers' in the 'Control Panel' on the right of the screen.
6. 'Remove' the old name servers, and 'Add' the new.

That's it! In roughly 24 hours, your name server propagation will be complete.

If you want to make bulk name server changes, please see our 'How Do I Make Bulk Name Server Changes?' FAQ.

All newly registered names are automatically pointed to our parking page, which acts as a place holder for your domain. When you point your name to a pre-existing or new website the parking page disappears.

Our parking page may contain third-party advertisements, links to other products and services offered by Name.com, and interfaces to other web pages, including search engines. You will not receive notice regarding the additional content located on our parking page, and such content may be modified at any time.

You can read more about the parking page in our Registration Agreement, section 22.

If you have any objection to having your domain pointed to our parking page, please let us know.

A Domain Name System or DNS translates hostnames to IP Addresses. It's like a computer's phonebook. It allows for a website or links to be written in distinguishable names rather than hard to remember and lengthy number chains seen in IP Addresses.

The primary name server is the first server used for information about a domain as well as the location of resources associated with a domain. The information stored on the primary and secondary name servers is exactly the same. The primary server acts as the master of information control while the secondary name server periodically copies primary server information. The way that the two interact can be explained in the following scenario: You want to find a movie in a rental store and you need to ask someone where to find it. You look to the nearest employee but they are very busy. You find a second employee who is not so busy and they are able to direct you much more quickly. The secondary name server is like a back up system to the primary name server in case the primary server is too busy or is not able to give a response. It has become common Internet protocol to require 2 name servers for each domain. It's always good to have a backup!

Most hosting companies will give you a primary and secondary name server to use. However, some hosting services will provide you with three or more. You should use all name servers offered as part of your hosting package.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on the domain name you wish to modify.
4. Be sure that your domain is unlocked; to unlock, click on the padlock icon.
5. On the 'Manage Domain Name' screen, click 'Edit Name Servers' in the 'Control Panel' on the right of the screen.
6. 'Remove' the old name servers, and 'Add' the new.

That's it! In roughly 24 hours, your name server propagation will be complete.

If you want to make bulk name server changes, please see our 'How Do I Make Bulk Name Server Changes?' FAQ.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on the domain name you wish to modify.
4. Be sure that your domain is unlocked; to unlock, click on the padlock icon.
5. On the 'Domain Management' screen, click 'Manage Name Servers' in the 'Control Panel' on the right side of your screen.
6. Enter the prefix (e.g. ns1) in the 'Host Name' field.
7. Now enter the corresponding IP address.
8. Click 'Register'.

Note: you can create as many name servers as you'd like, but each server must resolve to a unique IP address.

Also note: the 'Register a Name Server' and 'Modify a Name Server' pages will not list the name servers you have created.

Be sure to update your current name servers. You can find detailed instructions in the section entitled 'How Do I Change My Name Servers?'.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on the domain name you wish to modify.
4. Be sure that your domain is unlocked; to unlock, click the padlock icon.
5. On the 'Domain Management' screen click on 'Manage Name Servers' in your 'Control Panel' on the right side of your screen.
6. Look to the 'Manage Name Servers' below the NS Management Section.
7. Delete the 'Host' from your name server list. This will remove the name server and the old IP Address. Now you're ready to add the new IP address for your server.
8. You will be directed back to the 'Manage Name Servers' page.
9. Enter the name server prefix once more for the new IP Address.
10. Add the new IP Address in the appropriate box. Press 'Register'.

That's it! Your name server update should be complete within 24 hours.

A record host is an electronic set of instructions that tells a user's computer where a domain and its accompanying resources, such as its website, are located. A host record will direct a user's computer through the Domain Name System (DNS) to a certain set of servers, identified by their IP address and on which a domain and its resources are located.

For instance, let's say the resources of your domain were located on a web host's server at the IP address 209.61.183.125, and you wished to link your domain to your resources. You would create a host record that pointed mycooldomain.com to 209.61.183.125. After doing so, anyone who typed in mycooldomain.com to their web browser would have their computer directed to the name servers corresponding to the IP address 209.61.183.125 and containing your resources.

A host record creates a direct channel from the domain name to its intended IP address, without going through our forwarding server. Thus, a host record that is not incorporated into our URL forwarding service will not mask the pointing of the domain. Customers may find this useful if the location of their domain is directly related to their domain name.

A Mail eXchange record, or MX record, is an electronic set of instructions that routes email to your email server.

To point your domain to your web.me.com account, you need to add a CNAME record in the DNS management section of your account with us. Please follow these instructions:

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on the domain name you wish to modify.
4. On the 'Domain Management' page, click on 'DNS Management' in your 'Control Panel' on the right side of your screen.
5. On the 'DNS Management' screen, select 'CNAME' from the drop down menu.
6. Add 'www' as the Record Host and 'web.me.com' as the Record Answer. Then click Submit.
7. It is a good idea to add a second CNAME record with a blank record. For this record, select 'CNAME' again from the drop down menu.
8. This time, leave the Record Host field blank and place 'web.me.com' in the Record Answer field. Then click Submit.

After doing this last step, the page should refresh. You should now see your newly created DNS record listed on the 'DNS Management' screen.

Please note: Your domain name must be using our name servers, ns1.name.com, ns2.name.com, ns3.name.com, and ns4.name.com, for your newly created DNS record to work. To check whether your domain is using our servers, click 'Edit Name Servers' under the 'Domain Management' section of your 'Control Panel'. Under 'Current Name Servers', you should see our name servers listed. If not, you will need to remove the servers currently in place and add ours. If you need to make this change, please be aware that your DNS record will go 'live' 24 hours after the change has been made.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on the domain name you wish to modify.
4. On the 'Domain Management' page, click on 'DNS Management' in your 'Control Panel' on the right side of your screen.
5. On the 'DNS Management' screen, click the applicable "Add a record" from the scroll down bar.
6. Fill out the empty fields with the appropriate information. (If you do not know what to enter, ask your web host, IT department, etc.)
7. Press 'Submit'.

After doing this last step, the page should refresh. You should now see your newly created DNS record listed on the 'DNS Management' screen.

Please note: Your domain name must be using our name servers, ns1.name.com, ns2.name.com, ns3.name.com, and ns4.name.com, for your newly created DNS record to work. To check whether your domain is using our servers, click 'Edit Name Servers' under the 'Domain Management' section of your 'Control Panel'. Under 'Current Name Servers', you should see our name servers listed. If not, you will need to remove the servers currently in place and add ours. If you need to make this change, please be aware that your DNS record will go 'live' 24 hours after the change has been made.

It is possible to use Google Apps and have a different web host provider! There are two ways that you are able to do this. The first method involves using our default name servers. Follow these instructions if you are using our default name servers:

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.
3. On your 'Account' page, click the '(enable)' link to the right of the domain you are modifying.
4. We will automatically set up the necessary DNS settings for Google Apps to properly function.
5. Click on the domain name.
6. At the 'Domain Management' page, click on 'DNS Management' located in your 'Control Panel' on the right side of your screen.
7. You will need to remove four of the current DNS entries. The first entry that must be removed is the 'CNAME' record that corresponds to www.YOURDOMAIN.com. You will do this by clicking on the '(remove)' link next to the record. Next, you will need to remove the three 'A' records that were added by our system. Remove these records in the same manner.
8. Now you will need to add the 'A' records that are provided by your web host provider. Two 'A' records are needed; the first will correspond to 'YOURDOMAIN.com' and it will point to the IP address provided by your web host provider. You will leave the 'Record Host' box empty and enter the IP address into the 'Record Answer' box. For the second entry, enter an asterik (*) into the 'Record Host' box and the same IP address into the 'Record Answer' box.

After you make these changes your website will become viewable in approximately one hour.

The second option you may pursue, and the option that we recommend if you are unfamiliar with DNS settings, uses your web host provider's name servers. After you have enabled Google Apps for your domain you will see all of the necessary DNS settings for Google Apps to function properly. You will need to give all of those entries to your web host provider so they can add them to their servers. We recommend taking a screenshot of your DNS management page and providing that to them.

Name.com now offers free Google Apps that offer email hosting with the purchase of every domain!

After enabling Google Apps for your domain it will prompt you to create the email address that will be personalized towards the administrator within your registered domain.

You are able to create up to 10 email accounts for every registered domain! From the Dashboard of your Google Apps for your specified domain, choose the option 'Create New Users' towards the top left of your page. It will then walk you through the procedure to create a specified user and email account for your domain.

If you've never used Gmail before - it's fantastic. You don't have to worry about saving and deleting emails because the storage capacity is monstrous and it's as easy as conducting a Google search to find a saved email.

It's encouraged that you view the interactive tutorial on how to utilize email through your Google Apps. To Access your email, go to the 'Start Page' of your domain and simply click on 'Log In'.

You can access your email by visiting: http://mail."yourdomainname".XXX.

You can also integrate your email account into a client such as Microsoft Outlook.

1. Log into your Name.com account.
2. At the 'Account' page, click on the Google Apps redirect link. This will show as 'active' next to your domain.
3. On your Google Apps Dashboard go to the gmail account for your user name. You can do this by clicking on the green link below the 'Email' icon.
4. Once you are in your Gmail mailbox find the 'Settings' in the upper right corner of the screen.
5. Click on the tab that says 'Forwarding and POP/IMAP'.
6. Check the bubble to 'Forward a copy of incoming mail to:' Enter the appropriate email in the field provided.

That's it - you are now one of the millions enjoying a carefree email experience via Gmail.

There is also an option to create a filter that will allow you to forward your mail, if you choose.

1. Login to Google Apps for the domain name: http://www.google.com/a/YOURDOMAINNAMEHERE
2. Click on 'Inbox'.
3. Click on 'Settings'.
4. Click on 'Forwarding and POP/IMAP'.
5. Choose the 'Forward a copy of incoming mail to'.
6. Enter desired email address in space provided.
7. Click 'Save Changes'.
8. Go to Name.com and login to your account.
9. Click on the 'Account' icon at the top of your page.
10. Click on the domain name you are modifying.
11. Click on 'DNS Management' in your 'Control Panel' located on the right of your page.
12. Delete/Remove all of the 'A' records (there should be three, and they should have numbers in the record) also delete the 'CNAME' record that has the 'www' within it.
13. Click 'Continue Managing Domain'.
14. Click 'URL Forwarding'.
15. Copy the address that the domain name is currently pointing to.
16. Click 'Disable URL forwarding'.
17. Click 'Enable URL forwarding'.
18. Delete the default address that is in the 'Point to:' bar and paste the address that you copied earlier.
19. Click 'Update'.

That's it! Your domain should be resolving properly within 30 minutes.

Please note:You won't be able to use Google Apps the same way that you do with non-.TEL domains. For example, you won't be able to use our current automated sign-up process for Google Apps (the 'enable' link within your account will not work for your .TEL domains), but you can still use Google Apps in a limited fashion with a .TEL domain.

1. Sign up for the standard edition of Google Apps.
• Select the 'Administrator: I own or control this domain' option from the sign up page and enter your .TEL domain name.
• Enter all your personal information.
• Enter the email address you want setup at your .TEL domain and finish the sign up process.
2. Verify Domain Ownership

You have two options to verify that you own the domain typically: create a CNAME record or upload an HTML file. You can also verify domain ownership by configuring your MX records. If you already have an email system in place for your domain, be sure to create user accounts before changing your MX records.

Since you are unable to create a CNAME record that points to anywhere but the .TEL domain or upload an HTML page, the only way to verify the domain ownership is to update your MX records with Google Apps host names and wait 24-48 hours for Google to automatically confirm that the domain is setup correctly.

To do this you will need to login to your Name.com account, go into the domain details page for the .TEL you want to setup on Google Apps and click on the 'TEL MX Record Management' link and enter in the Google Apps host names with their corresponding priorities:

• ASPMX.L.GOOGLE.COM
  priority 10
• ALT2.ASPMX.L.GOOGLE.COM
  priority 20
• ALT1.ASPMX.L.GOOGLE.COM
  priority 20
• ASPMX3.GOOGLEMAIL.COM
  priority 30
• ASPMX2.GOOGLEMAIL.COM
  priority 30

Once you have done this you will need to wait 24-48 hours for Google to verify that the domain MX records have been updated. Google will upgrade the account to a 'Verified' account on it's own and does not require you to take any other action.

You can also visit Google's page regarding Verifying Domain Ownership

Please contact Name.com support (support@name.com) if you have any questions regarding this process.

Google Apps are free and optional with every domain purchase. This service includes:

• Free Personalized Email
• Google Web Page Creator
• Google Talk
• Google Docs and Spreadsheets

The best place to start is by using the link to Google's comprehensive video tutorial on Google Apps. You may go directly to that video now by clicking here: http://services.google.com/apps/resources/overviews_breeze/Apps/index.html. We encourage you to explore the many facets of Google Apps and the many benefits it offers to managing your domain name.

You can visit the administration section of your Google Apps account by visiting https://www.google.com/a/yourdomainname (replace "yourdomainname" with the domain name you wish to manage.

Enter your username and password that you created when you enabled Google Apps for your domain name.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.
3. On your 'Account' page, click the 'enable' link to the right of the domain you want to enable these services for.
4. You will be taken to another page where you will set up your administrative account.
5. Once you have done this, you have successfully set up Google Apps. When you login to your Name.com account you can view which domain names are using Google Apps, by looking for the word 'active'.

To create a new email address in Google Apps, Please follow the instructions below:

1. Log into your Google Apps account.
2. Click the tab that says "User Accounts" in the Dashboard.
3. From there click the link that says "Create a new user".
4. Enter your name and the user/email address you want to add and set a password.

Please note if you forget your user name or password with Google Apps we will not be able to assist you so please keep a copy of this information in a safe place.

If you've never used Gmail before - it's fantastic. You don't have to worry about saving and deleting emails because the storage capacity is monstrous and it's as easy as conducting a Google search to find a saved email.

It's encouraged that you view the interactive tutorial on how to utilize email through your Google Apps. To Access your email, go to the 'Start Page' of your domain and simply click on 'Log In'.

You can access your email by visiting: http://mail."yourdomainname".XXX.

You can also integrate your email account into a client such as Microsoft Outlook.

1. Log into your Name.com account.
2. At the 'Account' page, click on the Google Apps redirect link. This will show as 'active' next to your domain.
3. On your Google Apps Dashboard go to the gmail account for your user name. You can do this by clicking on the green link below the 'Email' icon.
4. Once you are in your Gmail mailbox find the 'Settings' in the upper right corner of the screen.
5. Click on the tab that says 'Forwarding and POP/IMAP'.
6. Check the bubble to 'Forward a copy of incoming mail to:' Enter the appropriate email in the field provided.

That's it - you are now one of the millions enjoying a carefree email experience via Gmail.

There is also an option to create a filter that will allow you to forward your mail, if you choose.

We no longer offer paid email services. If you wish to add additional email service to your domain name, you are required to use Google Apps.

Just follow these instructions to create your administrative account with Gmail, and then set up Gmail to retrieve your e-mails.

To enable Google Apps for your domain names, please follow these instructions.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.
3. On your 'Account' page, click the 'enable' link to the right of the domain you want to enable these services for.
4. You will be taken to another page where you will set up your administrative account.
5. Once you have done this, you have successfully set up Google Apps. When you login to your Name.com account you can view which domain names are using Google Apps, by looking for the word 'active'.

To set up Gmail to retrieve your e-mail messages:

You will need to make sure that all of your mail is in your inbox in the old system. Gmail will only be able to pull the mail from your inbox. Please transfer all mail from your other folders to your 'inbox'.

1. Login to your Gmail account. You can do this at http://mail.YOURDOMAINNAME. Be sure to substitute 'YOURDOMAINNAME' with your domain.
2. Select 'Settings', located in the upper right side of the screen.
3. Click on 'Forwarding and Pop/IMAP'.
4. In POP download, you will need to 'Enable POP for all mail'.
5. You will then need to decide when messages are accessed with POP 'keeps a copy in the inbox, archives copy, or deletes copy' from the drop down menu.

That's it! Your gmail account is set up and should be functioning properly within 30 minutes.

1. Login to your Gmail account. You can do this at http://mail.YOURDOMAINNAME. Be sure to substitute 'YOURDOMAINNAME' with your domain.
2. Select 'Settings', located in the upper right side of the screen.
3. Click on 'Accounts'.
4. Click 'Add another mail account'.
5. Enter the email address you wish to add to your Google Apps Email inbox, and click Next Step. 6. Fill out the appropriate information in the boxes provided, and click "Add account."

That's it! Your gmail account is set up and should be functioning properly within 30 minutes.

These services work quite well together. However, they must be enabled in a certain order to function properly. If they are not enabled in this order, you can run into some issues that may cause you to think the features are broken.

To enable these two features together, follow the steps below. If you are have already enabled these two features, please refer to the second set of instructions.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.
3. On your 'Account' page, click the 'enable' link to the right of the domain you want to enable these services for.
4. We will automatically set up the necessary DNS settings for Google Apps to properly function.
5. Return to your 'Account' page.
6. Click on the domain name.
7. At the 'Domain Management' page, click on 'URL Forwarding' located in your 'Control Panel' on the right side of your screen.
8. Be sure to read the requirements for URL Forwarding listed on this page. Click 'Enable URL Forwarding for...'.

9. Enter the full web address to which you want to direct your domain name in the 'point to' field. This will include information such as 'http://'.

   A good idea when doing this, to prevent any typos, is to visit the site you wish to forward your domain to in a separate browser. Take the address from the new browser, copy this address, and paste it into the 'point to' bar in your URL Forwarding window.

   Please note: You cannot point to multiple URLs with one domain name using the URL forwarding tool.

10. Using the drop-down menu, choose 'Masked' or 'Redirect' forwarding.

    Note that "Masked" forwarding will not indicate in the frame of a web browser that a user has moved from your domain to third party website. Redirect will.

11. Optional: Enter a 'Page Title', which will appear in the browser frame, and 'Meta Tags'.
12. Press 'Update'.

That's it! Your URL forwarding should functioning correctly with 30 minutes.

If you have already enabled Google Apps and URL forwarding but your page is not resolving, this can be fixed! The reason your page is not resolving, is probably because URL forwarding and Google Apps were not enabled in the correct order. If this happens, there are too many DNS records and the domain gets 'confused' and is unsure where to point.

To fix it, you just need to disable and re-enable your URL Forwarding. Here's how:

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.

3. On your 'Account' page, click the domain you want to modify.

   At the 'Domain Management' page, click on 'URL Forwarding' located in your 'Control Panel' on the right side of your screen.

   Note: We suggest that you copy all relevant information into a text program. This way, when you re-enable your URL forwarding, you can just copy and paste the details back into the form.

4. Click on 'Disable URL forwarding for this domain' located on the bottom right of this feature.
5. Now click on 'Enable URL forwarding for....'.
6. Enter your information into the URL Forwarding form. If you saved it in a text program, you can just copy and paste all of the information back into the appropriate fields. Click 'Update'.

That's it! By disabling and re-enabling your URL forwarding, the extra DNS records should be automatically removed, leaving only those that you want to be authoritative. Your page should be resolving correctly within 30 minutes.

While Google does not give us the ability to access your Google Apps log in information, they have created a way for you to do this. Please visit the link below to retrieve your log in information for Google Apps.

http://www.google.com/support/a/bin/answer.py?answer=33561&ctx=sibling

It is possible to use Google Apps and have a different web host provider! There are two ways that you are able to do this. The first method involves using our default name servers. Follow these instructions if you are using our default name servers:

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your screen.
3. On your 'Account' page, click the '(enable)' link to the right of the domain you are modifying.
4. We will automatically set up the necessary DNS settings for Google Apps to properly function.
5. Click on the domain name.
6. At the 'Domain Management' page, click on 'DNS Management' located in your 'Control Panel' on the right side of your screen.
7. You will need to remove four of the current DNS entries. The first entry that must be removed is the 'CNAME' record that corresponds to www.YOURDOMAIN.com. You will do this by clicking on the '(remove)' link next to the record. Next, you will need to remove the three 'A' records that were added by our system. Remove these records in the same manner.
8. Now you will need to add the 'A' records that are provided by your web host provider. Two 'A' records are needed; the first will correspond to 'YOURDOMAIN.com' and it will point to the IP address provided by your web host provider. You will leave the 'Record Host' box empty and enter the IP address into the 'Record Answer' box. For the second entry, enter an asterik (*) into the 'Record Host' box and the same IP address into the 'Record Answer' box.

After you make these changes your website will become viewable in approximately one hour.

The second option you may pursue, and the option that we recommend if you are unfamiliar with DNS settings, uses your web host provider's name servers. After you have enabled Google Apps for your domain you will see all of the necessary DNS settings for Google Apps to function properly. You will need to give all of those entries to your web host provider so they can add them to their servers. We recommend taking a screenshot of your DNS management page and providing that to them.

Please note:You won't be able to use Google Apps the same way that you do with non-.TEL domains. For example, you won't be able to use our current automated sign-up process for Google Apps (the 'enable' link within your account will not work for your .TEL domains), but you can still use Google Apps in a limited fashion with a .TEL domain.

1. Sign up for the standard edition of Google Apps here.
• Select the 'Administrator: I own or control this domain' option from the sign up page and enter your .TEL domain name.
• Enter all your personal information.
• Enter the email address you want setup at your .TEL domain and finish the sign up process.
2. Verify Domain Ownership

You have two options to verify that you own the domain typically: create a CNAME record or upload an HTML file. You can also verify domain ownership by configuring your MX records. If you already have an email system in place for your domain, be sure to create user accounts before changing your MX records.

Since you are unable to create a CNAME record that points to anywhere but the .TEL domain or upload an HTML page, the only way to verify the domain ownership is to update your MX records with Google Apps host names and wait 24-48 hours for Google to automatically confirm that the domain is setup correctly.

To do this you will need to login to your Name.com account, go into the domain details page for the .TEL you want to setup on Google Apps and click on the 'TEL MX Record Management' link and enter in the Google Apps host names with their corresponding priorities:

• ASPMX.L.GOOGLE.COM
  priority 10
• ALT2.ASPMX.L.GOOGLE.COM
  priority 20
• ALT1.ASPMX.L.GOOGLE.COM
  priority 20
• ASPMX3.GOOGLEMAIL.COM
  priority 30
• ASPMX2.GOOGLEMAIL.COM
  priority 30

Once you have done this you will need to wait 24-48 hours for Google to verify that the domain MX records have been updated. Google will upgrade the account to a 'Verified' account on it's own and does not require you to take any other action.

You can also visit Google's page regarding Verifying Domain Ownership here.

Please contact Name.com support (support@name.com) if you have any questions regarding this process.

Please be aware that when you delete Google Apps, or disable them, any information you had created while using Google Apps will be erased. You will not be able to access any of this information again. Before you disable Google Apps, be sure this is what you want to do.

To disable Google Apps:

1. Login to your Google Page.
2. Click on 'Domain settings'.
3. Click on 'Delete Google Apps for "yourdomainname.com"' (this link will be under the Account Information heading within Domain Settings).
4. Click on 'Yes, delete Google Apps'.

Again, please be aware that any information you created while using Google Apps will be erased.

Once you delete/disable Google Apps you will need to login to your account with Name.com to make sure your DNS settings are correct. If they are not, you may want to update them again with your new DNS settings. At that point, if you are still having any problems, please let us know, and we will be happy to assist you further then.login to your account with Name.com to make sure your DNS settings are correct. If they are not, you may want to update them again with your new DNS settings. At that point, if you are still having any problems, please let us know, and we will be happy to assist you further then.

We will send renewal notices to the Administrative Contact email address listed in your account. These will be sent 90, 60, 45, 30, 15, 10, 5 and 1 days prior to expiration. Therefore, it is imperative that you keep your contact information up-to-date. If you do not keep us current on your latest contact information, you will not receive our renewal notices and you may lose your domain or have to pay an expensive redemption charge.

1. Log into your Name.com account.

2. From the Name.com homepage, click 'Renew Domain Names' in the page footer

   OR

   Click the 'Account' icon at the top of the page.

3. Check the domain name(s) you wish to renew.
4. Click 'renew checked products' at the top of your domain list.
5. At the 'Your Shopping Cart' page, check that you see all of the domain name(s) you wish to renew. Choose the amount of years you would like to renew each domain for (1 year, 2 years, etc.) using the '+/-'. Now you are ready to checkout.
6. Below, choose your method of payment (PayPal, credit card, or account credit). Enter your payment information (if applicable) and check the box that verifies you have agreed to the terms and conditions of the registry.
7. Click 'Purchase Now'.

After our system has processed your order, an order status box will appear, indicating the completion or failure of your purchase. If your order fails, check your payment details or contact support via phone or email. If your transaction was successful, you may click on the 'Account' icon to see that your renewal has taken effect.

Name.com allows a 25 day grace period on most expired domains. (For .CN domains, this grace period is only one (1) day.) This means that the expired domain will remain in your Name.com account for 25 days after expiration. During that period, you can still login to your account and renew the domain. It is important to note, when a domain expires, all DNS records for your domain will return to the default DNS of Name.com. This means that your website, email, etc will not function after expiration (until the domain is renewed).

If the domain is not renewed within the 25 day grace period, the domain will be removed from your account and placed in a holding account. At this point, one of two things will occur:

The domain may be placed on our 'Expiring Domains' list. Any Name.com customer can purchase domains from this list for their own portfolio. If another party purchases the domain, you will need to contact the new domain owner to discuss repurchasing the domain from that party. Name.com does not mediate these negotiations.

The domain may remain in a holding account for an additional 20 days before being returned to the registry and entering redemption. If your domain is located in a holding account, we are happy to return it to you for immediate renewal. However, if the domain has entered redemption, the domain will need to be restored.

You may restore a domain from the Redemption Period. Restoring a domain name incurs a $120.00 fee ($150 for .CN domains). We do not set the price of this fee, and must abide by it if we retrieve domain names from the central registry's database. Please note: you will also be responsible for the cost of renewing the domain.

If you choose to restore a domain name from redemption, Name.com will collect funds for the restoration and renewal. We will then restore and renew the domain on your behalf. Finally, the domain will be returned to the Name.com account it expired from.

This means that there you will not be able to get this domain back before it is deleted from the registry and becomes publicly available.

Domains are in pending delete status for five days before they are deleted. After this five day period, the domain will be available.

1. Log into your Name.com account. If you need to create an account, visit our homepage and click on 'Create an Account!' in the top right of your screen. If you need detailed instructions, see our 'How Do I Create an Account?' FAQ.
2. Click 'Domain Transfer' in the second column, in the footer of the page.
3. On the 'Transfer Your Domain' page, enter the name(s) you wish to transfer and the authorization code(s). Press 'Submit'. If you receive an error for any domain name, you can click on the '?' to receive more information. Then 'Checkout'.
4. Next, enter your billing information, and click 'Purchase Now'.

After completing these steps, your domain(s) will be listed on our pending transfers list. Shortly thereafter, we will contact the administrative contact for your domain(s) via email in order to confirm the validity of the transfer request(s). Once we receive positive confirmation from the administrative contact, we will initiate and track the transfer(s).

Transfers usually take 5-7 days to complete, but may require additional time. If your transfer(s) cannot be completed, we will let you know via email, and attempt to refund your transfer/1-year renewal fee.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on 'View Registrar Transfer' in your 'Control Panel' on the right side of your screen.
4. At the 'Domain Transfer Status' page, you may check the following:
1. 'Date Submitted':
   When did the transfer process begin?
2. 'Domain Name':
   What name is transferring to Name.com?
3. 'Authoritative Email Address':
   Where are actionable notices sent?
4. 'Losing Registrar':
   Who is the current registrar of the transferring name?
5. 'Registrar Query Attempts':
   How many times have we asked the current registrar for 'Whois' contact information?

6. 'Registry Status':
   Is the domain name active, locked, etc?

   Note: a status of 'Registrar-Lock / Hold', 'clientUpdateProhibited', or 'Client Transfer Prohibited' is BAD. Contact your current registrar immediately.

7. 'Status':
   How far along is the transfer?
   (0) Transfer process will begin with 24 hours.
   (1) 'Whois' information has been queried.
   (2), (3) Administrator has been emailed for transfer authorization.
   (4) Transfer has been authorized by Administrator.
   (5) Transfer has been submitted to the central Registry for approval.

To initiate the transfer of your domain name(s), we will need you to obtain the authorization code(s) from your current registrar.

An authorization code acts as a password, and is unique to the domain name. Its essential purpose is to prevent unauthorized transfers

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on the domain name you need the authorization code for.
4. At your 'Domain Managment' screen you will see a list of information pertaining to this domain. Near the bottom of the grid of information you will see 'Auth Code'. This is the authorization code for that domain.

Note: you can only transfer a domain 60 days after its creation. You should not see an authorization code until the domain has reached the 60 day mark.

For the Recipient / Buyer:

1. If necessary, create a Name.com account. If you need to create an account, go to the Name.com homepage. Click on 'Create an Account' in the upper right corner of the page. If you need detailed instructions, please see our 'How Do I Create an Account?' FAQ.
2. Give your 'Account Code', located on your 'Account' page above your 'Control Panel' or just below the list of your domains, to the Donor/Seller.

For the Donor / Seller:

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on the domain name you wish to transfer.
4. In your 'Control Panel' on the right side of your screen, select the 'Account Transfer' option under Domain Management in your Control Panel.
5. You can bulk-transfer your domains by typing in the other domains you wish to transfer.
6. Enter the Recipient's / Buyer's Account Code. Checkmark the applicable contact types that should take on the Recipient's information. Click 'Submit'.

The Transfer is all set! Your transfer activity will be completed within 24 hours.

For the Recipient / Buyer:

1. If necessary, create a Name.com account. If you need to create an account, go to the Name.com homepage. Click on 'Create an Account' in the upper right corner of the page. If you need detailed instructions, please see our 'How Do I Create an Account?' FAQ.
2. Give your 'Account Code', located on your 'Account' page above your 'Control Panel' or just below the list of your domains, to the Donor/Seller.

For the Donor / Seller:

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on the domain name you wish to transfer.
4. In your 'Control Panel' on the right side of your screen, select the 'Account Transfer' option under Domain Management in your Control Panel.
5. You can bulk-transfer your domains by typing in the other domains you wish to transfer.

6. Enter the Recipient's / Buyer's Account Code. Checkmark the applicable contact types that should take on the Recipient's information. Click 'Submit'.

   Note: you will be prompted to create a new CTH login for all the .TEL domains being moved at the same time. The .TEL's that are transferred will share the CTH login informatin unless you are transferring one at a time. Both of these tools should also move all entries made in the CTH without requiring you to re-enter the information.

The Transfer is all set! Your transfer activity will be completed within 24 hours.

Currently, Name.com purchases can be made with VISA, Mastercard, American Express, or PayPal.

Yes! To make transactions on our website faster and simpler many of our customers utilize the Account Credit feature. You can add funds to your account on your 'Account' page. Simply click on 'View Credit Information' in your 'Control Panel' on the right of the screen. Here you can choose how much credit you would like to add to your account and enter your payment information.

It takes about 12 - 24 hours for the credit to become available. Once it is available, it makes all payments faster and easier.

If you would like to purchase account credit, please see our 'How Do I Purchase Account Credit?' FAQ.

Fortune 1000 companies, not-for-profit organizations, and government agencies may contact us in order to set up purchase order requests. There may be additional fees associated with these transactions, however.

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on 'View Credit Information' located in your 'Control Panel' on the right side of your page.
4. Mark the bubble next to the amount of account credit you would like to purchase. Click 'Submit'.
5. Choose your preferred form of payment. Enter your credit card or PayPal information.
6. Please agree to the Name.com Terms of Service Agreement by checking the box next to 'I agree to the registration terms and conditions'.
7. Click 'Purchase Now'.

That's it! After the order has processed (within a few seconds) the browser should refresh with an indication of the success or failure of your purchase. If your order succeeded, you may click the available tab to access your Name.com account. If your order failed, you will be asked to correct your billing information or to contact support.

You can always check the current balance of your account credit by clicking on 'View Account Credit' in your 'Control Panel'. Your balance will appear at the top of this page.

Yes! Our services are 128-bit encrypted to insure that all transactions are safe from illegal activity.

When you make a purchase on our website, the following series of actions occurs.

1. Our computers verify (with your credit card institution) that funds (in the amount of the purchase) are currently available in your credit card account.

2. In response to this query, your credit card institution authorizes the use of, and reserves, these funds — directly in your account.

   Please Note: at this stage, the funds have yet to leave your account, and will not leave your account unless the next step is completed, either automatically by our computers or manually by our service personnel. If the next step is not completed, for whatever reason, the allotted funds will remain in your account. However, they will not be made available for your use for, typically, 4-5 days. Your bank will "freeze" the funds for this length of time in order to accommodate any potential delay in the completion of the transaction.

3. If we determine that the purchase is good, that is, not fraudulent or otherwise defective, we remove the funds from your credit card account and end the transaction.

   To clarify: your purchase was interrupted between stages 2 and 3 listed above. Your funds have been authorized and set aside, but they remain in your account. Your credit card billing statement, either the online or paper form, may indicate that these funds have been used, but they have not. Within 4-5 days, the attempted purchase should drop from your billing record, and the authorized funds should return to your general pool of credit.

When you choose PayPal as your payment option on Name.com, you are transferred from the Name.com billing page to the PayPal.com site in order to make the payment. At the end of your session with PayPal.com, you must click the "Continue" button in order to return to Name.com and complete your order.

Your order may have failed to complete because you did not press the "Continue" button at the end of your session with PayPal. Please be sure to follow all instructions each time you use PayPal on our website, or this same failure will occur.

If you send your PayPal email receipt for the order to support@Name.com, we can complete the transaction on your behalf and drop your purchase into your Name.com account. If for some reason we are unable to complete the transaction, we will issue a refund directly to your PayPal account.

We offer some of the most competitive prices with some of the best offers! Be sure to check back often for our newest promotions.

Domain name registrations cannot be canceled or refunded for any reason.

Unless you are enrolled in our Auto-Renew Service, we do not auto-renew domain registrations. If you are not enrolled, you must actively renew your names or they will expire and be deleted. Once a domain has been registered, the terms of registration cannot be canceled for any reason.

A Premium Domain name is a domain which is currently registered by a third party and has superior relevance to your business, stronger branding potential, receives greater type-in traffic, and is easier to remember than names which might be available through standard registration channels.

Acquiring the right domain name is an important first step in building a successful online business. A Premium Domain name can improve your marketing and visibility, build credibility, protect your brand and acquire more traffic.

As good domains become harder to find, both the demand and cost of Premium Domain names increase. Prices for Premium Domains vary and are often based on marketability, spelling, traffic, and economic trends. Premium Domain names have more marketing potential than others, as many already receive significant traffic. Your business can reap the benefits from the domain's established presence and attract customers.

Premium Domain names are owned by individuals or companies who have previously registered the domain names and are now interested in selling them.

With Name.com you get all of the same services you've come to rely on with standard registrations.

Just like with any other Name.com registration, you manage your new Premium Domain directly in your Name.com Control Panel by logging in with your username and password at Name.com. If you need help managing specific parts of your domain, please see our FAQ page.

Yes. You can transfer a Premium Domain purchased at Name.com to another registrar six (6) months after purchase.

You may change the whois status of a .TEL domain on the domain details page. This means you can turn Private Whois on or off if you are a 'person' and not a business. To do this, please follow these instructions:

1. Log into your Name.com account.
2. Click on the 'Account' icon at the top of your page.
3. At your 'Account' page, click on the .TEL domain name you wish to modify.
4. To the right of 'Whois management:' select 'Natural' (Person) and then either 'Publish' or 'Hide'.
5. Click 'Update Whois'.

That's it. The changes usually begin showing up on a whois query within 24 hours, but may be as slow as 72 (based on your Internet Service Provider).

Yes, you can move .TEL domains BETWEEN CTH accounts attached to your Name.com account. You can add and delete CTH accounts within your Name.com account as well. This will be helpful if you wants to keep all your .TEL domains in a single Name.com account, but have separate CTH logins to manage the content for each separately.

Once you are logged into your Name.com account, use this