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Chatting with Live Support Agents

Last Updated: Sep 15, 2023

How to Get In Touch with a Live Human

  1. To speak with a Live Support Agent, there is a Help button on the bottom right when you are on our home page Or please go to
  2. Click "Start Live Chat"Screen_Shot_2023-02-17_at_3.22.46_PM.png
  3. On the bottom right a chat box will then say, "How can we help?" and you will type your question into that box. Then click "Live chat." It will prompt you to fill out our form so you can prepare your questions and information for our dedicated agents.Screenshot 2023-09-15 at 11.45.31 AM.png

We are available from 12 am to 5 pm MST every day of the week!

Note: Please keep in mind that confidential information such as account transactions will always need to be processed over the e-mail system for security purposes. 

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Live Chat

Live agent:  12am - 5pm MST every day
Live virtual bot:  5pm - 12am MST every day
Mountain Time, Denver, USA