Use the categories below to find help articles and tutorials related to your question. If you still can’t find what you’re looking for contact our Support Team.
Changing nameservers for DNS management
Name servers are the first thing domain names look to when they need to know where the content of a site is located... more
Understanding DNS record types
When you start trying to manage your domain’s DNS for the first time, everything can seem very confusing. Don’t panic!... more
Adding DNS records and templates
Sometimes, adding DNS records can be confusing, especially with so many options for using your domain name out there.... more
Setting up email with MX records
MX records, short for mail exchange, are what direct the emails sent to your domain name. Usually these records... more
Using Name.com’s default nameservers
In order to manage DNS records or use URL forwarding through Name.com, you will need to use our default name servers... more
Updating domain contact information
It is very important to keep the contact information for your domain name current and valid. ICANN, the group that... more
Renewing a domain name
When you register a domain name, you are agreeing to own the domain name for a specified amount of time, usually a year... more
Renewing Whois Privacy
In order to renew the Whois Privacy product on your domain, follow the steps below... more
Pointing your domain to hosting with A records
A Records are what point your domain to your website hosting. The first thing you’ll need to do in order to add A Records... more
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Adding domains to your hosting plan
As long as you do not have the Startup Plan, you can follow the instructions below to add additional domain names to... more
Changing your hosting/cPanel password
You can change your hosting/cPanel password from the Hosting Services page of your Name.com account... more
Renewing web hosting
To renew your hosting account, please follow the instructions below... more
WordPress is an extremely popular, and free, website builder that allows even novice users to create a great looking... more
Renewing a SSL Certificate
A SSL certificate can only be renewed within 30 days of its expiration date. If the SSL certificate does not expire... more
Setting up hosting for an existing domain
When you purchase a hosting package with us, you are given the option for a free domain name. If you add a name to... more
Providing this information will help us review and process your request faster.
Adding email forwarding to a Name.com email account
Email forwarding is a free service that allows you to automatically forward emails you receive through a Name.com email address... more
Changing your primary domain for G Suite
There can be various reasons why you would want to change the primary domain for your G Suite email service... more
Adding POP or IMAP server setting to an email client
When setting up a mail client such as Microsoft Outlook, Mac Mail, iPhone, or Android, you will need either enter POP or IMAP... more
Adding additional accounts to G Suite
If you already have G Suite, but need to add additional accounts, then please follow these outlined steps... more
Creating email accounts through a hosting plan
You can add email accounts from within your cPanel control panel. Here are some quick steps to get this done... more
Resetting a lost or forgotten password
To help protect the safety of your account, we cannot give your login information to you through email, chat or phone... more
Changing account contact information
It is very important to keep the contact details of your account up to date. You can modify the account contact details... more
Recovering a lost or forgotten username
To help protect the safety of your account, the support department will not be able to provide your login information... more
Finding and updating your administrative email address
Sometimes our Support Team requests to receive confirmation from the administrative email address on your Name.com account... more
Setting up Two-Step Verification with Google Authenticator
Google Authenticator is a two-step authenticator which offers an additional security layer on top of your username-password... more
The Digital Millennium Copyright Act (DMCA) is a United States copyright law that heightens the penalties for copyright infringement... more
If your domain has transferred from your current Registrar to Name.com without your permission, please provide us with... more
Name.com works hard to ensure that all domains registered through us are complying with our Registration Agreement. In order to quickly and efficiently investigate this complaint, please fill out the form below or email us at email@example.com. Please note that while we are happy to review any claim that a domain is violating our Registration Agreement, we do reserve the right to judge the appropriate response in our sole discretion.
*For abuse reports by law enforcement, consumer protection, quasi-governmental or other similar authorities, please email firstname.lastname@example.org or call 720-249-2374.
Refund not showing up on bank statement
Once Name.com process a refund for a customer, it can take a few business days for your bank or credit card provider to process the funds and return them to you... more
Name.com's refund policy
We understand that sometimes things happen and a product you bought might not be exactly what you need. We always want you to be happy... more
Providing this information will help us review and process your refund request faster.
IMPORTANT: In order to process this refund, we have to delete the domain or product and all of its content from our database. The request must be sent from the owner of the domain or owner of the Name.com account. We cannot cancel if it is has been more than the maximum refund period allowed (Go to refund policy).
Please note that once a domain is deleted it can be restored back to your account for a period of 30 days. We would however require a restoration fee in the amount of $120 plus the renewal fee. This includes a one year renewal for the domain.
Transferring a domain to Name.com
Transferring domain names to Name.com is easy! Before transferring a domain name, the following requirements... more
Transferring a domain away from Name.com
If you would like to transfer your domain name to a new registrar, there are three things you will need to do... more
Canceling an outgoing transfer
When a domain is pending transfer at the registry it can be only cancelled by the losing registrar. This means that... more
Transferring a domain to another Name.com account
You can transfer domain names between accounts at Name.com. This can be used to delegate ownership with a sub account... more
Checking the status of an incoming transfer
When transferring a domain into Name.com from another registrar, it goes through several stages. To determine the... more
Two-Step Verification Login Blocked
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Have questions? - Check out our Knowledge Base for more information about two-factor authentication.