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Please browse the categories below and select the topic related to your inquiry. From there, you can troubleshoot your issue
with our database of articles. If you don't find what you're looking for, follow the prompts to access our contact form.

Do any of these articles about Domains help resolve your issue?

Do any of these articles about Abuse help resolve your issue?

DMCA Complaint
The Digital Millennium Copyright Act (DMCA) is a United States copyright law that heightens the penalties for copyright infringement... more

Stolen Domain
If your domain has transferred from your current Registrar to Name.com without your permission, please provide us with... more


Report Abuse Form

Name.com works hard to ensure that all domains registered through us are complying with our Registration Agreement. In order to quickly and efficiently investigate this complaint, please fill out the form below. Please note that while we are happy to review any claim that a domain is violating our Registration Agreement, we do reserve the right to judge the appropriate response in our sole discretion.

Do any of these articles about refunds help resolve your issue?

Refund not showing up on bank statement
Once Name.com process a refund for a customer, it can take a few business days for your bank or credit card provider to process the funds and return them to you... more

Name.com's refund policy
We understand that sometimes things happen and a product you bought might not be exactly what you need. We always want you to be happy... more


Refund Request Form

REQUIRED

ADDITIONAL INFO

Providing this information will help us review and process your refund request faster.

Please specify which domains/products you would like refunded. If your order contains multiple domains/products, please specify which (if any) you would like to keep.

In order to process this refund, we have to delete the domain or product and all of its content from our database. We will ask you to respond to an email to the administrative email address associated with your account, and confirm that it is okay to delete all the information from our database.

Once you have confirmed, we will delete the domain or product and issue your refund if the order is still eligible. We cannot cancel if it is has been more than the maximum refund period allowed (Go to refund policy).

Please note that once a domain is deleted it can be restored back to your account for a period of 30 days. We would however require a restoration fee in the amount of $120 plus the renewal fee. This includes a year's renewal for the domain.


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