Meet the family... Family

Pleased to meet you.

We’re, and we’re here to help you get your ideas online with a domain name and a website. We work and play in Denver, Colorado, and our company was founded in 2003. Scroll down to learn a little more about the people who answer your customer support calls, keep you informed about domains, and work to make the best domain registrar in the business.

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Customer service is a big thing here—it’s what the experience is all about. If you had a kick-ass experience with one of our support reps, let us know about it. We need to know who has another high-five coming their way. Send in your kudos

Customer Support

Kelly Perry | Customer Support Supervisor

Kelly Perry

Customer Support Supervisor

Manage people, Investigate customer’s problems and find solutions. Communicate with customers via phone & email.

How I play
I love to bake.

Secret revealed
I’m an adrenaline junkie. I love jumping out of perfectly good airplanes or swimming with sharks. Next on my bucket list is to swim with great white sharks.

Learn more about Kelly Perry

Cashel McGloin | Customer Support Supervisor

Cashel McGloin

Customer Support Supervisor

I make sure the pattern of lights on people’s metal rectangles full of little lights aren’t wrong when they press buttons.

How I play
My main hobby lately is trying to figure out how to combine all my other hobbies so I have time for them all. When I’m not at the museum as a vertebrate specimen preparer, I am there for archaeology meetings. When I am not reading in coffee shops, I am probably drawing there instead. When it’s too cold to go hiking, I am probably inside dancing. Oddly enough, the one thing I am probably not doing is using technology.

Secret revealed
I have an advanced degree from my time as an expert in dead Old West crazy people

Learn more about Cashel McGloin

Ariel Gullburg | Customer Support Representative

Ariel Gullburg

Customer Support Representative

I am a magical unicorn of customer service- Poofing problems into glittery solutions.

How I play
I am a live music fanatic! I see close to 100 shows a year from HipHop to Bluegrass.

Secret revealed
I hate Oreos

Bernice Gutierrez | Customer Support Representative

Bernice Gutierrez

Customer Support Representative

I'm an all mighty customer service representative.

How I play
I'm an artist at heart and enjoy painting, and drawing in my spare time. I have a wonderful husband, dog, and 2 furry cats. I absolutely love music which varies from jazz, indie/post rock, to post metal. If it doesn't involve art or music you can find me outdoors or at the gym!

Secret revealed
I'm terrified of large birds and I'm not talking about Big Bird!

Erik Kinney | Customer Support Representative

Erik Kinney

Customer Support Representative

I bring poetry and pathos (and apparently alliteration) to customer service.

How I play
I read modern and postmodern fiction to a degree that I should be given an honorary doctorate. I pretty much worship James Joyce, Samuel Beckett, and Thomas Pynchon and only slightly judge you if you don’t know who those people are. I also play volleyball and snowboard and care about professional baseball as if I were being paid to play it.

Secret revealed
I am the preeminent Fast and the Furious Scholar west of the Mississippi.

Learn more about Erik Kinney

Henrik Kronstrom | Customer Support Representative

Henrik Kronstrom

Customer Support Representative

Problem–solving and troubleshooting never gets old and I love new challenges and the learning that comes along with it.

How I play
When I’m not spending time in front of a computer screen, I like to be outside as much as I can. I love hiking, skiing, cross–country skiing, running, exploring national parks, etc., etc. I also like traveling and hope to someday have set foot on every continent.

Secret revealed
I have never had a corn–dog …ever.

Learn more about Henrik Kronstrom

Jacob Eustice | Ninja

Jacob Eustice Ninja

Answering the phone, replying to your email, doing the needful

How I play
Watching feature films, both dramas and comedies, brings feelings of joy

Secret revealed
Almost three decades, but never have I ever, seen a wild Moose

Learn more about Jacob Eustice

Sky Diegel | Problem Solver

Sky Diegel

Problem Solver

I help our customers create great things, fix broken things, and solve problems.

How I play
I enjoy doing anything outside in the sun. I also love traveling, or daydreaming about traveling. Spending time with my girlfriend is always great. I love a night out with friends or a night in with a good book or movie.

Secret revealed
My first job for an internet company was from 1999 to 2003. Before coming to in 2008, I worked at a doggie day care, as a tree trimmer, and whitewater raft guide.

Learn more about Sky Diegel

Steve Donatelli | Support Ninja

Steve Donatelli

Support Ninja

My desk is full of toys. I eat a lot of food. I ride scooters around the office a lot lately. I help people.

How I play
I come to work.

Secret revealed
Friends don’t make secrets...

Learn more about Steve Donatelli

Todd Nevitt | Customer Support Representative

Todd Nevitt

Customer Support Representative

I am your friendly neighborhood (if that neighborhood was the world) customer support representative.

How I play
I love testing out open source software, hiking with my corgi and skiing.

Secret revealed
I am Ex-IT which is a little like saying you are Ex-CIA (you’re never completely out!)

Kristen Pierson | Office Manager

Kristen Pierson

Office Manager

I take care of the people of so they can put all their energy into taking care of you.

How I play
I can always be found behind a camera

Secret revealed
I have a scar on my forehead from when Voldemort killed my parents.

Learn more about Kristen Pierson


Dave McBreen | Senior Director, Software Engineering

Dave McBreen

Senior Director, Software Engineering

I manage the core development and system administration teams. I help plan out new project implementations, guide the development process, assist in removing road blocks, and get some coding done whenever possible.

How I play
I love the outdoors and camping, I’m a big movie buff, and I enjoy hanging out with friends and family.

Secret revealed
I wanted to be a Ninja Turtle when I grew up.

Learn more about Dave McBreen

Jason Smith | Software Engineer

Jason Smith

Software Engineer

I concentrate mostly on backend development, but I enjoy frontend work as well.

How I play
Not only do I brew my own beer, I drink it! I also enjoy cooking and eating good food, watching movies, and hiking 14ers.

Secret revealed
I moonlight as a physicist!

Learn more about Jason Smith

Pat Ramsey | Software Engineer

Pat Ramsey

Software Engineer

I write code that helps customers acquire and manage their domain names here at Most of the code that I write is never seen by customers but hopefully its effects are felt. Recently, have been heavily involved the launch process for the new TLDs including competing with other registrars for a new domain name when they first become available, as well as complaining about specific registry implementations. I also help stock the kegerator.

How I play
Well with others, probably outside on a mountain covered in snow.

Secret revealed
I am significantly better at N64 Super Smash Brothers and Mario Kart, than the wii versions.

Learn more about Pat Ramsey

Pat Moroney | Software Engineer

Pat Moroney

Software Engineer

I write many of the processes that are hidden from view but keep everything running smoothly. I also have the unenviable job of dealing with the accounting system and the enviable job of managing the kegerator.

How I play
Usually Skiing and Hiking, but not lately or in the near future as I have a son who is not yet a year and a half and a daughter on the way. So most of my recent playing is answering "What’s that?", finding new buttons and switches for my son to press, and tickling. Luckily it is still very satisfying.

Secret revealed
Now that I have a baby, I only have time to listen to audiobooks. That means the only books I actually read are the children’s books I read to my son when I put him to bed.

Learn more about Pat Moroney

Nick Salvadore | Software Engineer

Nick Salvadore

Software Engineer

I make the cool things that Jon and Kyle think up actually work. I also break things to keep Moroney busy.

How I play
I have two kiddos, so I’m usually playing with trucks or trains or pushing somebody on the swings. I also like losing money in the stock market.

Secret revealed
I’ve had Bell’s Palsy twice, which is two times too many.

Learn more about Nick Salvadore

Helen Shine | Software Engineer

Helen Shine

Software Engineer

I help write, extend, and enhance our code base. It’s more fun than it sounds.

How I play
I love exploring Colorado’s amazing trails, traveling abroad, getting lost, pedaling and roaming.

Secret revealed
I’m a crazy cat lady without a cat.

Chris Gaston | Systems Engineer

Chris Gaston

Systems Engineer

Technical definition = charged with installing, supporting and maintaining servers, networks or other computer systems. Planning for and responding to service outages, hardware/software troubleshooting, computer security, and other problems. My definition = IT Ninja.

How I play
Hanging with family and friends. Non–stop video game marathons on PC, Xbox, PlayStation, and retro game consoles. Watching WAY too much TV, especially Sci–Fi. I also like a lot of outdoor activities like hiking, camping, mountain biking, rock climbing, and white water rafting.

Secret revealed
I like potatoes.

Learn more about Chris Gaston


Shannon Brown | Manager, Product & Project Management

Shannon Brown

Manager, Product & Project Management

I’m the Product Owner, which means I spend my time trying to create the best user experience for our awesome customers! I make the decisions other people don’t want to make, oversee the projects that need some TLC, provide insight and history (and data) to the masses, and attend ALL THE MEETINGS! Oh, and I manage some pretty awesome humans too.

How I play
I love to cook, hike, camp, engage in lengthy intellectual conversations, see live music, and play fetch with my dog. I’m also really into beer and have my very own kegerator at home.

Secret revealed
I don’t ski. Deal with it.

Learn more about Shannon Brown

Nic Steinbach | Strategic Relationship Manager

Nic Steinbach

Strategic Relationship Manager

I help our partners find effective and innovative ways to strategically leverage Rightside’s retail registrars, manage the new TLD process from start to finish at and work with the product team to ensure that the former two are executed in such a way that is not only beneficial to our partners, but also relevant to our customers.

How I play
I have skied at least one day a month of the past 49 months and counting. I also like to cycle and read way too much science fiction.

Secret revealed
I let Shannon win in Catan.

Learn more about Nic Steinbach

Kyle Robbins | Graphic Designer

Kyle Robbins

Graphic Designer

Making the world pretty, one website at a time.

How I play
Illustrating, drawing and painting all things that inspire me. When I’m not huddled over a computer screen, I escape into the mountains for hikes and wandering adventures with the forest creatures.

Secret revealed
2/3 of my soul was viciously stolen by my triplet brothers.

Learn more about Kyle Robbins

Jon Liu | UI Engineer

Jon Liu

UI Engineer

I am responsible for building the user interface so the site is friendly and easy to use.

How I play
I love to play ice hockey, build things in my garage, and explore Colorado.

Secret revealed
I tell everyone the huge scar on my head was the result of a bar fight in Mexico, but actually I just fell over when I was a baby.

Learn more about Jon Liu

Angela Daniels | Product Manager

Angela Daniels

Product Manager

I am lucky enough to get to work with our amazing UI, dev, marketing, and support teams on a daily basis. I straddle the line between data analysis and creativity, working to ensure we offer customers the best possible experience.

How I play
When I’m not at work you can find me running a 5k, playing Settlers of Catan with friends, watching bad horror movies, doing some hobby 3D printing, or playing with my pug named Boo!

Secret revealed
I can sing the alphabet backwards.


Ashley Forker | Manager, Marketing

Ashley Forker

Manager, Marketing

All things marketing from promotions to products and everything in between. I also helped in making as beautiful on the outside as it is on the inside. My biggest claim to fame however is making sure everyone who wants a beer has one come Friday afternoons.

How I play
I ski, hike, run, and do yoga. I also love to cook, eat, drink and be merry.

Secret revealed
The best way to my heart is through my stomach.

Learn more about Ashley Forker

Jared Ewy | Social Media Specialist

Jared Ewy

Social Media Specialist

I don’t know what that means either. Honestly, the definition is still under construction, as the avenues for specializing keep growing. I guess it’s a little like a carnival barker, but with Twitter.

How I play
There was a time when I’d say something like, "Mountain biking and PBR!" but now I have children, so now most of the time I’m fending off lasers from two delusional boys who think their underwear gives them superpowers (ages 19 and 23, so really very sad. Just kidding, 2 and 4).

Secret revealed
I’ve been hit by lightning.

Learn more about Jared Ewy

Alex Kehr | Social Media Marketing Specialist

Alex Kehr

Social Media Marketing Specialist

How I play
I’m obsessed with playing outside! I love cycling, swimming, running, whatever... as long as it’s outside and doesn’t involve getting chased by rabid bears. I also enjoy hanging out at coffee shops reading The New York Times and chugging coffee.

Secret revealed
I made my first website when I was in the fourth grade. It was a Pokemon animated gif fansite. It was awesome.

Learn more about Alex Kehr

Ethan Conley | Copywriter

Ethan Conley


I run the blog, write copy for our website and emails, and do a little coding and design here and there.

How I play
It’s always something involving music, whether it’s playing guitar, visiting the local record stores, or seeing a live show.

Secret revealed
I have a metal plate in my head. It doesn’t improve radio reception or set off metal detectors, but it’s a cool story nonetheless!

Learn more about Ethan Conley

Domain Operations & Compliance

Scott McBreen | Sr. Manager, Search

Scott McBreen

Sr. Manager, Search

I work in a number of different functions including domain name management, sales, and marketing.

How I play
I enjoy camping and hiking when I have a chance to make it to the mountains, commuting by bike, and working in my gardens. I am also a new father, which keeps me very busy.

Secret revealed
I cannot swaddle a baby to save my life.

Learn more about Scott McBreen

Ryan Clarey | Compliance Manager

Ryan Clarey

Compliance Manager

I am the Compliance Manager at This means I responsible for reviewing and following up with any abuse / legal orientated cases that involve domains registered by our customers. Cases that I am responsible for include (but are not limited to) phishing / malware complaints, domain disputes, Whois Data Problem Reports, cease and desist notifications and even hijacked domains!

How I play
My beautiful wife Katie and I absolutely love Denver. We never take this magnificent state of Colorado for granted. We love to ski, hike, camp, sky dive, 4 wheel off road, play video games, volunteer for Special Olympics, watch college football GO CLEMSON!!!, bake for our friends, practice Yoga, and hang with our nephews and nieces whenever we get the chance.

Secret revealed
There is a camera installed in each of the refrigerators.

Learn more about Ryan Clarey

John Rupp | Associate Account Manager

John Rupp

Associate Account Manager

I provide support for all of our domain investors as well as our API users.

How I play
I race downhill mountain bikes in the summer, ski in the winter and love to cook.

Secret revealed
I lived on a sailboat for 10 months and sailed from Maine through the Panama Canal after college with one of my best friends who sailed around the world.

Learn more about John Rupp

Cedar Diegel | Customer Support Representative

Cedar Diegel

Customer Support Representative

Customer Service Extraordinaire.

How I play
I enjoy anything outdoors; hiking, camping, and snowboarding. I also like to play guitar. I’m not any good, but I love it. Oh, and I’m a Words With Friends Junkie.

Secret revealed
Secrets, I have none. If I did I wouldn’t tell you. :)

Learn more about Cedar Diegel


Lobo | Lead Dog


Lead Dog

I am a dog. My owner is Chris G.

How I play
I enjoy Pitfall on the Atari 2600 and walks on the beach.

Secret revealed
I once ate my own poop.

Learn more about Lobo

Pixie | Bat Dog


Bat Dog

I am a dog. My owner is Jon L.

How I play
Laying around on the floor like a pretty useless dog.

Secret revealed
When it's cold outside, I sneak down and poop in the basement.

Learn more about Pixie

Nelly | Nervous Dog


Nervous Dog

I am a dog. My owner is Nick S.

How I play
Pretending not to be scared of everything but I really am.

Secret revealed
I love to take long walks on the beach and poop in the sand.

Learn more about Nelly

Oshie | Corgi Dog


Corgi Dog

I am a dog. My owner is Todd N.

How I play
I see a rabbit, I bark, therefor I am.

Secret revealed
The last time I pooped was existential.

Learn more about Oshie

Paco | Smiling Dog


Smiling Dog

I am a dog. My owner is Jared E.

How I play
I enjoy taking my owner on long walks and watching him play in the park. I cannot stop smiling.

Secret revealed
I have never pooped on the office floor.

Learn more about Paco

Sammy | Number One Winker


Number One Winker

Hello ladies, my nickname is winky and my owner is Ryan C.

How I play
I like a fancy dinner at a nice restaurant, followed by a walk in the park.

Secret revealed
It's my dream to backpack across Europe, and poop in France.

Learn more about Sammy

Boo | Wonder Pug


Wonder Pug

I am a dog. My owner is Angela D.

How I play
I love my stuffed dragon toy, food, and snorting

Secret revealed
I enjoy eating cat poop, but I once ate dog poop and threw it up and then tried to eat it.

Learn more about Boo

Willow | Uptight Dog


Uptight Dog

I am a dog. My owner is Shannon B.

How I play
I will play fetch until I am literally amazeballs dead tired.

Secret revealed
Don't scare me or I will totes pee on your rug.

Learn more about Willow

Phalen | Giant Dog


Giant Dog

I am a, dog. My owner is Pat M.

How I play
Sometimes I forget that I am the size of a small horse and my poop is bigger than Boo.

Secret revealed
I'm so big that I can eat cookies off the top of the fridge.

Learn more about Phalen

"Quick, easy, personal, funny, and to the point. This is why I love!"
- Jake

"Seriously... just had one of THE BEST customer service experiences with your team."
- Rod

Located in Denver, CO USA

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