"I really want to take the time to send my appreciation for your time, and patience on the phone! It is greatly appreciated! He is patient, and a good listener, and takes the time to understand what the customer wants! This is a skill that has often been lost in this face-paced world where no-one takes the time, and just wants to "check" the customer off the list, as if the customer is not a real human being, and then often the real essence of the call is lost!
When someone listens, it saves times, aggravation, and gets the job done right! Thank you! "