Careers

Name.com is a fast-growing domain registrar, dedicated to helping people around the world to get their ideas on the web. From domain names to hosting, we give our customers the tools they need to create a great website.

We’re a casual, tight-knit team that constantly strives to do things better, quicker, and smarter. Our actions have a direct impact on the success of the company, and our employees work towards common goals that benefit the team as a whole.

Benefits

Health insurance

Get health, vision, and dental benefits for yourself or the whole family.

Free food

Take advantage of our fully-stocked kitchen and have breakfast and lunch on us.

401(k) matching

Our company offers generous retirement matching to encourage you to save for the future.

Bring your dog to work

Bring your own pup with you to work or enjoy some snugs from our four-legged guests.

Work/life balance

Our casual yet professional environment means employees have the best of both worlds. Enjoy paid sick time and 4 weeks of vacation.

Charitable giving

Every quarter, we make donations to charities and organizations that our people are passionate about through the Name.Gives program.

Education

Receive up to $1,500 a year in educational assistance to take relevant classes or pursue a degree.

Free beer

We always have a couple of kegs on tap and like to end a long week with a celebratory beverage on the patio.

Team

Our people are the best in the business. Here’s what they have to say about their experience working at Name.com.

“Working at Name.com is great because of the mature code base and the opportunities to leverage new technologies. We run a LAMP stack with diverse solutions like RabbitMQ and Golang mixed in.“
— Pat R., Dev

“I love working at Name.com because of my coworkers and the working environment. We are a very small and close-knit team. I’m lucky knowing that I get to come to work every day to have fun and solve problems with my friends.”
— Angela D., Product

“Name.com offers an intimate environment where your voice and ideas can be heard. Our people have a direct hand in helping to shape who we are as a company, which I feel can’t be said for most jobs out there.”
— Jillian R., Customer Support

Get to know the rest of our team on the About us page.

Open Positions in Downtown Denver, Colorado

Customer Support Representative at Name.com, Denver CO

What this role is about

This opportunity is with one of the Donuts Inc. key brands, Name.com, a domain name registrar and hosting services company. Name.com prides themselves on providing the best customer experience in our industry. We've got a casual, close­-knit, team­-oriented workplace filled with funny, intelligent, and dedicated people. We work and play in Denver, CO. We’re looking for someone to provide excellent customer service to our customers.

What this role is about

As a Customer Service Representative at Name.com, A Donuts Inc. business, you will be delivering world-­class customer service to our awesome customers. We are always looking for the best people in the industry to focus on our customers’ needs and achieve our high customer satisfaction goals.

Customer Service Representatives are responsible for assisting customers on a wide range of topics including payments and billing, product features, and technical support. Representatives are dedicated to resolving customer’s inquiries accurately and efficiently, which ensures customers are 100% satisfied with our products and services they have chosen. We have a fun and energetic workplace and look forward to seeing what you can add to that!

What you’ll do if chosen for this role

  • Respond to customers through written form using online support system
  • Maintain excellent verbal and written skills to effectively communicate with customers
  • Perform qualifying customer research for possible upsell opportunities via both phone and tickets
  • Keep up to date by accessing internal development sites and reading internal emails
  • Reproduce and report all system issues using internal bug tracking software
  • Daily customer follow­up to tickets and emails
  • Respond promptly to customer inquiries
  • Record details of customer service actions taken in internal log system
  • Customer Care duties include assisting with accounting discrepancies, customer complaints and inquiries, and troubleshooting
  • Maintain knowledgeable and efficient responses through telephone calls, chats and tickets
  • Ability to provide appropriate level of instructions to customers with limited technical knowledge
  • Meet expected minimum metrics of 65 new contacts per shift (telephone calls, chats and tickets combined)
  • Technical troubleshooting will include issues such as POP3, FTP, HTML and DNS
  • As we expand our coverage, your designated shift may likely be scheduled to accommodate our growing customer base overseas.

What we’d like to see in your experience

  • Minimum 1 year of technical support or customer service experience in a customer-­facing role required, providing either retail, phone, email or chat customer support
  • Excellent telephone and written correspondence required
  • Excellent problem solving, communication, interpersonal and organizational skills
  • Strong work ethic, great attendance and punctuality
  • Excellent time management and multitasking skills with a consistent bias for action
  • Experience showing patience when assisting upset customers
  • Willingness to learn new technologies
  • Strong team player who collaborates well with others
  • Demonstrates diligence in following business processes
  • Strong drive for challenging the status quo to innovate and improve the customer
  • experience and company products

Hard skills we would like to see

  • Troubleshooting skills with email programs and various browsers
  • Website development and coding (e.g., HTML/PHP/ASP)
  • Domain Name, Web Hosting, ISP industry
  • DNS troubleshooting

Helpful knowledge/experience, but not a prerequisite

  • Account Management, Customer on-boarding and retention
  • Hosted Training or certification
  • Policy enforcement or development

Please send a resume and cover letter to jobs@name.com.

Office Tour