Name.comSupportArticlesTroubleshooting Alipay Errors

Troubleshooting Alipay Errors

Last Updated: December 12, 2023

If you processed a payment on Alipay but did not return to Name.com’s checkout page to complete your order, the order may show as failed through Name.com, but paid on Alipay. In this situation, our system will automatically check and try to complete the order for you. Our system refreshes several times a day, and you should receive an email with your order confirmation once this is complete.

 

Please do not reattempt the transaction— the system will detect that the order has already processed and is pending, and the reattempt will fail.

Contact our Support Team.

Didn't find what you need? We're here to help.

Chat with an expert

Live agent: 12am - 5pm MST, every day

Live virtual bot: 5pm - 12am MST, every day

Open a support ticket

Please choose your form and submit to our team.

Get your business online and on point.

Do it all right here with tools that make every step simple.

Search domains