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Knowledge Base - FAQ

Visit our Knowledge Base at name.com/support for step-by-step guides and immediate answers to your questions.

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Domains

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Web Hosting

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Email

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Account Information

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Abuse

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Do any of these articles about Domains help resolve your issue?

Changing nameservers for DNS management
Name servers are the first thing domain names look to when they need to know where the content of a site is located... more

Understanding DNS record types
When you start trying to manage your domain’s DNS for the first time, everything can seem very confusing. Don’t panic!... more

Adding DNS records and templates
Sometimes, adding DNS records can be confusing, especially with so many options for using your domain name out there.... more

Setting up email with MX records
MX records, short for mail exchange, are what direct the emails sent to your domain name. Usually these records... more

Using Name.com’s default nameservers
In order to manage DNS records or use URL forwarding through Name.com, you will need to use our default name servers... more

Updating domain contact information
It is very important to keep the contact information for your domain name current and valid. ICANN, the group that... more

Renewing a domain name
When you register a domain name, you are agreeing to own the domain name for a specified amount of time, usually a year... more

Renewing Whois Privacy
In order to renew the Whois Privacy product on your domain, follow the steps below... more

Pointing your domain to hosting with A records
A Records are what point your domain to your website hosting. The first thing you’ll need to do in order to add A Records... more

Still need help? Contact our support team now.

Do any of these Hosting articles help resolve your issue?

Adding domains to your hosting plan
As long as you do not have the Startup Plan, you can follow the instructions below to add additional domain names to... more

Changing your hosting/cPanel password
You can change your hosting/cPanel password from the Hosting Services page of your Name.com account... more

Renewing web hosting
To renew your hosting account, please follow the instructions below... more

Installing WordPress
WordPress is an extremely popular, and free, website builder that allows even novice users to create a great looking... more

Renewing a SSL Certificate
A SSL certificate can only be renewed within 30 days of its expiration date. If the SSL certificate does not expire... more

Setting up hosting for an existing domain
When you purchase a hosting package with us, you are given the option for a free domain name. If you add a name to... more

Hosting Support Request

REQUIRED

Account Username: * Required

Administrative Email Address: * Required How to find your Administrative Email Address

Hosting Product: * Required

Notes or Details:

In order for us to properly assist you, please provide as specific detail as possible regarding your inquiry.

ADDITIONAL INFO

Providing this information will help us review and process your request faster.

First Name:

Last Name:

Domain Name: Primary Domain

Attachments:

File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 8MB

By clicking this box, I accept the Name.com Privacy Policy.* Required

Still need help? Contact our support team now.

Report Abuse Form

Name.com works hard to ensure that all domains registered through us are complying with our Registration Agreement. In order to quickly and efficiently investigate this complaint, please fill out the form below or email us at abuse@name.com. Please note that while we are happy to review any claim that a domain is violating our Registration Agreement, we do reserve the right to judge the appropriate response in our sole discretion.

First Name: * Required

Last Name: * Required

Email Address: * Required

Infringing Domain: * Required

Type of Infringement: * Required

Additional Information:

Attachments:

File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 10MB

I agree that the statements made above are accurate and truthful to the best of my knowledge.

I agree that if Name.com is not the Registrar or hosting provider, it may not be able to respond to this allegation. Please take steps to ensure that you are contacting the appropriate party in regards to this complaint. You can find information on the domain in question by performing a Whois query at name.com/whois-lookup. If this complaint is applicable to Name.com, expect a reply shortly. We strive to answer all abuse complaints in a timely and efficient manner.

By clicking this box, I accept the Name.com Privacy Policy.* Required

*For abuse reports by law enforcement, consumer protection, quasi-governmental or other similar authorities, please email abuse@name.com or call 720-249-2374.

Do any of these articles about refunds help resolve your issue?

Refund not showing up on bank statement
Once Name.com process a refund for a customer, it can take a few business days for your bank or credit card provider to process the funds and return them to you... more

Name.com's refund policy
We understand that sometimes things happen and a product you bought might not be exactly what you need. We always want you to be happy... more

Refund Request Form

REQUIRED

Account Username: * Required

Email Address: * Required

Domain Name/Product Name: * Required

ADDITIONAL INFO

Providing this information will help us review and process your refund request faster.

First Name:

Last Name:

Order ID #:

Other Notes or Details:

Please specify which domains/products you would like refunded. If your order contains multiple domains/products, please specify which (if any) you would like to keep.

Attachments:

File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 8MB

IMPORTANT: In order to process this refund, we have to delete the domain or product and all of its content from our database. The request must be sent from the owner of the domain or owner of the Name.com account. We cannot cancel if it is has been more than the maximum refund period allowed (Go to refund policy).

Please note that once a domain is deleted it can be restored back to your account for a period of 30 days. We would however require a restoration fee in the amount of $120 plus the renewal fee. This includes a one year renewal for the domain.

I understand my domains or product will be deleted, and I agree to the refund policy terms and conditions.* Required

By clicking this box, I accept the Name.com Privacy Policy.* Required

Still need help? Contact our support team now.