Careers

Name.com is a fast-growing domain registrar, dedicated to helping people around the world to get their ideas on the web. From domain names to hosting, we give our customers the tools they need to create a great website.

We’re a casual, tight-knit team that constantly strives to do things better, quicker, and smarter. Our actions have a direct impact on the success of the company, and our employees work towards common goals that benefit the team as a whole.

Benefits

Health insurance

Get health, vision, and dental benefits for yourself or the whole family.

Free food

Take advantage of our fully-stocked kitchen and have breakfast and lunch on us.

401(k) matching

Our company offers generous retirement matching to encourage you to save for the future.

Bring your dog to work

Bring your own pup with you to work or enjoy some snugs from our four-legged guests.

Work/life balance

Our casual yet professional environment means employees have the best of both worlds. Enjoy paid sick time and 4 weeks of vacation.

Charitable giving

Every quarter, we make donations to charities and organizations that our people are passionate about through the Name.Gives program.

Education

Receive up to $1,500 a year in educational assistance to take relevant classes or pursue a degree.

Free beer

We always have a couple of kegs on tap and like to end a long week with a celebratory beverage on the patio.

Team

Our people are the best in the business. Here’s what they have to say about their experience working at Name.com.

“Working at Name.com is great because of the mature code base and the opportunities to leverage new technologies. We run a LAMP stack with diverse solutions like RabbitMQ and Golang mixed in.“
— Pat R., Dev

“I love working at Name.com because of my coworkers and the working environment. We are a very small and close-knit team. I’m lucky knowing that I get to come to work every day to have fun and solve problems with my friends.”
— Angela D., Product

“Name.com offers an intimate environment where your voice and ideas can be heard. Our people have a direct hand in helping to shape who we are as a company, which I feel can’t be said for most jobs out there.”
— Jillian R., Customer Support

Get to know the rest of our team on the About us page.

Open Positions in Downtown Denver, Colorado

This opportunity is with Name.com, a domain name registrar / hosting services company and wholly-owned subsidiary of Donuts Inc. Name.com has an outstanding reputation in our industry. We've got a casual, close-knit, team-oriented workplace filled with funny, intelligent, and dedicated people. We work and play in Denver, Colorado.

Our parent, Donuts Inc., is a leading global domain name registry for new top-level Internet domain extensions. Donuts offers businesses, individuals and organizations new ways to brand and unify their online identities, in multiple languages and character sets. Donuts offers 238 new high-quality, top-level domains, including .email, .guru, .social, .business, .life, .restaurant, and many more. Donuts domains provide extensive variety to anyone wishing to enhance their brands online. Donuts Inc. is privately held, and has strong backing from Adams Street Partners, Austin Ventures, Emergence Capital and TL Ventures.

This is an exciting time to join the Name.com team. As we help build the new Internet, we are hiring smart people who get things done. Read on to find out what makes us tick and how you can be part of the team that’s making it happen.

What Donuts is about

Donuts Inc. is helping individuals and organizations manage and enhance their online identities with new domain names. What’s a domain, you ask? The Top-Level Domain (TLD) is the part of a web address that’s to the right of the dot. Millions of new web addresses are registered each year, and now, with the advent of new TLDs such as .games, .live, .social, .lawyer and over 200 others, people and businesses have a variety of choices to make their web addresses be more memorable and meaningful.

What this role is about

In this role, you will work closely with a small team of software and system engineers to build and scale functionality and services at name.com. We’re looking for an ambitious software engineer interested in full stack development. New features and functionality will be seen by hundreds of thousands of users in growing environment.

We use PHP, MySQL, Javascript, Linux, Java, Memcache, RabbitMQ, and Go. Experience in PHP and Javascript is required.

What you’ll do if chosen for this role

  • Work closely with a small team of engineers and PMs to expand functionality on the name.com website and services
  • Write code using an MVC framework and ORM
  • Write code that is easily extended and scales well
  • Display comfort on the Linux command line
  • Work on both front and back-end code and also database design
  • Work in an agile environment with frequent deployments

What we’d like to see in your experience

  • BS (or greater) in Computer Science or equivalent experience
  • 3+ years of experience developing software
  • Good foundation in data structures, algorithms, and software design
  • Strong knowledge of PHP and JavaScript
  • Good architecture skills
  • Good understanding of databases (MySQL experience a plus)
  • Self-motivated and team oriented
  • Desire to understand and maintain web applications end-to-end
  • Understanding of DNS, HTTP, SSL, and Version Control

Please send a resume and cover letter to jobs@name.com.


What this role is about

We are looking for an experienced customer support professional who thrives in a dynamic, fast paced environment and exhibits grace under pressure. This is a leadership position requiring collaboration with management, customer support representatives, and other departments to ensure common product and customer priority goals are met. This individual will rely on extensive experience and judgment to plan and accomplish goals. A high degree of technical proficiency, creativity, analytical thinking, and independence are key to Success.

What you’ll do if chosen for this role

  • Responsible for managing the daily operations on the floor to drive the performance and quality of a team of customer support representatives (10+ CSRs)
  • Coordinate and/or perform training for new and existing teammates. Continue to evolve training derived from direct feedback and brainstorm new methods for efficiency.
  • Perform Quality Assurance for the team providing regular feedback including coaching opportunities and positive encouragement that support to further advance our company goals. Act as liaison between customer support representative and manager to facilitate healthy career development.
  • Resolve customer escalations through email, phone, and chat while providing feedback when necessary to deflect future escalations.
  • Manage all team schedules to optimize coverage where needed.
  • Perform all duties as acting manager as back­up when the manager is out of office.
  • Scrub the queue daily to identify any trends, triage requests, and make judgment call on when to pause other projects to assist in call, chat, or email queues.
  • Act as liaison between 3rd Party vendors, Registry contacts, and collaborate cross-­departmental for various projects and needed escalations.
  • Regularly generate and analyze reporting to optimize efficiency and identify trends.
  • Anticipate needs of team to proactively brainstorm solutions before issues arise.
  • Excel at task orientating, fulfilling duties in a timely and thorough manner.
  • Must be able to prioritize tasks, excel at time management skills, be detail oriented with outstanding follow through, and make sound decisions on a daily basis.
  • Suggest how procedures and daily activities can be improved to better meet department and company goals.
  • Must have excellent written and verbal communication skills.
  • Create/optimize articles and shared tools for the team.
  • Will use internal tools to research and resolve complex situations and make decisions where sometimes answers fall into gray areas.
  • Other duties as assigned.

What we’d like to see in your experience

  • Minimum 2 years technical support and/or customer service experience in a high volume, customer-­facing role providing either retail, phone, email or chat customer support
  • Supervisory Experience
  • Experience in domain name industry
  • Strong work ethic, great attendance and punctuality
  • Willingness to learn new technologies
  • Strong drive for challenging the status quo to innovate and improve the customer experience and company products

Preferred technical proficiencies

  • Troubleshooting skills with email programs and various browsers
  • Website development and coding (e.g., HTML/PHP/ASP)
  • Domain Name, Web Hosting, ISP industry
  • DNS troubleshooting
  • General understanding of security technologies

Education Requirements

  • Minimum of a High School Diploma or GED, bachelor’s degree or higher preferred.

Please send a resume and cover letter to jobs@name.com.

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