Join the Name team

Name.com is a fast-growing domain registrar, dedicated to helping people get their ideas on the web.
From domain name registration to hosting, we give our customers the tools they need to create a great website.

Name.com Careers

Culture

We hire team members based on their values and innovative spirit. The ideal Namer embodies these characteristics.

Motivated

We constantly strive to do things better, quicker, and smarter.

A Sense of Ownership

We solve problems and create solutions. We are innovators who have a direct impact on the success of the company.

Communication and Trust

We are excellent team workers and use collaboration and communication to get things done. We do what is best for the whole instead of only focusing on ourselves.

 

Benefits & Perks

We work hard to keep our employees happy, which is why we offer generous perks in addition to excellent health insurance.

Free Food

Have breakfast and lunch on us. There’s a fully-stocked office kitchen.

Education

Our people are crazy smart, but there’s always more to learn. Employees can use an annual education stipend to take classes or pursue a degree.

401(K) Matching

We help you plan and save for retirement with a generous 401(K) matching program.

Fun at Work

From video games to Razor scooters, there is a ton of entertainment around the office to keep work fun.

Work/Life Balance

Our casual yet professional environment means employees have the best of both worlds. Enjoy paid sick time and 3 weeks of vacation your first year.

2 Current Opportunities:

Customer Support Representative

This opportunity is with one of the Donuts Inc. key brands, Name.com, a domain name registrar and hosting services company.Name.com prides themselves on providing the best customer experience in our industry. We've got a casual, close-knit, team-oriented workplace filled with funny, intelligent, and dedicated people. We work and play in Denver, CO. We’re looking for someone to provide excellent customer service to our customers.

What this role is about

As a Customer Service Representative at Name.com, A Donuts Inc. business, you will be delivering world-class customer service to our awesome customers. We are always looking for the best people in the industry to focus on our customers’ needs and achieve our high customer satisfaction goals.

Customer Service Representatives are responsible for assisting customers on a wide range of topics including payments and billing, product features, and technical support. Representatives are dedicated to resolving customer’s inquiries accurately and efficiently, which ensures customers are 100% satisfied with our products and services they have chosen. We have a fun and energetic workplace and look forward to seeing what you can add to that!

What you’ll do if chosen for this role

  • Respond to customers through written form using online support system
  • Maintain excellent verbal and written skills to effectively communicate with customers
  • Perform qualifying customer research for possible up sell opportunities via both phone and tickets
  • Keep up to date by accessing internal development sites and reading internal emails
  • Reproduce and report all system issues using internal bug tracking software
  • Daily customer follow-up to tickets and emails
  • Respond promptly to customer inquiries
  • Record details of customer service actions taken in internal log system
  • Customer Care duties include assisting with accounting discrepancies, customer complaints and inquiries, and troubleshooting
  • Maintain knowledgeable and efficient responses through telephone calls, chats and tickets
  • Ability to provide appropriate level of instructions to customers with limited technical knowledge
  • Meet expected minimum metrics of 65 new contacts per shift (telephone calls, chats and tickets combined)
  • Technical troubleshooting will include issues such as POP3, FTP, HTML and DNS

What we’d like to see in your experience

  • Minimum 1 year of technical support or customer service experience in a customer-facing role required, providing either retail, phone, email or chat customer support
  • Excellent telephone and written correspondence required
  • Excellent problem solving, communication, interpersonal and organizational skills
  • Strong work ethic, great attendance and punctuality
  • Excellent time management and multitasking skills with a consistent bias for action
  • Experience showing patience when assisting upset customers
  • Willingness to learn new technologies
  • Strong team player who collaborates well with others
  • Demonstrates diligence in following business processes
  • Strong drive for challenging the status quo to innovate and improve the customer experience and company products

Helpful knowledge/experience, but not a prerequisite

  • Troubleshooting skills with email programs and various browsers
  • Website development and coding (e.g., HTML/PHP/ASP)
  • Domain Name, Web Hosting, ISP industry
  • DNS troubleshooting

Please send a resume and cover letter to jobs@name.com.


Software Engineer – Full Stack, Denver CO

This opportunity is with Name.com, a domain name registrar / hosting services company and wholly-owned subsidiary of Donuts Inc. Name.com has an outstanding reputation in our industry. We've got a casual, close-knit, team-oriented workplace filled with funny, intelligent, and dedicated people. We work and play in Denver, Colorado.

Our parent, Donuts Inc., is a leading global domain name registry for new top-level Internet domain extensions. Donuts offers businesses, individuals and organizations new ways to brand and unify their online identities, in multiple languages and character sets. Donuts offers 238 new high-quality, top-level domains, including .email, .guru, .social, .business, .life, .restaurant, and many more. Donuts domains provide extensive variety to anyone wishing to enhance their brands online. Donuts Inc. is privately held, and has strong backing from Adams Street Partners, Austin Ventures, Emergence Capital and TL Ventures.

This is an exciting time to join the Name.com team. As we help build the new Internet, we are hiring smart people who get things done. Read on to find out what makes us tick and how you can be part of the team that’s making it happen.

What Donuts is about

Donuts Inc. is helping individuals and organizations manage and enhance their online identities with new domain names. What’s a domain, you ask? The Top-Level Domain (TLD) is the part of a web address that’s to the right of the dot. Millions of new web addresses are registered each year, and now, with the advent of new TLDs such as .games, .live, .social, .lawyer and over 200 others, people and businesses have a variety of choices to make their web addresses be more memorable and meaningful.

What this role is about

In this role, you will work closely with a small team of software and system engineers to build and scale functionality and services at name.com. We’re looking for an ambitious software engineer interested in full stack development. New features and functionality will be seen by hundreds of thousands of users in growing environment.

We use PHP, MySQL, Javascript, Linux, Java, Memcache, RabbitMQ, and Go. Experience in PHP and Javascript is required.

What you’ll do if chosen for this role

  • Work closely with a small team of engineers and PMs to expand functionality on the name.com website and services
  • Write code using an MVC framework and ORM
  • Write code that is easily extended and scales well
  • Display comfort on the Linux command line
  • Work on both front and back-end code and also database design
  • Work in an agile environment with frequent deployments

What we’d like to see in your experience

  • BS (or greater) in Computer Science or equivalent experience
  • 3+ years of experience developing software
  • Good foundation in data structures, algorithms, and software design
  • Strong knowledge of PHP and JavaScript
  • Good architecture skills
  • Good understanding of databases (MySQL experience a plus)
  • Self-motivated and team oriented
  • Desire to understand and maintain web applications end-to-end
  • Understanding of DNS, HTTP, SSL, and Version Control

Please send a resume and cover letter to jobs@name.com.

The Crib

The Team