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Knowledge Base - FAQ

Visit our Knowledge Base at name.com/support for step-by-step guides and immediate answers to your questions.

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Use the categories below to find help articles and tutorials related to your question.
If you still can’t find what you’re looking for contact our Support Team.

Do any of these articles about Domains help resolve your issue?

Changing nameservers for DNS management

Name servers are the first thing domain names look to when they need to know where the content of a site is located... more

Understanding DNS record types

When you start trying to manage your domain’s DNS for the first time, everything can seem very confusing. Don’t panic!... more

Adding DNS records and templates

Sometimes, adding DNS records can be confusing, especially with so many options for using your domain name out there.... more

Setting up email with MX records

MX records, short for mail exchange, are what direct the emails sent to your domain name. Usually these records... more

Using Name.com’s default nameservers

In order to manage DNS records or use URL forwarding through Name.com, you will need to use our default name servers... more

Updating domain contact information

It is very important to keep the contact information for your domain name current and valid. ICANN, the group that... more

Renewing a domain name

When you register a domain name, you are agreeing to own the domain name for a specified amount of time, usually a year... more

Renewing Whois Privacy

In order to renew the Whois Privacy product on your domain, follow the steps below... more

Pointing your domain to hosting with A records

A Records are what point your domain to your website hosting. The first thing you’ll need to do in order to add A Records... more


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Do any of these Hosting articles help resolve your issue?

Adding domains to your hosting plan

As long as you do not have the Startup Plan, you can follow the instructions below to add additional domain names to... more

Changing your hosting/cPanel password

You can change your hosting/cPanel password from the Hosting Services page of your Name.com account... more

Renewing web hosting

To renew your hosting account, please follow the instructions below... more

Installing WordPress

WordPress is an extremely popular, and free, website builder that allows even novice users to create a great looking... more

Renewing a SSL Certificate

A SSL certificate can only be renewed within 30 days of its expiration date. If the SSL certificate does not expire... more

Setting up hosting for an existing domain

When you purchase a hosting package with us, you are given the option for a free domain name. If you add a name to... more


Hosting Support Request

REQUIRED

How to find your Administrative Email Address
In order for us to properly assist you, please provide as specific detail as possible regarding your inquiry.

ADDITIONAL INFO

Providing this information will help us review and process your request faster.

Primary Domain
File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 8MB
Still need help? Contact our support team now.
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We place callbacks from 2am - 8pm MST

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Do any of these Email articles help resolve your issue?

Adding email forwarding to a Name.com email account

Email forwarding is a free service that allows you to automatically forward emails you receive through a Name.com email address... more

Changing your primary domain for G Suite

There can be various reasons why you would want to change the primary domain for your G Suite email service... more

Adding POP or IMAP server setting to an email client

When setting up a mail client such as Microsoft Outlook, Mac Mail, iPhone, or Android, you will need either enter POP or IMAP... more

Adding additional accounts to G Suite

If you already have G Suite, but need to add additional accounts, then please follow these outlined steps... more

Creating email accounts through a hosting plan

You can add email accounts from within your cPanel control panel. Here are some quick steps to get this done... more


Still need help? Contact our support team now.
Open a Support Ticket
Submit a request

Anytime 24/7

We'll Call You
Request a callback

We place callbacks from 2am - 8pm MST

Live Chat

2AM to 8PM Every day
Mountain Time, Denver, USA

Do any of these Account articles help resolve your issue?

Resetting a lost or forgotten password

To help protect the safety of your account, we cannot give your login information to you through email, chat or phone... more

Changing account contact information

It is very important to keep the contact details of your account up to date. You can modify the account contact details... more

Recovering a lost or forgotten username

To help protect the safety of your account, the support department will not be able to provide your login information... more

Finding and updating your administrative email address

Sometimes our Support Team requests to receive confirmation from the administrative email address on your Name.com account... more

Setting up Two-Step Verification with Google Authenticator

Google Authenticator is a two-step authenticator which offers an additional security layer on top of your username-password... more


Still need help? Contact our support team now.
Open a Support Ticket
Submit a request

Anytime 24/7

We'll Call You
Request a callback

We place callbacks from 2am - 8pm MST

Live Chat

2AM to 8PM Every day
Mountain Time, Denver, USA

Do any of these articles about Abuse help resolve your issue?

DMCA Complaint

The Digital Millennium Copyright Act (DMCA) is a United States copyright law that heightens the penalties for copyright infringement... more

Stolen Domain

If your domain has transferred from your current Registrar to Name.com without your permission, please provide us with... more


Report Abuse Form

Name.com works hard to ensure that all domains registered through us are complying with our Registration Agreement. In order to quickly and efficiently investigate this complaint, please fill out the form below or email us at abuse@name.com. Please note that while we are happy to review any claim that a domain is violating our Registration Agreement, we do reserve the right to judge the appropriate response in our sole discretion.

File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 10MB

*For abuse reports by law enforcement, consumer protection, quasi-governmental or other similar authorities, please email abuse@name.com or call 720-249-2374.

Do any of these articles about refunds help resolve your issue?

Refund not showing up on bank statement

Once Name.com process a refund for a customer, it can take a few business days for your bank or credit card provider to process the funds and return them to you... more

Name.com's refund policy

We understand that sometimes things happen and a product you bought might not be exactly what you need. We always want you to be happy... more


Refund Request Form

REQUIRED

ADDITIONAL INFO

Providing this information will help us review and process your refund request faster.

Please specify which domains/products you would like refunded. If your order contains multiple domains/products, please specify which (if any) you would like to keep.
File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 8MB

IMPORTANT: In order to process this refund, we have to delete the domain or product and all of its content from our database. The request must be sent from the owner of the domain or owner of the Name.com account. We cannot cancel if it is has been more than the maximum refund period allowed (Go to refund policy).

Please note that once a domain is deleted it can be restored back to your account for a period of 30 days. We would however require a restoration fee in the amount of $120 plus the renewal fee. This includes a one year renewal for the domain.


Still need help? Contact our support team now.
Open a Support Ticket
Submit a request

Anytime 24/7

We'll Call You
Request a callback

We place callbacks from 2am - 8pm MST

Live Chat

2AM to 8PM Every day
Mountain Time, Denver, USA

Do any of these articles about Transfers help resolve your issue?

Transferring a domain to Name.com

Transferring domain names to Name.com is easy! Before transferring a domain name, the following requirements... more

Transferring a domain away from Name.com

If you would like to transfer your domain name to a new registrar, there are three things you will need to do... more

Canceling an outgoing transfer

When a domain is pending transfer at the registry it can be only cancelled by the losing registrar. This means that... more

Transferring a domain to another Name.com account

You can transfer domain names between accounts at Name.com. This can be used to delegate ownership with a sub account... more

Checking the status of an incoming transfer

When transferring a domain into Name.com from another registrar, it goes through several stages. To determine the... more


Still need help? Contact our support team now.
Open a Support Ticket
Submit a request

Anytime 24/7

We'll Call You
Request a callback

We place callbacks from 2am - 8pm MST

Live Chat

2AM to 8PM Every day
Mountain Time, Denver, USA

Search the Knowledge Base


Still need help? Contact our support team now.

Open a Support Ticket
Submit a request

Anytime 24/7

We'll Call You
Request a callback

We place callbacks from 2am - 8pm MST

Live Chat

2AM to 8PM Every day
Mountain Time, Denver, USA

Name.com Inc.

414 14th Street #200
Denver, Colorado 80202
Fax: +1 720.235.0091

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