How to protect your account with an extra password

Passwords can be pretty tricky to guess as long as you’re not lazy when creating them. By keeping a few best practices in mind, you can create a password that will be extremely tough to crack.

But it’s a big bad internet world, and there’s still a chance your username and password combo could be compromised. That’s why we provide a 100 percent absolutely free way to add an extra layer of protection to your account. It’s called Two-Step Verification.

How it works

Two-Step Verification keeps your account extra secure by requiring a time-sensitive code in addition to a traditional login. As opposed to solely relying on a username and password, which can be guessed or figured out by an experienced crook, Two-Step Verification adds an extra layer of security.

Getting started

First, you need to download a Google Authenticator App.

Authenticator apps screenshot

There are several apps available based on the mobile device you use. Head over to your device’s app store and search for Google Authenticator to find one that suits your phone or tablet (we recommend Authy if you’re a desktop user). Have the app open on your device and within arm’s reach as you move on to the next step.

Next, log into your account. Once you reach your dashboard, look under Account Settings and click the Two-Step Verification link.

Account dashboard screenshot

You’ll be taken to a new page where you can start the process of adding a new credential to your account. Give your credential a nickname that will help you remember which device you’ll use to generate your security codes. Then, press Add Credential.

Add new credential screenshot

You’ll be taken to a page like this with a QR code.

Authentication screenshot

Grab your mobile device—you should see a “+” button at the top of the Google Authenticator app. Press that, then select “Scan barcode” to start up your device’s camera. When the camera screen appears, hold it up to the QR code on your computer screen—it will scan automatically once it is lined up correctly.

authenticator app screenshot

When the credential has been successfully added, a six-digit verification code will appear. Type in the verification code on your computer to finish setup. But make sure you do it quickly! You only have 30 seconds before the code times out and a new one is generated.

succesful app authentications screenshot

Keep in mind that your screen will only have one code if you’ve never used Google Authenticator before. If it says “” across the top, you’ve got the right one!

When your verification code has been successfully entered, you’ll be able to see your added credential on the Two-Step Verification page.

current credentials screenshot

Logging in with Two-Step Verification

Once Two-Step Verification has been set up on your account, the login process will be a little different. After entering your normal username and password information, a new box will appear asking for a security code. Open your Google Authentication app and type in the randomly generated code to proceed.

New login screenshot

You also have the option of generating backup codes so you can still access your account if something happens to your mobile device. When you press the Generate Backup Codes button on the Two-Step Verification page, a group of 10 codes will be created, each of which can be used one time. If you lose or break your phone, these codes are your ticket back into your account. Printing out a physical copy and storing it with your other valuable information is highly recommended.

If you still have questions about Two-Step Verification, you can learn more here. And as always, the awesome people in our customer support team are here to help you whenever you need it.

Harvey Specter
Posted at 11:17 am January 30, 2014
Ahmed Abdikarim

its good but what happen if i lost my phone how i can get the application again and grant access + its better like “google 2 step verification” : mean i can access using SMS , because if i lost my line i can get the same line again but phone can’t

Harvey Specter
Posted at 11:26 am January 30, 2014

Hi Ahmed, if you lose your phone, you have to send us a bunch of information so that we can verify your identity. We take security very seriously, so we ask for multiple documents to prove that we’re actually speaking to you.

Harvey Specter
Posted at 4:47 pm January 30, 2014
Ahmed Abdikarim

Ok good idea , but as customer i don’t need send documents and this take time to verify and get the access again m but lose of mobile line i can get backup in 5 mins and receive my codes again , in another view using of SMS verification more useful because not all customers have Smart Phones 😀 … i think the idea is clear and is Verify you’re self any time in fast ,secure , less time to gain backup , and finally in popular and not complex method 😀