Skip navigation
Knowledge Base    Checkout & Billing    Billing FAQs: Fraudulent orders

Fraudulent orders

Last Updated: Jan 20, 2022

If you see a charge on your credit or debit card from that you don’t recognize, please contact our support team right away with your domain name, account username, the exact amount of the order, and the date it was placed. If you do not have a account, please send us the following information:

  • The first 6 digits on your credit card 

  • The last 4 digits on your credit card 

  • The Name on the Card
  • The date of the transaction
  • The exact amount of the transaction

Please email this information in a support ticket. Once we find the fraudulent order, we'll contact you to help you resolve this issue.

Can't find what you're looking for? Contact our support team now
Open a Support Ticket
Submit a request

Anytime 24/7

Live Chat

Live agent:  12am - 5pm MST every day
Live virtual bot:  5pm - 12am MST every day
Mountain Time, Denver, USA