Name.com, Inc. Civil Subpoena Policy

Name.com’s Privacy Policy prohibits the release of customer or account information without express permission from the customer, except under limited circumstances such as when necessary to comply with ICANN’s WHOIS publication requirements or when required to comply with law or legal process properly served on Name.com or one of its affiliates.

Valid Subpoenas

If you seek the identity or account information of an Name.com customer in connection with a civil legal matter, you must fax, mail, or serve Name.com, Inc. with a valid subpoena. Valid subpoenas are those issued by (a) any U.S. federal court or (b) the courts of the State of Colorado, or any other State in which Name.com has qualified to do business. Name.com may waive the requirement and respond to a subpoena issued by a state or local court located outside of Colorado, or any other State in which Name.com has qualified to do business in limited circumstances and at its discretion. Name.com will not respond to subpoenas, or analogous discovery mechanisms, issued by courts outside of the United States due to the inherent difficulties in validation.

Background Documentation

Name.com reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the Name.com customer information is related to the pending litigation and the underlying subpoena.

Submission of Subpoenas

Name.com is located in Denver, Colorado and all civil subpoenas should be served at that location or sent by registered mail to:

Compliance Department
Name.com, Inc.
2500 East 2nd avenue, 2nd floor
Denver, CO 80216

Alternatively, the civil subpoena can be faxed to:

(303) 399 3167
Attn: Compliance Department

Notice to Customer and Response Time

Upon the receipt of a valid civil subpoena issued by an appropriate court, Name.com may promptly notify the customer whose information is sought via e-mail or U.S. mail. If the circumstances do not amount to an emergency, Name.com may not immediately produce the customer information sought by the subpoena and may provide the customer an opportunity, within the response time provided by Name.com in the subpoena, to move to challenge the subpoena in court. Name.com reserves the right to charge an administration fee to the customer by charging the customer’s Name.com account.

Fees for Subpoena Compliance

Name.com may charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the Name.com invoice. Checks should be made out to Name.com, Inc. Name.com’s subpoena compliance costs are as follows:

  • Research - $75.00/hour
  • Federal Express - Cost as Billed
  • Copies - $.25/page

Policy Regarding E-mail or Other Electronic Communications

Except as required by an order in accordance with 18 U.S.C. 2701 et seq. issued by a court of competent jurisdiction, Name.com will not produce the content of e-mail or other electronic communications.

Reservation of Rights

Notwithstanding any of the above, Name.com reserves the right to challenge the validity of any subpoena or otherwise move to quash or take such other action to secure an order from the relevant court that Name.com is not required to respond to the subpoena.

Modification of Policy

Name.com reserves the right to modify this policy at any time in its sole discretion.