Refund Policy

We understand that sometimes things happen and you may want to make a change with a purchase you made with us. We want you to be happy with your purchase, so whenever possible, and at our sole discretion, we will refund you. Although these guidelines apply to most of our products, they may not apply to your specific case. Please refer to our Registration Agreement for more details. Please note that refunds will be issued in the currency in which they were paid.

For security reasons, we cannot issue refunds over chat, phone, or email. If you would like to cancel and refund a product, you can locate the refund option on the right-hand side of your order statements, in your order history. If you have any trouble locating your order history or the refund option, please contact Name.com Support.

Here's the list of products and the corresponding time periods during which you can receive a refund:

Domain names:

Most domain name purchases can be refunded within the first five (5) days of purchase, provided that we remove the domain from your possession and return it to the registry (which means it will then be available for purchase). Domain name renewals are never refundable. Bulk domain name deletions made during the initial five (5) day registration period may be non-refundable if the number of domain names impacted exceeds the allowable limits under ICANN’s Add-Grace Period Limits Policy.

Domain name purchases in the following domains, however, are exceptions to the five (5) day rule. To confirm, domain names purchase in any other top-level domain cannot be refunded after five (5) days:

.CA - Refundable within four (4) days of purchase.
.MX - Refundable within forty-five (45) days of purchase.
.COM.MX - Refundable within forty-five (45) days of purchase.
.UK - Refunds are permitted on a case-by-case basis.
.CO.UK - Refunds are permitted on a case-by-case basis.
.ME.UK - Refunds are permitted on a case-by-case basis.
.ORG.UK - Refunds are permitted on a case-by-case basis.

Hosting: Can be refunded within the first thirty (30) days of purchase. If you received a free domain with your hosting plan, you will be refunded the cost of the hosting minus the cost of the domain.

Premium Domain Names: Refunds are not permitted with premium domain names.

Expiring Domain Names: We are not able to refund expiring domain names.

Pre-Registrations: We are not able to cancel, nor refund pre-registrations.

EAP (Early Access Program): We are not able to cancel, nor refund EAPs.

Redemption: This fee goes to the registry and therefore it is non-refundable.

Transfers: Transfers are refundable as long as the transfer has not completed. They are non-refundable once the transfer has completed.

Bundles: If a refund is requested for one or more of the items included in the bundle the entire bundle must be refunded. We cannot refund a bundle partially. The request for a bundle refund must be submitted within five (5) days of purchase.

Advanced Security: Can be refunded within the first thirty (30) days of purchase.

Backorders: Due to the short turn around period of backorders we are no longer able to offer refunds for backorders.

Name.com Email: Can be refunded within the first thirty (30) days of purchase.

G Suite: We are not able to refund G Suite.

SSL Certificates: Can be refunded within the first thirty (30) days of purchase.

WordPress Hosting: Can be refunded within the first thirty (30) days of purchase.

Website Builder: Can be refunded within the first thirty (30) days of purchase.

BL.INK Branded URL Shortener: Can be refunded within the first thirty (30) days of purchase.

One-Page Website: Can be refunded within the first five (5) days of purchase. If purchased as a package with a domain, the entire package will be removed, and the domain deleted.

SEO Tutor: Can be refunded within the first thirty (30) days of purchase.

Sitelock: Can be refunded within the first thirty (30) days of purchase.