Skip navigation
Knowledge Base    SSL    Setup: Setting up an SSL certificate that is not hosted by

Setting up an SSL certificate that is not hosted by

Last Updated: Mar 21, 2019

If you purchase an SSL certificate with, and your site is not hosted by us, you can follow the instructions below to generate the certificate:

  1. Log into your account
  2. Click the green MY PRODUCTS button.
  3. Select SSL Certificate and click Setup Now.
  4. Select the subdomain you want to secure and the domain name in their respective fields. The subdomain is the "third level" in a URL (i.e. for the subdomain would be "secure").
  5. Click Next Step and enter the contact information.
  6. The Approval Email Address will be pre-populated but you will enter the rest of your contact information manually.
  7. Your hosting provider will need to generate a CSR (Certificate Signing Request) for you. Copy and paste the CSR code (including the --BEGIN CERTIFICATE-- and --END CERTIFICATE-- text) into the CSR field.
  8. Click Next Step to move onto Validate Your Domain.
  9. On this page you need to make sure Email Validation is selected. If it is not, click Switch to Email Validation.
  10. Click Send Email and the validation email will be sent to the Technical Contact for the domain name. That email will contain a link you need to click on to validate domain ownership. Once you click on the link, your SSL provider will email the CRT to that address.

Your hosting provider will need to assist you with installing the SSL certificate on their servers. For more information, please go here.

Can't find what you're looking for?
Open a Support Ticket
Submit a request

Anytime 24/7

Give us a call

+1 720.249.2374

Monday-Friday   9AM to 4PM
Mountain Time, Denver, USA

Live Chat

Monday-Friday   6AM to 6PM
Saturday-Sunday   9AM to 5PM
Mountain Time, Denver, USA