Skip navigation
Knowledge Base    Checkout & Billing    Billing FAQs: Fraudulent orders

Fraudulent orders

Last Updated: May 09, 2017

If you see a charge on your credit or debit card from that you don’t recognize, please contact our support team right away with your domain name, account username, the exact amount of the order, and the date it was placed. If you do not have a account, please send us the following information:

  • The first 6 digits on your credit card 

  • The last 4 digits on your credit card 

  • The expiration date
  • The exact amount of the order

Please email this information directly to our support team at Once we find the fraudulent order, we'll contact you to help you resolve this issue.

Can't find what you're looking for?

+1 720.249.2374

Monday-Friday   8AM to 6PM Mountain Time, Denver

Live Chat


Every day   10AM to 5PM Mountain Time, Denver