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Knowledge Base    Checkout & Billing    Billing FAQs: Fraudulent orders

Fraudulent orders

Last Updated: Feb 12, 2019

If you see a charge on your credit or debit card from that you don’t recognize, please contact our support team right away with your domain name, account username, the exact amount of the order, and the date it was placed. If you do not have a account, please send us the following information:

  • The first 6 digits on your credit card 

  • The last 4 digits on your credit card 

  • The expiration date
  • The exact amount of the order

Please email this information directly to our support team at Once we find the fraudulent order, we'll contact you to help you resolve this issue.

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