Skip navigation
Knowledge Base    Checkout & Billing    Billing FAQs: Fraudulent orders

Fraudulent orders

Last Updated: Apr 09, 2020

If you see a charge on your credit or debit card from that you don’t recognize, please contact our support team right away with your domain name, account username, the exact amount of the order, and the date it was placed. If you do not have a account, please send us the following information:

  • The first 6 digits on your credit card 

  • The last 4 digits on your credit card 

  • The Name on the Card
  • The date of the transaction
  • The exact amount of the transaction

Please email this information in a support form. Once we find the fraudulent order, we'll contact you to help you resolve this issue.

Can't find what you're looking for? Contact our support team now
Open a Support Ticket
Submit a request

Anytime 24/7

We'll Call You
Request a callback

We place callbacks from 12am - 6pm MST

Live Chat

12am to 6pm Every day
Mountain Time, Denver, USA