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Knowledge Base    Checkout & Billing    Failed Orders: Troubleshooting PayPal payment errors

Troubleshooting PayPal payment errors

Last Updated: Nov 11, 2020

If you receive an error message from PayPal when trying to pay with us, you’ll need to contact PayPal directly. Unfortunately, they do not share the specific reasons for rejecting charges with us, so we will not be able to tell you why an order is being blocked on their end. Once they clear the problem, please retry the order.

 

Note: We can only accept payment from PayPal if your default currency is USD, see Accepted methods of payment and currencies for more information.


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