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Knowledge Base    Email    Email Basics: Troubleshooting Email Clients for Name.com Email and Hosting Email

Troubleshooting Email Clients for Name.com Email and Hosting Email

Last Updated: Jan 22, 2021

Email clients are applications like Outlook, Mac Mail, Android or iPhone email apps that you can use to check the email products you purchase here at Name.com. They can be somewhat tricky to set up, as exact settings are required for them to work correctly. Follow the below steps to troubleshoot your email client for either Name.com Email or Hosting Email

  1. Determine which email product from Name.com you are using. See your email or hosting product here: name.com/account/product
  2. Check your domain for the correct DNS records for the Email product and make sure your user's email address is listed in the email product:
    • For Name.com Email, try and apply the template for the DNS records to verify they are correct and there are no typos. See: Adding Name.com email MX records
    • For Hosting Email, verify the DNS records, and make sure that there is an A record to tell the MX record where to find the mail server. See: Adding MX records for hosted email 
  3. Determine the Email Client are you using, and view the correct support article that will have the correct settings: 
    1. Name.com Emai (mail.name.com):
    2. Hosting Email through cPanel (hs#.name.tools):
  4. Check to make sure if the password of your email account will work, try logging into the webmail version of the email product or update your password:

Further troubleshooting tips: 

  • If the email client is not working, but logging into webmail works, take screenshots of your email settings in the email client, and provide the screenshots to support.
  • If you are using an incorrect password in an email client for Hosting Email, you might need to share your IP address with Support so we can see if your server is blocking your IP address: Name.com/IP
  • Occasionally email accounts are suspended for spamming and malicious activity. In this case, you will need to contact support for further assistance.

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