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Adding backup text message for Two-step Verification

Last Updated: December 06, 2023

Two-step verification offers an additional security layer on top of your username-password combination. Google Authenticator and Authy are bound to the devices they were set up on and in the event that something happens to your device we have added a backup process to get you access using text messaging (SMS). Below are the steps on how to ufse your phone to receive backup texts:

Note: This process is dependent upon you having a device already setup. If you have not setup Google Authenticator, please see Setting up Two-Step Verification with Google Authenticator.


  1. Log in to your account.
  2. Click on the User icon (user-icon.png), located at the top right, open the drop-down menu, and click Settings.
  3. Click Two-Step Verification located in the left column, under Security.
  4. On the Two-Step Verification page, a notification will appear as illustrated below:Screen Shot 2023-11-09 at 3.52.59 PM.png

  5. Download the app, and use the 6 digits the app generated for you to log in.
  6. If successfully entered, you will see the message stating it worked, and if you lose your credential just follow the prompts at login and we'll send a one-time account recovery text message with a verification code to the number you just entered.
  7. Click Back to My account to return.

Note: Also feel free to generate and use backup codes as an added layer of fail-safe, using Creating backup codes for Two-Step Verification.

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